Home2 Suites by Hilton Charleston Airport/Convention Center, North Charleston

Hotel room was average. The bath room floor was all cracked up I was actually worried as I could feel the cracks while in the bathroom. Expect the room have USB ports for charging stuff. I liked their soap dispenser kind of good change from traditional small packets of soap shampoo etc. Breakfast was disappointing. The hot food supply was super slow. They would wait till the hot box is empty and then would take 15 /20 mins to refill it that’s crazy. I saw it both days I stayed. You ask to refill you get an answer it will take 20 mins. Juice was over and when asked for that I got the answer that they ran out, well that’s an answer but not when there is atleast 1 hour left before breakfast hours are over. The staff in charge for breakfast need some training definitely. And btw they need a bigger and better breakfast area. I do t want to be harsh so I will go for 3*.

Stay wasn’t good from the beginning. When we arrived, the front desk was empty. Joshua, was in the back somewhere and we waited at least 5 minutes before he came out to check us in. Didn’t complain because I understand he may have been doing something productive..who knows. Next, when we got in the room it was very spacious but the beds looked like doubles instead of queens, the chair that was at the desk had a broken arm (we called downstairs about this and was told “they break all the time”), and the tub was still dirty. Housekeeping had left for the day so we were moved to another room. This room had a toilet that would not flush properly, the sofa had horrible stains, and the carpet was beginning to rise. I also noticed many of the room doors have bad stains which makes me question the cleanliness of the facility. What really took the cake is when we asked for full room cleaning service the night before as instructed, it was not done. We returned to the room with all our trash and dirty towels still in the room. That night someone from maintenance/the shuttle driver came up to get our trash and towels and we were grateful for him but that is not his job. Also, the breakfast choices were pretty limited. My family and I were fairly displeased and will not be returning to a Home2suites. No one at check out was even concerned about our stay. Unacceptable!

Spacious room with comfortable bed. Great staff!

Right across from the concert venue. Loved it

Very pleased with accommodations. Everything was modern and clean. Staff was welcoming and friendly. Came into town for Bob Seger concert. Hotel was right across street from venue which was great. Hotel is pet friendly which was important. Will definitely be back