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City Express by Marriott Playa Del Carmen

3.5 star property
Suburban hotel with outdoor pool, near Playa del Carmen Maritime Terminal

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City Express by Marriott Playa Del Carmen

Photo gallery for City Express by Marriott Playa Del Carmen

Restaurant
Exterior
In-room safe, desk, blackout drapes, soundproofing
Free daily full breakfast
Lobby

Overview of City Express by Marriott Playa Del Carmen

7.4

Good

Property highlights

  • Free WiFi
  • Air conditioning
  • Free parking
  • Gym
  • Laundry facilities
Map
Avenida Balamkanche, Playacar Fase II, Playa del Carmen, QROO, 77710
Main amenities
  • Daily housekeeping
  • Near the beach
  • Outdoor pool
  • Free beach shuttle
  • 24-hour fitness center
  • 24-hour business center
  • Business center
  • 24-hour front desk
  • Coffee/tea in a common area
  • Air conditioning
  • Front-desk safe
  • Vending machine
For families
  • Children stay free
  • Free cribs/infant beds
  • Private bathroom
  • Television
  • Daily housekeeping
  • Laundry facilities

Room options

View all photos for Room, 2 Double Beds

In-room safe, desk, blackout drapes, soundproofing

Room, 2 Double Beds

  • Sleeps 4
  • 2 Double Beds

View all photos for Room, 1 Queen Bed

In-room safe, desk, blackout drapes, soundproofing

Room, 1 Queen Bed

  • Sleeps 2
  • 1 Queen Bed

About this area

What's nearby

  • In Playacar
  • Playa del Carmen Maritime Terminal - 20 min walk
  • Playa del Carmen Main Beach - 23 min walk
  • Central Square - 3 min drive
  • Mamitas Beach - 9 min drive
  • Playacar Golf Club - 6 min drive
  • Quinta Avenida - 5 min drive
  • Gran Coyote Golf - 7 min drive
  • Xplor Theme Park - 8 min drive
  • Xcaret Eco Theme Park - 11 min drive
  • Ferry to Cozumel - 11 min drive

Getting around

  • Cancun Intl. Airport (CUN) - 49 min drive
  • Cozumel Intl. Airport (CZM) - 12.8 miles/20.6 km
  • Free beach shuttle

Restaurants

  • Starbucks - 9 min walk
  • McDonald's - 10 min walk
  • La brioche - 11 min walk
  • El Gran Taco - 12 min walk
  • Perché No Italian Food - 9 min walk
Map

About this property

City Express by Marriott Playa Del Carmen

At City Express by Marriott Playa Del Carmen, you'll be within a 10-minute drive of Quinta Avenida and Playa del Carmen Main Beach. The outdoor pool is a great spot for a morning swim, and guests can get a workout in at the 24-hour fitness center. Also, Xcaret Eco Theme Park and Ferry to Cozumel are within a short drive.

Languages

English, Spanish

Sustainability

Sustainability practices

Electric car charging station
This information is provided by our partners.
Learn more about properties’ sustainability practicesOpens in a new window

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter
Guest accommodations are sealed after cleaning
Follows regional cleaning and disinfection practices of National Guidelines for reopening Tourism (Mexico)
Follows standard cleaning and disinfection practices of Commitment to Clean (Marriott)
Follows industry cleaning and disinfection practices of Safe Travels (WTTC - Global) and CovidClean (Safehotels - global expert)

Social distancing

Cashless transactions are available for all charges at the property
Guest rooms kept vacant for 48 hours between stays
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks are required at the property
Hand sanitizer provided
Enhanced food service safety measures are in place
Individually-wrapped food options available for breakfast
This information is provided by our partners.

At a glance

Hotel size

  • 135 rooms
  • Arranged over 3 floors

Arriving/Leaving

  • Check-in time from 3 PM - midnight
  • Minimum check-in age: 18
  • Check-out time is 1 PM

Restrictions related to your trip

  • Check COVID-19 restrictions.

Special check-in instructions

  • Front desk staff will greet guests on arrival

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • Up to 2 children (12 years old and younger) stay free when occupying the parent or guardian's room, using existing bedding

Pets

  • Pets not allowed

Internet

  • Free WiFi and wired Internet access in public areas
  • Free WiFi in rooms

Parking

  • Free uncovered onsite self parking
  • Wheelchair-accessible parking on site
  • Electric vehicle charging point on site

Offsite

  • Free beach shuttle

Other information

  • Smoke-free property

Property amenities

Food and drink

  • Free full breakfast on weekday mornings 6:30 AM–10:30 AM
  • Coffee/tea in a common area

Traveling with children

  • Children stay free (see details)

What to do

  • Free beach shuttle
  • Beach nearby
  • Ecotours nearby
  • Golfing nearby

Working away

  • 24-hour business center
  • Meeting room

Services

  • 24-hour front desk
  • Dry cleaning/laundry services
  • Luggage storage
  • Free beach shuttle
  • Pool loungers

Facilities

  • 1 building/tower
  • Built in 2012
  • Safe-deposit box at front desk
  • Television in common areas
  • 24-hour fitness center
  • An outdoor pool

Accessibility

  • Elevator
  • Wheelchair-accessible parking
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible restaurant

Room amenities

Be entertained

  • 32-inch LCD TV
  • Cable TV channels

Home comfort

  • Air conditioning
  • Iron/ironing board
  • Window screens

Sleep well

  • Blackout drapes/curtains
  • Soundproofed rooms
  • Free crib/infant bed
  • Bed sheets provided

Freshen up

  • Private bathroom
  • Shower only
  • Hair dryer
  • Towels

Stay connected

  • Desk
  • Free WiFi
  • Phone

More

  • Daily housekeeping
  • In-room safe

Fees & policies

Mandatory fees

You'll be asked to pay the following charges by the property at check-in or check-out:
  • A tax is imposed by the city: MXN 31.12 per accommodation, per night

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F; guestroom doors are sealed after cleaning.

Social distancing measures are in place; staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; masks are required in public areas.

Enhanced food service safety measures are in place.

Individually-wrapped food options are available for breakfast.

Each guestroom is kept vacant for a minimum of 48 hours between bookings.

This property affirms that it follows the cleaning and disinfection practices of National Guidelines for reopening Tourism (Mexico) and Commitment to Clean (Marriott).

This property affirms that it adheres to the cleaning and disinfection practices of Safe Travels (WTTC - Global) and CovidClean (Safehotels - global expert).

Policies

Only registered guests are allowed in the guestrooms.
Guests can rest easy knowing there's a fire extinguisher, a smoke detector, and window guards on site.
This property accepts credit cards. Cash is not accepted.

Also known as

City Express Playa Carmen
City Hotel Playa Express Carmen
City Express Playa Del Carmen Riviera Maya, Mexico
City Express Playa Carmen Hotel
City Express Playa del Carmen
City Express by Marriott Playa Del Carmen Hotel
City Express by Marriott Playa Del Carmen Playa del Carmen
City Express by Marriott Playa Del Carmen Hotel Playa del Carmen

Frequently asked questions

Does City Express by Marriott Playa Del Carmen offer free cancellation for a full refund?
Yes, City Express by Marriott Playa Del Carmen does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
How much does it cost to stay at City Express by Marriott Playa Del Carmen?
As of Oct 3, 2023, prices found for a 1-night stay for 2 adults at City Express by Marriott Playa Del Carmen on Oct 8, 2023 start from $66, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.
What are the cleanliness and hygiene measures currently in place at City Express by Marriott Playa Del Carmen?
This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, social distancing measures are in place, and staff are given personal protective equipment. Please note that this information has been provided by our partners.
Is there a pool at City Express by Marriott Playa Del Carmen?
Yes, there's an outdoor pool.
Are pets allowed at City Express by Marriott Playa Del Carmen?
Sorry, pets aren't allowed.
Is parking offered on site at City Express by Marriott Playa Del Carmen?
Yes, there's free self parking. Electric vehicle charging is available.
What are the check-in and check-out times at City Express by Marriott Playa Del Carmen?
You can check in from 3 PM - midnight. Check-out time is 1 PM.
Is there an onsite casino at City Express by Marriott Playa Del Carmen?
No, this hotel doesn't have a casino, but Riviera Gran Casino (3-min drive) is nearby.
What is there to do at City Express by Marriott Playa Del Carmen and nearby?
City Express by Marriott Playa Del Carmen has an outdoor pool and a 24-hour fitness center.
What's the area around City Express by Marriott Playa Del Carmen like?
City Express by Marriott Playa Del Carmen is in Playacar, a short 20-minute walk from Playa del Carmen Maritime Terminal and 15 minutes' walk from Xaman Ha Aviary.

Reviews

7.4

Good

7.6/10

Cleanliness

7.8/10

Staff & service

7.2/10

Amenities

7.2/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

10/10 Exceptional

Walking distance to the beach and restaurants
Reyna, 2-night romance trip
Verified Expedia guest review

6/10 Good

Elaine, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

I loved this hotel, really charming,very clean,great breakfast,we can walk to the beach it’s not so far and excellent attention and service, I will for sure to come back.
Elsa Liliana, 1-night trip with friends
Verified Expedia guest review

6/10 Good

check in very slow and strange. there was no other people since it was late, I think they didnt know how to do it but switched staff halfway through and didnt say anything just left me standing for a long time wondering what was happening. no water bottle in room. room starting to look older and a little shabby. no blanket. breakfast fruit watermelon was pretty good.
Elizabeth Jane, 1-night business trip
Verified Expedia guest review

4/10 Fair

The property is abandoned, the pool is broken, the amenities around the pool are dirty and unsafe. The rooms are old, the furnitures in the rooms are old and ugly. City Express is no longer the same in Playa.
Jose, 2-night family trip
Verified Orbitz guest review

2/10 Poor

Emilio, 1-night trip
Verified Expedia guest review

2/10 Poor

Condition of my room was horrible. Tiny cockroaches in the walls and underneath the bed. One wall had fungus and the furniture was in poor condition. Shower curtain was ripped. Overall, a hell of a room
Erick, 2-night romance trip
Verified Expedia guest review

4/10 Fair

A/c not working good
The a/c was not working and the person told me that all ac’s are like that so no good sleep that night that’s the only thing that don’t like
mario Eduardo, 1-night trip
Verified Hotels.com guest review

2/10 Poor

Check in and there was no towels in the restroom, not light balls in the restroom. Staff is TERRIBLE when asking for anything that we paid for
Jose Ubaldo, 5-night family trip
Verified Orbitz guest review

2/10 Poor

Maria, 2-night trip
Verified Expedia guest review