Siegen Inn

El Hotel estaba muy limpio y el acceso muy facil.. el personal muy amable..

Hotel bien ubicado, limpio cómodo y cerca de varios comercios. Ideal para visitar los parques de orlando y a la vez disfrutar de otras areas de la ciudad. Lo recomiendo.

Terrible hotel, todo se escucha a través de pisos y paredes, ofertan desayuno y no es cierto, camas incómodas, pésimo hotel

Es un gran Hotel🏨 todo muy nuevo y un precio muy bien

I have nothing to complain about. The room was nice and clean.

Stayed here two nights and I have no issues with Siegen inn or employees the first night. The second night i had the absolute worse experience with Customer service in my life! The young girl working on Sunday night 10/26/20 really needs to be sat down and taught what customer service is, bc it is NO WHERE in her vocabulary. Someone retrain her, I have never been treated so ugly and bad. I was having trouble with my reservation and was frustrated with hotels.com. I never said a cross word to her. The employee from hotels.com asked me to go in 3 times bc the girl refused to answer the phone. I go in and said “baby they said they are calling you.” She smacked her lips at me and said “Ain’t nobody calling over here”. As she said that she looked down, GUESS WHAT! The phone was indeed ringing. She answered I wanna say her name is Shayla or something bc she did identify herself when she answered the phone for him. So before I walked out I was trying to check to be sure if they were the ones she was communicating with. Well she is making these crazy faces at me so I just walk out. FINALLY after an hour and 12 min of being on the phone hotels.com comes on the line and says it’s ready she is waiting for y’all to go book it. My boyfriend walks in to go book it and she tells him they fixed it but but she was refusing to book us in, wait for it, BECAUSE OF ME! He comes out and tells me I said, “man stop playing I’m ready to be in the room.” Well needless to say he wasn’t joking! I walked

The floor near the bed was wet and the was a stain on the chair. If we clearly saw the stain then housekeeping should have also.

Clean and good location. Oh yeah, priced right

Ripped off & disgusted. I booked this room for emergency response after Hurricane Laura. I did not know that the reservation was non-refundable at the time of booking, if I had known I would not have booked it. I was rerouted within 30 minutes of booking & immediately cancelled my reservation through Expedia at which time I was notified it was a non-refundable reservation. I called Siegen Inn directly hoping to explain & receive a refund due to the circumstances. I was not able to reach them by phone after multiple attempts. I contacted Expedia Customer Service & they said they would coordinate a refund request but were not able to reach them either. A case was opened w/Expedia, I later received an update they were still unable to reach the hotel. The next day I received a short email from Expedia stating they contacted Siegen Inn & reservation is non-refundable. I’m extremely disappointed in Expedia and Siegen Inn for their lack of concern & poor customer service. My credit card was charged immediately and I must pay $273.68 for two nights of lodging. All hotels are booked up in the area because of the hurricane and I am confident that they were able to sell my room to someone else as they immediately received an electronic notification of my cancellation. If they did not receive the electronic notification then I have doubts they would have received my reservation. They have completely taken advantage of me.

The check in was un-welcoming. I checked in in a cage to protect the worker who had a terrible attitude. I left a room key in the room and asked for another and the person seemed very annoyed. Room was 2 star at best