Stay was okay, room was nice. I have to say the black male agent in front desk services (forgot his name) was friendly and very customer service oriented. Keep doing great! Only positive asset at this hotel. Housekeeping was trash, they would not come by to clean, exchange towels or give tissue paper, nothing. I usually leave tips for housekeeping but didn't have to there. Bed was comfy, a/c could use a lil adjustment in this Houston heat. Heard a constant knocking noise over my bed every day lasting 3 to 5 minutes, sounded like a headboard hitting every 2-3 hours like a prostitute or male jigglo was above me lol. Room was too expensive for the service to be so poor. The laundry was ridiculously expensive to wash & dry, which I'll be reporting. I will possibly not book there again, unless there's a special. I Informed the female agent about the issues when checking out, after she asked me how was my stay. She said she'll send points to my Bonvoy account. Nothing yet. Oh and I was not informed I'll be charged daily for 3 parking, which is hard to find after 9pm. Overrated. There is a starbucks near by, that's a plus!