6/10 Good
Nov 26, 2024
There was no one at the desk when we checked in. There was, however, a person with no identification on his clothing who said he could check us in but he would have to call someone (a manager). This was uncomfortable. The person called the manager who wanted my card information over the phone (again uncomfortable). After I told the manager it was not a typical way to check in, he asked do you want the reservation or not. We were far from home with no other options, so I gave him my card number. My credit card is protected from fraud so I was not concerned. We checked in. Accommodations were comfortable and very clean. We checked out around 9 AM the next morning, expecting to grab breakfast before we headed out. We were told breakfast was from 7 AM to 10 AM. A different person with no identification on his clothing was sitting in the lobby area, watching TV. When I asked about breakfast, he said the breakfast lady wasn't there yet. No apology or compassion.
Tawnya
Tawnya, 1-night trip
Verified Hotels.com guest review