Michel & Friends Hotel Monschau

Room was spacious for standard double to include two sitting chairs. Furniture minimalistic with ok comfort. Might have well been no pillows for what pillows there were. Bathroom was nice and roomy. Room rug old but whole room was very clean. Check-in was quite slow. First could not find reservation because of name spelling even though we spelled out name. Then they were going to re-charge for room although we had prepaid. While none of this caused issue obtaining room just made process slow after having to wait a while to even check-in. But location is good, easy walk to town and Senfmule, which is why we came. Stayed one night and ate in town so did not try hotel restaurant which was a dinner buffet for 19 euros with limited choice. Wifi strong enough to stream, not through VPN. Dogs allowed which will be a bonus for us for next time. Parking available in front of hotel for 7 euros per night. It is very tight. Worked for us for short stay.

I have been staying here fairly regularly since 2009, and the standards have certainly dropped. Insufficient parking, check in can take time, lift is not working, bar is closed until 8pm, you have only buffet dinner which you need to book in advance, WiFi is too slow for working via VPN, no longer any bottled water in room..... Positives? Breakfast is good. It is a shame, I used to really like this hotel, but now it is a shadow of its former self.

WiFi was so so, room was so so, really everything was only ok except for the town which is beautiful.

On arrival in mid afternoon all the parking was occupied. However, there was many (chargeable) spaces on the roadside. Hotel is large with some coach parties. Busy. Room was excellent. Dinner was a buffet (ca Eur 24). The ambience of the huge dining hall reminded me of a school canteen - but with smart table cloths. Good choice of food but some cold. Food appears to be prepared in large batches and remains on offer until all gone. Inevitably, food goes cold and/or degrades in quality. Not helped by only having unheated plates available. Very slow bar service at outside tables. Waited 15mins+ to be served then gave up.

Very pretty town. Room and bathroom very clean but bed had plastic covers under sheets which made me hot. Duvet seemed damp.

Freundliche Mitarbeiter.

Het personeel is niks op aan te merken. Wij hadden een invalide kamer besteld. Deze lag tot onze grote verbazing op de 5e verdiepingen. Bij brand voor ons een groot probleem. Vervolgens ging de lift. Stuk. Bij toeval stond op dat moment de elektrische rolstoel nog in de auto anders was het einde vakantie voor ons geweest. Met veel echt veel moeite is mijn man de trap af gekomen., en zijn we zelf bij de receptie om een nieuwe kamer op de begane grond gaan vragen. Wat niet echt soepel en goed verliep. Het restaurant lag op de 2e verdieping. Dus moest ik voor ons 2 het ontbijt op gaan halen. Daar was de service wel super. Ik kreeg alle hulp en medewerking bij van het restaurant personeel.

Goed gelegen; goede kamers en goed ontbijt

Wir waren sehr enttäuscht. Von einem 4-Sterne Hotel darf man wirklich mehr erwarten. Das Zimmer ist extrem renovierungsbedürftig, Badezimmer verwohnt, Duschstange fiel sofort ab, wurde allerdings sofort repariert. WLAN leider Fehlanzeige, man sagte uns der Felsen wäre im Weg🤔 Beim Frühstück, wir hatten uns für die Zeit von 8:15-9:15 eingetragen, sagte man uns als wir um 8:50 kamen, wir seien zu spät! Es sollte doch wirklich alleine uns überlassen bleiben wie lange wir für das Frühstück benötigen. Die Dame machte einen völlig überforderten Eindruck und hat sich extrem im Ton vergriffen. Dies ist kein kundenfreundliches Verhalten. Insgesamt leider nicht zu empfehlen.

Lange Wartezeit beim einchecken Zimmer müssen renoviert werden Brötchen beim Früchstück vom Discounter Preis Leistung schlecht