Putting you within a 10-minute drive of Ultramar Ferry Puerto Juárez, SLS Playa Mujeres – ALL Inclusive Collection offers a private beach where you can enjoy free cabanas, beach umbrellas, and yoga. 3 outdoor pools provide fun for everyone, while guests in the mood for pampering can visit the spa to indulge in deep-tissue massages, body wraps, and facials. Dining choices include 18 restaurants and the 3 beach bars are great places to grab a cold drink. Other highlights at this luxurious property include 5 bars/lounges, a marina, and a nightclub.
All inclusive
This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).
Gratuities and taxes
Gratuities are included and additional gratuities at guests' discretion are accepted.
Food and beverages
All meals, snacks, and beverages included
Languages
English, Spanish
At a glance
Hotel size
498 rooms
Arranged over 5 floors
Arriving/Leaving
Check-in start time: 3:00 PM; Check-in end time: anytime
Minimum check-in age: 18
Check-out time is noon
Restrictions related to your trip
Check COVID-19 restrictions.
Special check-in instructions
Front desk staff will greet guests on arrival
Required at check-in
Credit card, debit card, or cash deposit required for incidental charges
Government-issued photo ID may be required
Minimum check-in age is 18
Children
No cribs (infant beds)
Pets
Pets allowed (dogs only, 1 total, up to 42 lbs per pet)*
Service animals welcome
Internet
Free WiFi in public areas
Free WiFi in rooms (speed: 50+ Mbps)
Parking
Free secured onsite self parking
Wheelchair-accessible parking on site
Other information
Designated smoking areas
Property amenities
Food and drink
18 restaurants
5 bars/lounges
3 beach bars
3 coffee shops
Coffee/tea in a common area
Private dining
24-hour room service
Snack bar/deli
Traveling with children
Children's pool
Waterslide
Paddleboard on site
Bodyboard on site
What to do
On a private beach
Beach club (surcharge)
Beach yoga
Fitness classes
Beach volleyball
Kayaking
Snorkeling
Surfing/body boarding
Concerts/live shows
Evening entertainment
Bodyboard on site
Paddleboard on site
Pool table
Air hockey
Foosball
Table tennis
Ecotours nearby
Hiking/biking trails nearby
Horse riding nearby
Parasailing nearby
Scuba diving nearby
Skydiving nearby
Working away
Business center
7 meeting rooms
Coworking spaces
Conference center (8719 square feet of space)
Services
24-hour front desk
Concierge services
Tour/ticket assistance
Dry cleaning/laundry services
Luggage storage
Wedding services
Porter/bellhop
Free beach cabanas
Free bicycle rentals
Beach sun loungers
Beach towels
Beach umbrellas
Golf cart on site
Water sports equipment
Bodyboard on site
Paddleboard on site
Facilities
2 buildings/towers
ATM/banking
Garden
Terrace
24-hour fitness center
Adjacent to a golf course
3 outdoor pools
Arcade/game room
Full-service spa
Marina
Nightclub
Massage/treatment rooms
Waterslide
Banquet hall
Dock
Outdoor entertainment area
Outdoor furniture
Accessibility
Elevator
Elevator door width (inches): 36
Wheelchair-accessible parking
5 on-site accessible parking spaces
Room amenities
Be entertained
42-inch Smart TV
Premium cable channels
Netflix
Streaming services
Home comfort
Air conditioning
Free stocked minibar
Coffee/tea maker
Slippers
Children's slippers
Iron/ironing board
Window screens
Sleep well
Blackout drapes/curtains
Turndown service
Bed sheets provided
What to enjoy
In-room massage
Freshen up
Rainfall showerhead
Shower only
Soap and shampoo
Hair dryer
Towels
Toilet paper
Stay connected
Desk
Free WiFi (speed of 50+ Mbps)
Phone
Desk chair
Electrical adapters/chargers
Food and drink
Champagne service
Free bottled water
More
Daily housekeeping
In-room safe
Connecting/adjoining rooms available
Mobile key entry
Guidebooks/recommendations
Local maps
Special features
Spa
Ciel Spa has 8 treatment rooms including rooms for couples. Services include deep-tissue massages, hot stone massages, sports massages, and Swedish massages. The spa is equipped with a sauna and a steam room. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy, and reflexology. The spa is open daily.
Fees & policies
Mandatory fees
You'll be asked to pay the following charges by the property at check-in or check-out. Fees may include applicable taxes:
A tax is imposed by the city: USD 2 per person, per night
Management fee: USD 40 per accommodation, per night
Pets
Service animals exempt from fees
Pets are allowed for an extra charge of USD 4000.00 per pet (may vary based on length of stay)
Policies
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
This property accepts credit cards and cash.
Also known as
SLS Playa Mujeres
SLS Playa Mujeres – ALL Inclusive Collection Punta Sam
Frequently asked questions
Does SLS Playa Mujeres – ALL Inclusive Collection offer free cancellation for a full refund?
Yes, SLS Playa Mujeres – ALL Inclusive Collection does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
Is there a pool at SLS Playa Mujeres – ALL Inclusive Collection?
Yes, there are 3 outdoor pools and a children's pool.
Are pets allowed at SLS Playa Mujeres – ALL Inclusive Collection?
Yes, dogs are welcome, with a limit of 1 total and maximum weight of 42 lbs per pet. There's a charge of USD 4000.00 per pet, per stay. Service animals are exempt from fees.
Is parking offered on site at SLS Playa Mujeres – ALL Inclusive Collection?
Yes, there's free self parking.
What are the check-in and check-out times at SLS Playa Mujeres – ALL Inclusive Collection?
Check-in start time: 3:00 PM; Check-in end time: anytime. Check-out time is noon.
Is there an onsite casino at SLS Playa Mujeres – ALL Inclusive Collection?
No, this property doesn't have a casino, but Royal Yak Casino and Sports Book (14-min drive) and Dubai Palace Casino (15-min drive) are both nearby.
What is there to do at SLS Playa Mujeres – ALL Inclusive Collection and nearby?
Have fun with onsite activities like kayaking, snorkeling, and surfing. Additional recreation onsite includes fitness classes and yoga. Indulge in a treatment at the spa and enjoy a swim in one of the 3 outdoor swimming pools. SLS Playa Mujeres – ALL Inclusive Collection also has 3 beach bars, a nightclub, and a private beach, as well as a waterslide, a 24-hour fitness center, and spa services.
Are there restaurants at or near SLS Playa Mujeres – ALL Inclusive Collection?
Yes, there are 18 onsite restaurants.
What's the area around SLS Playa Mujeres – ALL Inclusive Collection like?
SLS Playa Mujeres – ALL Inclusive Collection is a short 13-minute walk from Punta Sam Ferry Terminal and 18 minutes' walk from Mujeres Beach.
Reviews
9.2
Wonderful
All reviews shown are from real guest experiences. Only travelers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
9.8/10
Cleanliness
9.4/10
Staff & service
9.4/10
Amenities
9.4/10
Property conditions & facilities
9.6/10
Eco-friendliness
Reviews
10/10 Exceptional
Dec 3, 2024
Katherine
Katherine, 4-night trip
Verified Hotels.com guest review
8/10 Very Good
Dec 26, 2024
Espectacular
Muy buena atención, comida deliciosa muchas actividades ambiente familiar
Oscar Rolando
Oscar Rolando, 4-night family trip
Verified Hotels.com guest review
10/10 Exceptional
Dec 24, 2024
Melhor do resorts que já me hospedei!!!
Incrível, hotel recém inaugurado e com uma qualidade de serviço altíssima.
Quartos amplos e super bem decorados, culinária de altíssima qualidade, ambientes separados para adultos, adolescentes e crianças, 2 academias maravilhosas, diversas atividades e o melhor, ALL INCLUSIVE
Alex
Alex, 4-night trip
Verified Hotels.com guest review
10/10 Exceptional
Dec 18, 2024
Julio cesar
Julio cesar, 2-night trip
Verified Hotels.com guest review
10/10 Exceptional
Dec 16, 2024
JULIA LAURA
JULIA LAURA, 2-night trip
Verified Hotels.com guest review
10/10 Exceptional
Nov 18, 2024
Un lugar maravilloso
Un hotel todo incluido. . Nos tocó recién inaugurado, servicio excelente,