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Encanto Acapulco

5.0 star property
Luxury resort in Acapulco with 2 restaurants and 2 bars/lounges

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Photo gallery for Encanto Acapulco

Outdoor pool, open 8:00 AM to 8:00 PM, pool umbrellas, sun loungers
Couples treatment rooms, hot tub, steam room, body treatments
Panoramic Room, 1 King Bed, Ocean View | View from room
Panoramic Room, 1 King Bed, Ocean View | Premium bedding, down comforters, minibar, in-room safe
Outdoor pool, open 8:00 AM to 8:00 PM, pool umbrellas, sun loungers
Escape to Encanto Acapulco, where ocean views meet luxurious comfort. Unwind with a facial or hot stone massage at Spa Mar Abierto, then savor Mexican cuisine at one of the two on-site restaurants. With a swim-up bar, outdoor pool with sun loungers and free in-room WiFi, your stay will be nothing short of blissful.
VIP Access

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Airport transfer
  • Electric vehicle charging point
  • Bar
  • Pool
  • Free parking
  • 24/7 front desk

Main amenities (12)

  • Daily housekeeping
  • 2 restaurants and 2 bars/lounges
  • Full-service spa
  • Outdoor pool
  • Breakfast available
  • Health club
  • Hot tub
  • Pool bar
  • Swim-up bar
  • 24-hour room service
  • Massage/treatment rooms
  • Babysitting

Feel at home (6)

  • Children stay free
  • Babysitting (surcharge)
  • Premium TV channels
  • Terrace
  • Daily housekeeping
  • Laundry facilities
The current price is $475
includes taxes & fees
$402 per night
Mar 25 - Mar 26

Room options

Available filters for rooms
Showing 5 of 5 rooms

View all photos for Ocean Suite Bahia

Ocean Suite Bahia | Premium bedding, down comforters, minibar, in-room safe

Ocean Suite Bahia

Highlights

Deck/patio
Private rooftop hot tub
Air conditioning
LCD TV
Blackout drapes/curtains
Separate bedroom
Premium bedding
Down duvet
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, 1 Bedroom, Private Pool, Ocean View

Deluxe Room, 1 Bedroom, Private Pool, Ocean View | Premium bedding, down comforters, minibar, in-room safe

Deluxe Room, 1 Bedroom, Private Pool, Ocean View

Highlights

Furnished patio
Private pool
Air conditioning
Free cribs/infant beds
LCD TV
Blackout drapes/curtains
Premium bedding
Down duvet
  • 1071 sq ft
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Panoramic Room, 1 King Bed, Ocean View

Panoramic Room, 1 King Bed, Ocean View | Premium bedding, down comforters, minibar, in-room safe

Panoramic Room, 1 King Bed, Ocean View

Highlights

Balcony
Individually decorated
Air conditioning
Free cribs/infant beds
LCD TV
Blackout drapes/curtains
Premium bedding
Down duvet
  • 969 sq ft
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Ocean View

Standard Room, 1 King Bed, Ocean View | Premium bedding, down comforters, minibar, in-room safe

Standard Room, 1 King Bed, Ocean View

Highlights

Balcony
Air conditioning
Free cribs/infant beds
LCD TV
Blackout drapes/curtains
Premium bedding
Down duvet
Hair dryer
  • 646 sq ft
  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Comfort Room, 2 Double Beds, Beach View

Comfort Room, 2 Double Beds, Beach View | Premium bedding, down comforters, minibar, in-room safe

Comfort Room, 2 Double Beds, Beach View

Highlights

Balcony
Air conditioning
Free cribs/infant beds
LCD TV
Blackout drapes/curtains
Premium bedding
Down duvet
Hair dryer
  • 646 sq ft
  • Ocean view
  • Sleeps 2
  • 2 Double Beds

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9.2 out of 10, Wonderful, (1004)
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About the neighborhood

Map
Jacques Cousteau 51, Fraccionamiento Brisas del Marques, Acapulco, GRO, 39887

What's nearby

  • Arena GNP Seguros - 7 min drive - 5.9 km
  • Diana the Huntress - 10 min drive - 9.4 km
  • Punta Diamante Beach - 12 min drive - 4.8 km
  • Icacos Beach - 13 min drive - 6.8 km
  • Condesa Beach - 22 min drive - 9.9 km

Getting around

  • General Juan N. Alvarez Intl. Airport (ACA) - 15 min drive
  • Airport shuttle (surcharge)
  • Shopping center shuttle (surcharge)
  • Beach shuttle (surcharge)

Restaurants

  • ‪La Huerta - ‬7 min drive
  • ‪Zibu - ‬4 min drive
  • ‪Sí Señor Acapulco - ‬8 min drive
  • ‪La Concha Club - ‬7 min drive
  • ‪La Vista - ‬8 min drive

About this property

Encanto Acapulco

Encanto Acapulco is a great choice for a stay in Acapulco. You can visit the spa to be pampered with deep-tissue massages, body wraps, or aromatherapy, and RestauranteTerraza, one of 2 restaurants, serves Mexican cuisine and is open for breakfast and lunch. Other highlights at this luxurious resort include 2 bars/lounges, an outdoor pool, and a poolside bar.

Languages

English, Spanish

At a glance

DONE

Hotel size

    • 44 units
    • Arranged over 5 floors
DONE

Arriving/Leaving

    • Check-in start time: 3 PM; Check-in end time: anytime
    • Minimum check-in age: 18
    • Check-out time is noon
DONE

Special check-in instructions

    • This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation
    • Front desk staff will greet guests on arrival at the property
DONE

Required at check-in

    • Credit card, debit card, or cash deposit required for incidental charges
    • Government-issued photo ID may be required
    • Minimum check-in age is 18
DONE

Children

    • One child (5 years old and younger) stays free when occupying the parent or guardian's room, using existing bedding
    • Babysitting*
DONE

Pets

    • Pets not allowed
WIFI

Internet

    • Free WiFi in public areas
    • Free WiFi in rooms
LOCAL_PARKING

Parking

    • Free covered onsite valet parking
    • Electric vehicle charging point on site
DONE

Transfers

    • Airport shuttle on request (available 24 hours)*
DONE

Offsite

    • Beach shuttle*
    • Shopping center shuttle*
DONE

Other information

    • Designated smoking areas

Property amenities

Food and drink

  • Cooked-to-order breakfast (surcharge) each morning 7 AM–noon
  • 2 restaurants
  • 2 bars/lounges
  • Poolside bar
  • Swim-up bar
  • Free daily reception
  • 24-hour room service

Traveling with children

  • Children stay free (see details)
  • Babysitting (surcharge)

What to do

  • Beach shuttle (surcharge)
  • Golfing nearby

Working away

  • Business center
  • Meeting rooms
  • Conference center (1018 square feet of space)

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Hair salon
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop
  • Beach shuttle (surcharge)
  • Pool loungers
  • Pool umbrellas

Facilities

  • 2 buildings/towers
  • Built in 2009
  • Safe-deposit box at front desk
  • Terrace
  • Library
  • Health club
  • An outdoor pool
  • Full-service spa
  • Hot tub
  • Massage/treatment rooms
  • Banquet hall
  • Outdoor furniture
  • Beaux Arts architecture

Accessibility

  • Elevator
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible pool
  • Wheelchair-accessible restaurant
  • Wheelchairs available on site
  • Pool hoist on site
  • Pool access ramp on site

Room amenities

Be entertained

  • IPod docking station
  • 42-inch LCD TV
  • Premium cable channels
  • Streaming services

Home comfort

  • Air conditioning
  • Minibar
  • Slippers
  • Children's slippers
  • Iron/ironing board (on request)

Sleep well

  • Down comforter
  • Blackout drapes/curtains
  • Premium bedding

Freshen up

  • Partially open bathroom
  • Rainfall showerhead
  • Shower only
  • Free toiletries
  • Hair dryer
  • Towels
  • Toilet paper

Stay connected

  • Free WiFi
  • Free long-distance and local calls

More

  • Daily housekeeping
  • In-room safe

Special features

Spa

Spa Mar Abierto has 4 treatment rooms including rooms for couples and outdoor treatment areas. Services include deep-tissue massages, hot stone massages, sports massages, and facials. A variety of treatment therapies are provided, including aromatherapy. The spa is equipped with a hot tub and a steam room.

The spa is open daily. Children under 18 years old are not allowed in the spa without adult supervision. Guests under 16 years old are not allowed in the spa.

Dining

RestauranteTerraza - Overlooking the ocean and pool, this restaurant specializes in Mexican cuisine and serves breakfast and lunch. Guests can enjoy alfresco dining (weather permitting).
Restaurante Origen - Overlooking the ocean and pool, this restaurant specializes in international cuisine and serves dinner only. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting). Open daily.

Fees & policies

Mandatory fees

You'll be asked to pay the following charges by the property at check-in or check-out. Fees may include applicable taxes:
  • Resort fee: USD 40 per accommodation, per night

Optional extras

  • Cooked-to-order breakfast is offered for an extra charge of approximately USD 55 to 500 for adults, and USD 28 to 250 for children
  • Airport shuttle service is offered for an extra charge of USD 90 per vehicle (roundtrip, maximum occupancy 4)
  • Beach shuttle and shopping center shuttle service is offered for an extra charge

Children & extra beds

  • Babysitting is available for an extra charge

Pool, spa, & gym (if applicable)

  • Pool access available from 8:00 AM to 8:00 PM
  • Children under 11 years old are not allowed in the swimming pool without adult supervision
  • Guests under 16 years old are not allowed in the spa, and guests under 18 years old are only allowed with adult supervision
  • Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation

Policies

Only registered guests are allowed in the guestrooms.
Guests can rest easy knowing there's a fire extinguisher, a security system, and a first aid kit on site.
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.
This property accepts credit cards. Cash is not accepted.
Credit cards accepted: Visa, Mastercard, American Express

Also known as

Encanto Acapulco
Encanto Hotel
Hotel Encanto Acapulco
Encanto Acapulco Hotel
Encanto Acapulco Resort
Encanto Resort
Hotel Encanto
Encanto Acapulco Resort
Encanto Acapulco Acapulco
Encanto Acapulco Resort Acapulco

Frequently asked questions

Is there a pool at Encanto Acapulco?

Yes, there's an outdoor pool. Guests have pool access from 8:00 AM to 8:00 PM.

Are pets allowed at Encanto Acapulco?

Sorry, pets aren't allowed.

Is parking offered on site at Encanto Acapulco?

Yes, there's free valet parking. Electric vehicle charging is available.

Is airport shuttle service offered by Encanto Acapulco?

Yes, an airport shuttle is available. The charge is USD 90 per vehicle roundtrip.

What are the check-in and check-out times at Encanto Acapulco?

Check-in start time: 3 PM; Check-in end time: anytime. Check-out time is noon.

What is there to do at Encanto Acapulco and nearby?

Encanto Acapulco has 2 bars and a spa, as well as an outdoor pool and a health club.

Are there restaurants at or near Encanto Acapulco?

Yes, there are 2 onsite restaurants, featuring alfresco dining, Mexican cuisine, and garden views.

What's the area around Encanto Acapulco like?

Encanto Acapulco is in Brisas del Marqués, a short 1-minute walk from Capilla Del Atardecer.

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Encanto Acapulco Reviews

Reviews

9.0

Wonderful

9.4/10

Cleanliness

9.4/10

Staff & service

9.2/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Exceptional

Excellent!
Magally, 2-night trip

10/10 Exceptional

Best in Acapulco!
Warm service and the best views of the Acapulco Bay! Origen restaurant is a must!
3-night trip

10/10 Exceptional

Amazing experience the property has great view and the service is excellent!!
Gabriela, 2-night trip

10/10 Exceptional

Staff is excellent! The location is great and the views are truly amazing! The breakfast food options are great but the dinner menu has room for improvement but the vibe is five stars. The villas are definitely worth the money and the pool area was spectacular. Overall Encanto is great property!
nathan, 5-night trip

6/10 Good

The service is friendly but really slow
Diego, 2-night trip

10/10 Exceptional

amazing

10/10 Exceptional

The view at this property is breath taking. Nonetheless, this property is not very safe for young children. The lobby has many openings where a small child fits and it is on an upper level.
monica, 6-night trip

8/10 Very good

My recent stay at Encanto Hotel in acapulco following the aftermath of Otis left me with mixed feelings. The property has impressively restored the hotel, but certain aspects of my experience gave me pause. The restoration efforts undertaken by the property post-Otis cannot be overlooked. The hotel has done a commendable job in bringing the property back to its former glory, which is truly praiseworthy. However, I was disappointed by the prevalence of hidden fees, particularly the daily service charges that were not explicitly communicated upfront. I paid more in service charges and tips than the costo of food and beverage. Additionally, the lack of complimentary in-room coffee in the mornings was somewhat surprising and felt like an inconvenience. Moreover, the inconsistency in service was evident during my visit. On multiple occasions, I found myself having to actively seek out waitstaff at the pool area, which detracted from the overall relaxation and enjoyment of the facilities. Attention to detail seemed lacking in some areas, and I believe this is an aspect that could be improved upon. While the hotel's restoration efforts are commendable, the issues of hidden fees, service inconsistencies, and attention to detail detracted from what could have been a more enjoyable stay. I hope that these areas can be addressed to enhance the overall guest experience in the future." Overall Rating: 3/5 ⭐️
Richard, 3-night trip

2/10 Poor

Hotel viejo y sucio
El hotel tenía sábanas y toallas viejas. La habitación tenia una limpieza deficiente, el piso tenía mucho polvo. Pedimos servicio al cuarto y tuvimos infección estomacal por una hamburguesa en mal estado. En general el hotel no tiene mantenimiento y la limpieza fue muy mala. Hace unos años nos había gustado este hotel, pero actualmente ha decaído.
2-night trip

4/10 Fair

Decepcionada
Por el precio que pagas esperas mucho, pero en nuestra experiencia faltaron muchas cosas, cuando llegamos (6pm) no tenían nuestra habitación, esperamos como 3 horas y nos la dieron una habitación que tenía fuga de agua y la tele no servía :/ La comida es mala. El hotel es hermoso y el servicio bueno pero le hace falta calidad a las cosas.
El atardecer se ve precioso del Hotel
Tiene un diseño arquitectónico muy cool
La habitación que teníamos Fue con alberca privada
María del Rocío, 2-night trip

4/10 Fair

Bonito, pero no volveré
El hotel muy bonito y la comida espectacular. Las albercas necesitan mantenimiento. Durante mi estancia pedí una cobija y me dijeron que “no manejaban cobijas” ¿en un hotel? me pareció bastante anormal. Todo lo demás estuvo perfecto hasta nuestro check out. Lo hicieron bastante complicado y hasta ahora me siguen poniendo pretextos para no entregarme mi factura.
FRANCISCO, 4-night trip

10/10 Exceptional

Amalia, 1-night trip

8/10 Very good

Alimentos un poco malos servicio excelente
German, 1-night trip

6/10 Good

No tan bien...
Desafortunadamente a la llegada fue un problema que nos dieran la habitación temprano aun y cuando el hotel estaba casi vacio. Les avisamos un día antes y por mas que les pedimos que fueran flexibles ya que veniamos muy cansados, no quisieron. Algunos meseros son de primera pero uno que otro mesero y alguna recepcionista con pesima actitud. Es un gran hotel pero se le ve la falta de mantenimiento y poca ocupación.
Jorge, 3-night trip

10/10 Exceptional

Julio, 2-night trip

10/10 Exceptional

Magnífico y la atención de primera
Paulina García, 3-night trip

10/10 Exceptional

Servicio al cliente de primera
El hotel es muy bonito con un lenguaje arquitectónico único. La comida excelente también. Pero lo mas destacable fue que siempre nos atendieron muy bien. El hotel estaba en remodelación en algunas secciones y se escuchaba ruido en la habitación pero en el momento en que llamé a recepción para comentar esto dejaron de trabajar y llegó el silencio. Esa y otras peticiones las cumplieron sin dudar. Yo soy hotelero y aprecio mucho cuando el servicio al cliente es siempre con un "sí". Bien por todo el equipo de Encanto
Santiago, 3-night trip

10/10 Exceptional

Brenda, 2-night trip

2/10 Poor

Estadia horrible
No me recibieron, no pude cancelar y solo perdi mas de $20,000 pesos, horrible la atención
Jaime Ariel, 3-night trip

10/10 Exceptional

Jorge, 4-night trip

4/10 Fair

Alejandra, 2-night trip

8/10 Very good

El hotel muy bonito. Las instalaciones están muy bien. Pero la habitación que reservamos, es con alberca privada, pero no la calientan, está muy fría. El cancel para salir a la alberca, está muy pesado y es difícil abrirlo , por lo que es bastante incómodo estar entrando y saliendo. La comida extremadamente cara, de sabor bien, pero normal.
Paco, 3-night trip

2/10 Poor

jose manuel, 2-night trip

2/10 Poor

Además de las condiciones insalubres, el hotel se negó a devolverme el dinero a pesar de los problemas evidentes. El personal era grosero e indiferente, la comida dejaba mucho que desear y las instalaciones estaban en un estado lamentable. Fue una experiencia completamente insatisfactoria.
Andres, 3-night trip

10/10 Exceptional

Ramsés, 1-night trip

General property information

Travelers Say
"The pool area is very neat and welcoming."
Reasons to Book
Outdoor Pool & Beautiful Rooms
Check-In Time
3:00 PM
Check-Out Time
12:00 PM