This was the worst travel experience I had with Logis Hôtel Annecy Nord Argonay! We were very disappointed and angry! When I booked this hotel(2 rooms was booked)and I selected to pay cash, and in the remarks I wrote: late check-in, around 21:00. I received a confirmation which if I no show, the whole amount will be deducted from my credit card. When check-in at 21:00, my bookings ware cancelled by Logis Hôtel Annecy Nord / Argonay and the hotel was full. Then the receptionist assisted us to find another hotel which was of very poor conditions but price was not cheaper. The poor attitude of the receptionist also drove us angry, she insisted she had called me 30 mins before to notify the cancellation but I was unable to pick up her call! When we planned to leave the hotel, I took a name card of the hotel on the table of the front desk, and the receptionist said to me "you cannot take the name card, you all no longer stay here, we are no longer related to you!" She was acted as if she will hit me, I insisted to keep the name card and she said "you are under the camera and the police is going to catch you for stealing the name card!!!" I asked her to call the police immediately for the name card taken but she didn't. We all are very dissatisfied with the booking!
Never imagine this can be happened in hotel industry, all staff there are required to be re-trained! How can they cancel my booking and still so rude to clients!