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The Pacific Sutera Hotel

5.0 star property
Luxury resort with full-service spa, connected to the convention center, near Sutera Harbour

Choose dates to view prices

your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for The Pacific Sutera Hotel

3 outdoor pools, pool umbrellas, sun loungers
Exterior
Exterior
Dining
Memory foam beds, minibar, in-room safe, desk

Reviews

8.4 out of 10

Very good

Popular amenities

  • Pool
    Pool
  • Free parking
    Free parking
  • Bar
    Bar
  • Air conditioning
    Air conditioning
  • Spa
    Spa
  • Gym
    Gym
Main amenities
  • Daily housekeeping
  • On a private beach
  • Marina
  • Golf course
  • Full-service spa
  • 3 outdoor pools
  • Breakfast available
  • Free area shuttle
  • 3 indoor and 3 outdoor tennis courts
  • Fitness center
  • Sauna
  • Beach umbrellas
Feel at home
  • Children stay free
  • Babysitting (surcharge)
  • Children's pool
  • Children's club (surcharge)
  • Playground on site
  • Rollaway/extra beds
The price is $131
includes taxes & fees
$118 per night
Dec 7 - Dec 8

Room options

Available filters for rooms
Showing 24 of 24 rooms

View all photos for Deluxe Room (Malaysian Residents)

Deluxe Room (Malaysian Residents) | Memory foam beds, minibar, in-room safe, desk

Deluxe Room (Malaysian Residents)

Highlights

Air conditioning
LCD TV
Memory foam bed
Separate bathtub and shower
Rainfall showerhead
Bidet
Bathrobes
Private bathroom
  • 355 sq ft
  • Golf view
  • Sleeps 3
  • 1 King Bed

View all photos for Pacific Junior Suite

Memory foam beds, minibar, in-room safe, desk

Pacific Junior Suite

Highlights

Separate sitting area
Air conditioning
Club Lounge
LCD TV
Separate bedroom
Memory foam bed
Bathrobes
Rainfall showerhead
  • 807 sq ft
  • Golf view
  • Sleeps 4
  • 1 King Bed OR 2 Twin Beds

View all photos for Deluxe Sea View

Deluxe Sea View | Memory foam beds, minibar, in-room safe, desk

Deluxe Sea View

Highlights

Air conditioning
LCD TV
Memory foam bed
Separate bathtub and shower
Rainfall showerhead
Bidet
Bathrobes
Private bathroom
  • Sleeps 3
  • 2 Twin Beds

View all photos for Pacific Executive Suite

Memory foam beds, minibar, in-room safe, desk

Pacific Executive Suite

Highlights

Separate sitting area
Air conditioning
Club Lounge
LCD TV
Separate bedroom
Memory foam bed
Bathrobes
Rainfall showerhead
  • 1130 sq ft
  • Sea view
  • Sleeps 4
  • 1 King Bed OR 2 Twin Beds

View all photos for Deluxe Sea View (Malaysian Residents)

Memory foam beds, minibar, in-room safe, desk

Deluxe Sea View (Malaysian Residents)

Highlights

Air conditioning
LCD TV
Memory foam bed
Separate bathtub and shower
Rainfall showerhead
Bidet
Bathrobes
Private bathroom
  • 355 sq ft
  • Sea view
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe King

Memory foam beds, minibar, in-room safe, desk

Deluxe King

Highlights

Air conditioning
LCD TV
Memory foam bed
Separate bathtub and shower
Rainfall showerhead
Bidet
Bathrobes
Private bathroom
  • 355 sq ft
  • Golf view
  • Sleeps 3
  • 1 King Bed

View all photos for Premium Twin

Premium Twin | Memory foam beds, minibar, in-room safe, desk

Premium Twin

Highlights

Air conditioning
LCD TV
Memory foam bed
Separate bathtub and shower
Rainfall showerhead
Bidet
Bathrobes
Private bathroom
  • Sleeps 2
  • 2 Twin Beds

View all photos for Premium King

Memory foam beds, minibar, in-room safe, desk

Premium King

Highlights

Balcony
Air conditioning
LCD TV
Memory foam bed
Separate bathtub and shower
Rainfall showerhead
Bidet
Bathrobes
  • 355 sq ft
  • Golf view
  • Sleeps 2
  • 1 King Bed

View all photos for Premium Sea View Twin

Premium Sea View Twin | Memory foam beds, minibar, in-room safe, desk

Premium Sea View Twin

Highlights

Air conditioning
LCD TV
Memory foam bed
Separate bathtub and shower
Rainfall showerhead
Bidet
Bathrobes
Private bathroom
  • Sleeps 4
  • 2 Twin Beds

View all photos for Deluxe Twin

Memory foam beds, minibar, in-room safe, desk

Deluxe Twin

Highlights

Air conditioning
LCD TV
Memory foam bed
Rainfall showerhead
Bathrobes
Bidet
Deep soaking bathtub
Hair dryer
  • 351 sq ft
  • Golf view
  • Sleeps 3
  • 2 Twin Beds

View all photos for Family Room

Memory foam beds, minibar, in-room safe, desk

Family Room

Highlights

Air conditioning
LCD TV
Separate bedroom
Memory foam bed
Bathrobes
Rainfall showerhead
Private bathroom
Hair dryer
  • 720 sq ft
  • Golf view
  • Sleeps 4
  • 1 King Bed and 2 Twin Beds

View all photos for Premium Sea View King

Room amenity

Premium Sea View King

Highlights

Air conditioning
LCD TV
Memory foam bed
Separate bathtub and shower
Rainfall showerhead
Bidet
Bathrobes
Private bathroom
  • 330 sq ft
  • Sea view
  • Sleeps 4
  • 1 King Bed

View all photos for Deluxe Sea View King

Memory foam beds, minibar, in-room safe, desk

Deluxe Sea View King

Highlights

Air conditioning
LCD TV
Memory foam bed
Separate bathtub and shower
Rainfall showerhead
Bidet
Bathrobes
Private bathroom
  • 355 sq ft
  • Sea view
  • Sleeps 3
  • 1 King Bed

View all photos for Premium King Room

Memory foam beds, minibar, in-room safe, desk

Premium King Room

  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Sea View Twin Room

Memory foam beds, minibar, in-room safe, desk

Deluxe Sea View Twin Room

  • Sleeps 2
  • 2 Twin Beds

View all photos for Junior Suite

Memory foam beds, minibar, in-room safe, desk

Junior Suite

  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Sea View King Room

Memory foam beds, minibar, in-room safe, desk

Deluxe Sea View King Room

  • Sleeps 2
  • 1 King Bed

View all photos for Family Room

Memory foam beds, minibar, in-room safe, desk

Family Room

  • Sleeps 2
  • 2 Twin Beds and 1 King Bed

View all photos for Premium Twin Room

Memory foam beds, minibar, in-room safe, desk

Premium Twin Room

  • Sleeps 2
  • 2 Twin Beds

View all photos for Deluxe King Room

Memory foam beds, minibar, in-room safe, desk

Deluxe King Room

  • Sleeps 2
  • 1 King Bed

View all photos for Executive Suite

Memory foam beds, minibar, in-room safe, desk

Executive Suite

  • Sleeps 2
  • 1 King Bed

View all photos for Premium Sea View Twin Room

Memory foam beds, minibar, in-room safe, desk

Premium Sea View Twin Room

  • Sleeps 2
  • 2 Twin Beds

View all photos for Deluxe Twin Room

Memory foam beds, minibar, in-room safe, desk

Deluxe Twin Room

  • Sleeps 2
  • 2 Twin Beds

View all photos for Premium Sea View King Room

Memory foam beds, minibar, in-room safe, desk

Premium Sea View King Room

  • Sleeps 2
  • 1 King Bed

Similar properties

Outdoor pool, sun loungers

The Magellan Sutera Resort

Pool
Spa
Free parking
Free WiFi
8.4 out of 10, Very Good, (1004)
The price is $178
includes taxes & fees
$161 per night
Dec 7 - Dec 8
The Magellan Sutera Resort
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About the neighborhood

Map
1 Sutera Harbour Boulevard, Sutera Harbour, Kota Kinabalu, Sabah, 88100

What's nearby

  • Sutera Harbour - 5 min walk - 0.4 km
  • Imago Shopping Mall - 17 min walk - 1.5 km
  • Gaya Street Sunday Market - 4 min drive - 3.6 km
  • Jesselton Point Ferry Terminal - 5 min drive - 4.0 km
  • Centre Point - 5 min drive - 3.1 km

Getting around

  • Kota Kinabalu Intl. Airport (BKI) - 12 min drive
  • Tanjung Aru Station - 3 min drive
  • Putatan Station - 14 min drive
  • Kawang Station - 24 min drive
  • Free area shuttle

Restaurants

  • ‪Jamal Salim Curry House & Catering - ‬15 min walk
  • ‪Buginese Grill Fish - ‬20 min walk
  • ‪Grill Fish - ‬13 min walk
  • ‪Restaurant Sembulan Pasar - ‬16 min walk
  • ‪D' Lengkuas - ‬16 min walk

About this property

The Pacific Sutera Hotel

The Pacific Sutera Hotel puts you just a 5-minute drive from Imago Shopping Mall and features a golf course and a marina. You can visit the spa to be pampered with massages, facials, or aromatherapy. Other highlights at this luxurious resort include 3 outdoor pools, a poolside bar, and a fitness center. Fellow travelers say great things about the helpful staff.

Languages

Chinese (Mandarin), English, Indonesian, Japanese, Korean, Malay

At a glance

Hotel size

  • 500 units
  • Arranged over 12 floors

Arriving/Leaving

  • Check-in start time: 3:00 PM; Check-in end time: midnight
  • Late check-in subject to availability
  • Minimum check-in age: 18
  • Check-out time is noon

Restrictions related to your trip

  • Check COVID-19 restrictions.

Special check-in instructions

  • Front desk staff will greet guests on arrival
  • Guests booked in a Malaysian Residents room type must present valid ID at check-in. The property reserves the right to amend the rate if valid proof is not provided.
  • All guests, including children, are required to present a valid government-issued ID card at check-in. Valid passport is accepted.

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • Up to 2 children (12 years old and younger) stay free when occupying the parent or guardian's room, using existing bedding
  • No cribs (infant beds)
  • Babysitting*
  • Supervised childcare*
  • Children's club*

Pets

  • No pets or service animals allowed

Internet

  • Free WiFi and wired internet access in public areas
  • Free WiFi and wired internet access in rooms

Parking

  • Free onsite self parking
  • Wheelchair-accessible parking and van parking on site

Offsite

  • Free area shuttle

Other information

  • Designated smoking areas (fines apply)

Property amenities

Food and drink

  • Buffet breakfast (surcharge) each morning 6:00 AM–10:30 AM
  • Poolside bar
  • Swim-up bar
  • 24-hour room service
  • Snack bar/deli

Traveling with children

  • Children stay free (see details)
  • Children's club (surcharge)
  • Children's pool
  • Waterslide
  • Free local shuttle
  • Playground
  • Supervised childcare (surcharge)
  • Grocery/convenience store

What to do

  • On a private beach
  • Tennis lessons
  • Fitness classes
  • Yoga classes
  • Racquetball/squash
  • Volleyball
  • Golf lessons
  • Golfing
  • Pool table
  • Scuba diving nearby

Working away

  • Business center
  • Meeting rooms
  • Conference space

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • On-site car rental
  • Dry cleaning/laundry services
  • Hair salon
  • Free newspapers in lobby
  • Luggage storage
  • Wedding services
  • Porter/bellhop
  • Beach towels
  • Beach umbrellas
  • Pool loungers
  • Pool umbrellas

Facilities

  • 1 building/tower
  • Built in 1999
  • ATM/banking
  • Safe-deposit box at front desk
  • Garden
  • Terrace
  • Fitness center
  • Golf course on site
  • Golf driving range on site
  • 3 outdoor pools
  • Arcade/game room
  • Full-service spa
  • 3 indoor tennis courts
  • Marina
  • 3 outdoor tennis courts
  • Sauna
  • Massage/treatment rooms
  • Waterslide
  • Banquet hall

Accessibility

  • Wheelchair accessible
  • Elevator
  • Elevator door width (inches): 8
  • Wheelchair-accessible parking
  • 10 on-site accessible parking spaces
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible van parking
  • Valet for wheelchair-equipped vehicle
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible registration desk height (inches): 12
  • Wheelchair-accessible business center
  • Wheelchair-accessible restaurant
  • Magnifying mirror
  • Grab bar near toilet
  • Toilet grab bar height (inches): 12
  • Phone accessibility kit
  • Well-lit path to entrance

Room amenities

Be entertained

  • LCD television
  • Premium satellite channels

Home comfort

  • Air conditioning (climate-controlled)
  • Minibar
  • Coffee/tea maker
  • Electric kettle
  • Bathrobes and slippers
  • Iron/ironing board

Sleep well

  • Memory foam mattress
  • Rollaway/extra bed (surcharge)
  • Bed sheets provided

Freshen up

  • Deep soaking bathtub
  • Separate bathtub and shower
  • Rainfall showerhead
  • Bidet
  • Designer toiletries
  • Hair dryer
  • Towels

Stay connected

  • Desk
  • Free newspapers
  • Free WiFi and wired internet
  • Phone

Food and drink

  • Free bottled water

More

  • Daily housekeeping
  • In-room safe

Special features

Spa

Body Senses By Mandara has massage/treatment rooms. Services include facials and manicures and pedicures. The spa is equipped with a sauna and a spa tub. A variety of treatment therapies are provided, including aromatherapy.

Fees & policies

Optional extras

  • Buffet breakfast is offered for an extra charge of approximately MYR 80 for adults and MYR 40 for children
  • Late check-in between noon and 6:00 PM can be arranged for an extra charge

Children & extra beds

  • Supervised childcare is available for an extra charge
  • Babysitting is available for an extra charge
  • Rollaway beds are available for MYR 180.0 per night
  • Children's club access is available for an extra charge

Policies

This property accepts major credit cards, debit cards and cash.
Cashless transactions are available.
A fee for a mandatory New Year's Eve gala dinner is included in the total price displayed for stays on December 31.
Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

Also known as

Hotel Pacific Sutera
Pacific Sutera
Pacific Sutera Hotel
Pacific Sutera Hotel Kota Kinabalu
Pacific Sutera Kota Kinabalu
Sutera Hotel
Sutera Pacific
Sutera Pacific Hotel
The Pacific Sutera Resort
The Pacific Sutera Hotel Resort
The Pacific Sutera Hotel Kota Kinabalu
The Pacific Sutera Hotel Resort Kota Kinabalu

Frequently asked questions

Does The Pacific Sutera Hotel offer free cancellation for a full refund?
Yes, The Pacific Sutera Hotel does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
Is there a pool at The Pacific Sutera Hotel?
Yes, there are 3 outdoor pools and a children's pool.
Are pets allowed at The Pacific Sutera Hotel?
Sorry, pets and service animals aren't allowed.
Is parking offered on site at The Pacific Sutera Hotel?
Yes, there's free self parking.
What are the check-in and check-out times at The Pacific Sutera Hotel?
Check-in start time: 3:00 PM; Check-in end time: midnight. Check-out time is noon.
What is there to do at The Pacific Sutera Hotel and nearby?
Tee off at the onsite golf course, and improve your game on the tennis courts. Additional recreation onsite includes fitness classes, racquetball/squash, and volleyball. Indulge in a treatment at the spa and enjoy a swim in one of the 3 outdoor swimming pools. The Pacific Sutera Hotel also has a private beach, a waterslide, and a sauna, as well as a fitness center, an arcade, and a garden.
Does The Pacific Sutera Hotel have rooms with private spa tubs?
Yes, each room has a deep soaking bathtub.
What's the area around The Pacific Sutera Hotel like?
The Pacific Sutera Hotel is located on the boardwalk/promenade in Downtown Kota Kinabalu, a short 17-minute walk from Imago Shopping Mall and 5 minutes' walk from Sutera Harbour.

Reviews

8.4

Very Good

8.4/10

Cleanliness

8.4/10

Staff & service

8.2/10

Amenities

8.0/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

4/10 Fair

Unprofessional reception service.
hau woon, 2-night family trip
Verified Expedia guest review

8/10 Very Good

전반적으로는 매우 만족했습니다 다만 두 가지 정도 불만을 표하고 싶습니다 하나는 방에서 방음이 되지 않아서 복도에서 캐리어를 끄는 소리, 밖에서 떠드는 소리가 들려서 잠을 편하게 자지 못했다는 것 그리고 다른 하나는 셔틀버스가 한 대뿐이고 기사도 한 명씩밖에 배정이 안 되는 건지 골프를 치고 땀 흘리고 더운 상황에서 셔틀을 불렀으나 기사가 식사중이라고 30분 가량을 기다려야만 했습니다 작은 셔틀이라도 좀 더 구비해 놓는 게 좋을 듯합니다
byunghyun, 7-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Such a great resort!
Eleni, 5-night trip
Verified Expedia guest review

8/10 Very Good

All acceptable except for the TV programme is very limited
Kwai Peng Winnie, 4-night trip with friends
Verified Expedia guest review

10/10 Exceptional

Yen Ping, 3-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Convenient location close to local malls, attractions and the airport.
Gerrad De, 3-night trip
Verified Expedia guest review

6/10 Good

KYUNGMOO, 3-night trip
Verified Hotels.com guest review

10/10 Exceptional

Access Location Beach
Fai, 2-night trip
Verified Expedia guest review

8/10 Very Good

Karen Kwai Har, 2-night trip
Verified Hotels.com guest review

8/10 Very Good

Amazing experience with the frontdesk. Thank you for the upgrade. The room still maintain the old style design. Without the usb port.
kenny, 1-night family trip
Verified Hotels.com guest review

8/10 Very Good

Kids friendly hotel
Fast check in and out process. Beautiful views from every spot. Very nice room service. Breakfast is average because the variety of food is below expectation. Room make up service is average. They need to ventilate more the rooms and use the vacuum for the carpets. Horizons Bar is really noisy. The best of the hotel is its pool and the direct connection with Magelan hotel as you can use both facilities. Overall is nice for families with little kids.
4-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Enn Lun, 3-night trip
Verified Expedia guest review

10/10 Exceptional

Friendliness of the hotel staff especially the front desk during check in and check out. Staffs are helpful too. No complaints, but keep up the good work
jason, 1-night family trip
Verified Hotels.com guest review

8/10 Very Good

The buffet was okay. There is access to the pool at the Magellan Sutera as well. The staff is polite, but less attentive than what you'd expect from a five-star hotel. I wish the entertainment i.e. bowling, billiards etc. is on site. Instead, all entertainment including the jacuzzi are on the Marina Club, which is quite a walk you'd feel lazy to go to on a hot day. The water at the beach has trash.
Lorelay, 1-night trip with friends
Verified Expedia guest review

2/10 Poor

Hae soon, 3-night trip
Verified Hotels.com guest review

10/10 Exceptional

A resort for relaxing and chill…
FAITH, 1-night trip
Verified Expedia guest review

10/10 Exceptional

Thaddius Herman, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

Betty, 3-night trip
Verified Expedia guest review

6/10 Good

Kim Wah, 3-night trip
Verified Expedia guest review

8/10 Very Good

INKYUNG, 3-night trip
Verified Hotels.com guest review

8/10 Very Good

yeo kay, 4-night trip
Verified Expedia guest review

2/10 Poor

klaus, 4-night trip
Verified Hotels.com guest review

8/10 Very Good

yong kyun, 4-night trip
Verified Hotels.com guest review

8/10 Very Good

Jeonghyun, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

Enn Lun, 5-night trip
Verified Expedia guest review