The SKYLOFTS at MGM Grand, Las Vegas

The service at Skylofts is not at all what you’d expect from luxury accommodations. The staff are not friendly or helpful.

The service at Skylofts is spotty. I was t able to check into my room until late (5 pm).

Initial greeting at the hotel was outstanding. initially, get taken up an exclusive elevator to the loft level. they take your card for incidentals and show you to the room. They introduced you to the butler for your room and give you a small welcome package and all non-alcoholic drinks are complimentary. The only downside to my stay was the view was of a Hooters across the street and a motel 6, after a request I was moved to a room with a slightly better view, unfortunately, the room had a cigar smell. I don't mind much since it's vegas and a good amount of things smell like smoke and the better view was worth putting up with the smell. they did run the ozone air purifier but it did not help much. The room is cleaned frequently anytime I stepped out they would restock toiletries, towels, beverages etc.lovely maids with excellent turndown service and the snacks they would include when I would get back from my trips outside the room were a nice touch. I would give this place 4/5 stars. This place has a Wow factor with 3000sq feet and 2 bedrooms. Next time ill request a proper tour around the room and ask more questions to make stay more enjoyable.