Was really looking forward to a relaxing stay from Frankfurt. We arrived at the hotel before 9pm and was greeted by a very non-friendly receptionist (blond-haired woman). I asked if the restaurant was still open and she told us we better hurry up or forget about eating. Was unfriendly and unpleasant. We were surprised by the treatment at a 4-star property that praises themselves on service. The first night was extremely uncomfortable and the beds were horrible. You could feel the mattress springs. The following morning, we waited in line to the front desk to ask for directions. While we were waiting in line, we watched how the front desk staff interacted with other hotel guests (mainly, if not all "white"). They were laughing and most importantly very pleasant. All were sent away with bottles of water for their adventures for the day. When it was our turn, we were asked if we had our own map. Strange. Luckily we had one. Told where to go...how ironic. It was short, unfriendly, and quick to the point. We were made to feel as though we had some kind of disease... That evening, I approached the front desk lady (same blond-haired woman) and inquired about a knapsack I was interested in. She was very rude, told me to come back in the morning and said that knapsack was for a child! "It won't fit you ma'am". It just got progressively worst at check-out. Labelled us as ppl from China when we were not based on the color of our skin. Racist.