The hotel was clean and comfortable and the included breakfast buffet was generous and delicious. However, the hotel management was terrible to deal with. I traveled with my two sisters so we booked a triple room. On the penultimate night of our stay, the air conditioning stopped working so we didn’t get any sleep. Florence was 30 degrees+. That morning, we were told it would be fixed by the end of day. It wasn’t fixed and the air conditioning stopped working on the entire second floor. They could offer us a fan or a move to a double room, so we moved to the double room, which made us late to dinner. A hotel attendant kindly added a third twin bed but that jammed the room and partially blocked the door. At checkout, they gave us a 100 euro credit as a “gesture of goodwill” but barely covers the cost difference between a triple and double room, never mind the inconvenience and poor night’s sleep. Management was rude when I reached out about the air conditioning and our stay, and the staff clearly didn’t have any idea what was happening in the hotel.