The Federal Palace Hotel & Casino

I was in the area for 10 days for family. My first impression was great! Check in was smooth, but when I got to the room it wasn’t the best experience. I had to change rooms and it made it a little better. I had to be ok for staying there for 10 days. Something came up and I had to go to another state and the hotel made accommodations for me to return. On the second check in, it was a difference between night and day. Everything was clean, smelled nice, clean sheets! I was very comfortable for the remaining of my stay. Breakfast was very good. I was also pleased with lunch which I had twice and we did room service once. They had options that were good if your not use to eating African food. This hotel was family friendly and quiet, they had a small casino and a comfortable bar for adults. If your staying during the week the pool was very quiet and comfortable. Weekend was family weekend. But I would recommend you stay here.

Fantastic staff across the hotel, who really made you feel welcome. The ladies at breakfast were especially awesome. They could do with more vegetarian options on their menu - people’s diets are changing! Comfy room and great location.

Restaurant and pool are awesome, i recommended you to check it out.

This hotel is unfortunately a shell of its former glory. Musty smelling carpeting, old furniture, noisy air conditioning, sewage smell, blocked drainage and cold showers tainted my stay here. Granted, the garden is gorgeous along with the tranquility of the morning breakfast which also stands out as exceptional. Pool is also very kid/family friendly with the slides and a mega sized bouncy platform. Will I recommend it. No! I had to move rooms 3 times. I definitely overpaid and I’d rather stay at one of the newer hotels.

It’s an okay hotel but standards just fall short. It’s a different policy depending on who you talk to. Also had a room with a kid and even though says includes breakfast found out it’s just the adults and I had to pay for the child which was never advertised. Also I couldn’t have visitors come see me by the pool without them paying to get in which doesn’t make sense so really felt let down by the standards and did not have as great a stay as I would have liked as kept having to compromise to suit the hotel rules.

The breakfast is great. The que to get in should be managed better. The check-in staff needs some serious customer service training. The customer must be made to feel like a customer. I did not leave feeling valued at all.

The A/C doesnt work (stayed in multiple rooms), they kept lying saying the room itself was broken. The power goes out 3-4 times a day. The WiFi barely works, not even worth using.

I booked an early check in and was surprised upon arrival that they expected me to pay an additional $100 for that convenience. My first room smelled like diesel fuel. The second room smelled like water damage and the third room had dark brown water. The check in too nearly three hours.

Nice hotel? I didn’t like the fact that me and my fiancée could not take pictures in the casino

room was perfectly clean, but basic maintenance lacking. Cabinet hinge broken, missing basin plug, hallway carpets need washing Service was very very slow, bar , restaurant, reception. With a single exception, all were very friendly