Pros:
-Excellent location with easy access to nearby activities.
-Nice coffee/tea setup provided every morning.
-Exceptional morning staff: Dora, in particular, was outstanding. She went above and beyond to address any issues and make our stay more enjoyable. Her professionalism and problem-solving skills truly held everything together and were the highlight of our experience.
Cons:
-Cleanliness issues: The bedboards and side tables were dusty, requiring cleaning before settling in. We also found a bedbug in the bed. While the room was changed, it raised concerns about whether the original room was properly sanitized for the next guests.
-Room assignment: Despite requesting a high floor, we were placed on the noisy first floor for our first night, where the bathroom had a strong moldy smell.
-Elevator delays: The elevator was extremely slow, often taking over 5 minutes, which became frustrating during our 10-day stay.
-Unprofessional evening staff: Unfortunately, the evening team was disappointing. A young male receptionist and a bellboy were consistently unhelpful and dismissive. On our last night, after a fall resulting in a head injury, we requested ice but were rudely told to go to the shop instead. Their lack of empathy and unwillingness to assist guests reflected poorly on the hotel and contrasted sharply with the outstanding morning staff.