Hotel ibis Vienna Airport

Service was great Restaurants at the lobby with nice food

The hotel was close to the airport, very clean and comfortable. Clean bathroom and free wifi for guests. Super restaurants options. We actually ate there without going into the city centre. I would have liked a few more smiles at reception and a ‘feeling ‘ that they were excited to have us stay. Staff were polite though and next morning restaurant staff got a ‘pass’ for us to use the bathroom just before we got our taxi and I thought that was very helpful as we didn’t have change for the toll. I would stay there again and overall this is a very good hotel! 😊

The counter guy was too cool and not too polite. The hotel not close to airport, no pick up service

The hotel is nice, but the 16.99€ all inclusive Breakfast is not really all inclusive. If you want to drink anything else than water or some colorless soda you have to pay extra.

On the landing page for Ibis Vienna Airport hotel on hotels.com, it says airport shuttle. It is one of the reasons I booked the hotel (along with free wifi and supposed proximity to the airport) for quick one day in-out business trip to Vienna. But the reality is that this hotel does not have an airport shuttle. Instead, it arranges a pre-booked service at 15 euros where a taxi (or what they call mini cab in England) will collect you but this is not clear on the landing page. so when I arrived at Vienna Airport, looking for the shuttle to take me to the hotel, there was none. It was clear that I had to pre book. The only option was a taxi at approx 30 euros, half the price of the room for the night. And then, another 15 euros to get back to the airport, once the discovery of the hotel booked service was known. The other point about this property is that it is a long way from the airport. Calling it an airport hotel is a misnomer. It sits at a massive stop for haulage trucks in a dormitory town of Vienna. I completed the hotels.com survey (smiling or sad face) expressing my anger and received a rather supercilious, and rude, response from the manager. This is what he wrote: "Good afternoon Dear Gleeson, I can't understand your dissatisfaction with our hotel. You have canceled your reservation and evaluate us negatively. We do not advertise false! It seems to me that you are not taking the time to organize your trip accordingly. best regards Cristian López Hotel Manager

Hotel plus restaurant is always a good combination. Very clean and comfortable place.

All was good. Think about little high price for a one night stay without breakfast - but this is Europe...

The hotel has a huge parking area, you never need to worry about where to park. It is about 12 minutes drive from the International Airport. There is a gas station right beside the hotel, very conveniet for the long distance drivers. But, the prices of the fuel are high. The dining area is unique: big, a lot of choices. It serves breakfast, lunch and dinner.

I booked this hotel because of a late night last minute flight cancellation. All good overall. My only criticism would be the hotel name which suggests it’s located within Vienna airport. This is not the case. It’s a 15 minute taxi ride (€35each way) and is certainly not within the airport boundary.

For a company that is close to the airport and hence deals with international travel the employees did not adequately speak English.