2/10 Poor
Feb 2, 2025
This hotel is not as advertised here. Avoid.
The first thing we noticed when we pulled up was that the Hotel had signs all around that it was an Eco Lodge, not "The Stonewood Inn & Suites" The man behind the desk wore a hoodie behind a pane of bulletproof glass and he looked like Emperor Palpatine. He didn't have our reservation through Hotels.com and took forever to check us in.
The room was disgusting with a couple dead roaches about and dirt and grime over everything. It was cold and uncomfortable even with the heater there.
Lastly, and particularly frustrating is that it is advertised that there is a continental breakfast. There is none. We went to the lobby at around 8am, no one was behind the front desk, there was no food of any kind in the table/counter area. There was one carafe of coffee with coffee so cold that it must have been made the day before. I would have asked for my money back there, but no one ever came back to the front desk.
This "Inn and Suites" is more of a no-tell motel with hot and cold running roaches. Avoid at all costs.
Ryan
Ryan, 1-night trip with friends
Verified Hotels.com guest review