Hyatt Place South Bend / Mishawaka, Mishawaka

Needs a facelift getting a bit run down. Soft spot in 3rd floor hall floors feel as though you may fall through.

The hotel was very nice and spacious. The only complaint I have is for the amount of money I paid a night to stay there, we didn’t get complimentary breakfast.

This was my first experience staying at a Hyatt Place, and I was pleasantly surprised. The property had the feel of a high-end hotel. From the stylish lobby to the comfortable bedding, this was a very pleasant stay. I recommend Hyatt Place to anyone who is traveling on a budget. It’s worth the few extra dollars to enjoy a comfortable stay!

I stayed one night over this past Thanksgiving weekend. The room was clean and nice and they gave us an extra hour to check out, but my rating has little to nothing to do with the accommodations. I accidentally left my favorite and not inexpensive, Tasso Elba pullover hanging in the closet. After remembering it about 4 hours after leaving, I called the hotel as I was still in the area. The girl at the front counter was kind enough to check the room (as it wasn't used) and the lost and found, but nothing was turned in. Unfortunately and as someone cleaned the room and another did a quality control check, I cannot give a positive rating to this location as the staff couldn't seem to do the right thing and what should have been done.

They now charge for breakfast that they used to give for free. Hotel needs updates and theres multiple spots on the 2nd and 3rd floors in the hallway that feel as if the floor is about to cave through. Between myself and my employees we've stayed here over 100 times in the past year and now will never stay again. Theres many newer and nicer hotels in the area that dont try and nickel and dime you with a "premium" breakfast. I'm sure Hyatt has built the model out that this will make them more money but I dont think they took into account how many new hotels there are in the area that give everything they are now charging for to the customer for free. Look elsewhere if youre looking to stay in the area.