2/10 Poor
Nov 26, 2024
We booked this hotel because it had a hot tub. When we got here we asked about the hot tub and was told where it was. We went to our room changed into our bathing suits and went to the hot tub. It was cold and not working. We asked about it and was told it was turned off and the pool guy was coming to turn it back on as he was the only one who could do it. It was still not on before we went to bed. In the morning we checked with the front desk and was told it wasn’t fixed yet. When asked if it would be fixed before check out we were told that he didn’t know the pool guys schedule.
Beth
Beth, 1-night trip
Verified Hotels.com guest review