Bacolet Beach Club

Do not be fooled by the "pretty pix" and great reviews. I found this place to be the worst. The room (68) had so many issues, which I reported to the front desk and nothing was done to address any of them. The toilet would make a loud booming sound after running for some time after flushing. The shower walls looked as though they had never been cleaned. Also, a crack between the door and wall allowed water to soak the floor. I had to request a fitted sheet for the bed as when I arrived, a flat sheet was hanging on the bed as the bottom sheet. The hotel has no wash cloths and even getting a hand towel was like pulling teeth! The restaurant has an extensive lobster menu, but the chef seems to think that lobster and any other seafood has to be cooked for ever. My first and only lobster dish was simply chewy--lobster should NOT be chewy! Tried a couple of other seafood dishes and the result was the same. The staff is generally very nice with some exceptions. I was also amazed that I had to pay for water and ice, as a paying guest. If you stay here remember, it is your only food choice for quite a distance. I will never book this place again, no problem. As I have stayed in hotels around the world, this was by far one of the worst. I found it to be worse that the Runway Hotel in Trinidad. Actually, I was expecting Runway to be far worse than Bacolet, it was the reverse. The food was even better at Runway! BTW, this is not my first time at the rodeo.

The sea view from the hotel, it was amazing. That is what I love

Needs to get renovated. Very old and vintage rooms.

Did not like (1) 2 hours wait for the room the first day (2)Water mark moist pictures in the room (3) shower leaking- the workmen spent 3 hours the day after checking in to fix it (4)the balcony for the ground floor room was not private - all hotel guest passed though that balcony to exit that building (5)no blankets in the rooms- none were available we had to get extra sheets (6) 3 televisions, but no cable on them, one firestick had to move between all televisions (7) one air condition remote for all 3 units Good - 2 complimentary bottles of wine and a fruit platter was given for initial 2 hour wait

It’s honestly was nothing as advertised. But the two pools are good and beach was breathtaking.

low level of customer- focus of some front-desk staff

Review #1- Best rates for this Resort were found in Expedia, thank you Expedia. Review#2- Bacolet Beach Club is a gem in Tobago. It has expanded over its lifetime, and each building represents the best in class of its period. The fantastic decor and interesting finds on the property are never ending. The pool views and private beach are breath taking. The in house restaurant served us three fantastic meals and unique Caribbean cocktails every day. The staff was very pleasant and addressed every inquiry promptly. Centrally located on the southern coast and short distance to the islands attractions,

There were many issues which I was really disappointed about. 1. Room being assigned at check in was incorrect and was addressed by getting a room upgrade. Staff was helpful in having this 2. The key to the room was not working as the program was down had to enter room by getting staff each time. staff helpful 3. TV in upgraded room not working. staff helpful to change TV then realized the plug was not working in any of the outlets 4. Kettle not working as there were ants all over 5. Hot water on last night and morning not working 6. No blankets in rooms just a thin sheet. Staff helpful to provide additional sheets which were also thin and dirty 7. 1st morning of breakfast found hair in food which staff were very helpful and provided an omelet Staff very helpful but too many issues for a 1st time stay at this hotel

I think a change of Chef would be a plus for your establishment nothing else needs upgrading its secure safe comfortable and i would recommend here to anyone local or foreign

The pools 24-7 availability and beach proximity / privacy were a plus. The room needs upgrade - dirty / broken floor tiles; porch not clean and bath towels should be changed daily without having to ask / no hand towel provided until asked. Room key was not working upon our arrival / had to be re-programmed the following day. Cr card was charged full amt even though 20% down pmt was charged up front by booking.com. breakfast options vey limited / nothing local provided. Overall, very disappointing