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HOTEL PUERTA CHICHEN

3.0 star property
Pisté hotel with spa and outdoor pool

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your current months are February, 2025 and March, 2025.
February 2025
March 2025

Photo gallery for HOTEL PUERTA CHICHEN

Exterior
Restaurant
Ecotours
Couples treatment rooms, massages
Standard Room, Garden View | Premium bedding, laptop workspace, soundproofing, iron/ironing board

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Spa
  • Parking available
  • 24/7 front desk
  • Bar
  • Non-smoking
Main amenities
  • Daily housekeeping
  • Restaurant and bar/lounge
  • Full-service spa
  • Outdoor pool
  • Breakfast available
  • Steam room
  • 24-hour front desk
  • Coffee/tea in a common area
  • Air conditioning
  • Garden
  • Snack bar/deli
  • Meeting room
Feel at home
  • Television
  • Garden
  • Daily housekeeping
  • Premium bedding
  • Free parking nearby
  • Outdoor swimming pools
The price is $85
includes taxes & fees
$70 per night
Jan 27 - Jan 28

Room options

View all photos for Standard Room, City View

Standard Room, City View | Premium bedding, laptop workspace, soundproofing, iron/ironing board

Standard Room, City View

Highlights

Soundproofed
Air conditioning
Flat-screen TV
Premium bedding
Ceiling fan
Private bathroom
Daily housekeeping
Iron/ironing board
  • 344 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room, Garden View

Standard Room, Garden View | Premium bedding, laptop workspace, soundproofing, iron/ironing board

Standard Room, Garden View

Highlights

Soundproofed
Air conditioning
Flat-screen TV
Premium bedding
Ceiling fan
Private bathroom
Daily housekeeping
Iron/ironing board
  • Sleeps 4
  • 2 Double Beds

Similar properties

Lobby

Hotel Chichen Itza

Pool
Free breakfast
Free parking
Free WiFi
8.6 out of 10, Excellent, 726 reviews
The price is $120
includes taxes & fees
$99 per night
Feb 1 - Feb 2
Hotel Chichen Itza
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About the neighborhood

Map
Calle 15 A Km 117 No. 30 X 20, Tinum, Yucatan, 97757

What's nearby

  • Pre-Hispanic City of Chichen-Itza - 17 min walk
  • Court of the Thousand Columns - 2 min drive
  • Cenote Sagrado - 4 min drive
  • Pyramid of Kukulkan - 4 min drive
  • Cenote Ik kil - 6 min drive

Getting around

  • Mérida International Airport (MID) - 99 min drive

Restaurants

  • ‪Restaurant Sac-Beh - ‬20 min walk
  • ‪Oxtun - ‬2 min drive
  • ‪Pueblo Maya - ‬1 min walk
  • ‪Starbucks - ‬2 min drive
  • ‪Las Mestizas - ‬4 min walk

About this property

HOTEL PUERTA CHICHEN

HOTEL PUERTA CHICHEN is a great choice for a stay in Pisté. Guests can be pampered with massages at the spa and grab a bite to eat at the restaurant. An outdoor pool, a bar/lounge, and a steam room are other highlights. Fellow travelers say great things about the helpful staff.

Languages

English, French, Spanish

At a glance

DONE

Hotel size

    • 48 rooms
DONE

Arriving/Leaving

    • Check-in start time: 3:00 PM; Check-in end time: anytime
    • Contactless check-in available
    • Minimum check-in age: 18
    • Check-out time is noon
    • Contactless check-out available
DONE

Special check-in instructions

    • Front desk staff will greet guests on arrival at the property
DONE

Required at check-in

    • Credit card, debit card, or cash deposit required for incidental charges
    • Government-issued photo ID may be required
    • Minimum check-in age is 18
DONE

Pets

    • No pets or service animals allowed
WIFI

Internet

    • Free WiFi in public areas
LOCAL_PARKING

Parking

    • Free offsite parking within 10 ft
DONE

Other information

    • Smoke-free property

Property amenities

Food and drink

  • Full breakfast (surcharge) each morning 7:00 AM–10:00 AM
  • Restaurant
  • Bar/lounge
  • Coffee/tea in a common area
  • Free daily reception
  • Snack bar/deli

What to do

  • Ecotours

Working away

  • Meeting room

Services

  • 24-hour front desk
  • Tour/ticket assistance
  • Luggage storage
  • Pool loungers

Facilities

  • Garden
  • An outdoor pool
  • Full-service spa
  • Steam room
  • Banquet hall

Accessibility

  • Well-lit path to entrance

Room amenities

Be entertained

  • 39-inch flat-screen TV
  • Cable TV channels

Home comfort

  • Air conditioning
  • Ceiling fan
  • Iron/ironing board

Sleep well

  • Soundproofed rooms
  • Premium bedding
  • Travel crib

Freshen up

  • Shower only
  • Soap and shampoo
  • Towels
  • Toilet paper

Stay connected

  • Laptop-friendly workspace

More

  • Daily housekeeping

Special features

Spa

The onsite spa has couples treatment room(s). Services include massages.

Fees & policies

Optional extras

  • Full breakfast is offered for an extra charge of approximately MXN 10 for adults and MXN 10 for children

Pool, spa, & gym (if applicable)

  • Pool access available from 8:00 AM to 10:00 PM
  • Reservations are required for massage services and can be made by contacting the property before arrival at the number on the booking confirmation

Policies

This property does not have elevators.
Guests can rest easy knowing there's a fire extinguisher and a first aid kit on site.
This property accepts credit cards, debit cards and cash.
Cashless transactions are available.

Also known as

HOTEL PUERTA CHICHEN Hotel
HOTEL PUERTA CHICHEN Tinum
HOTEL PUERTA CHICHEN Hotel Tinum

Frequently asked questions

Does HOTEL PUERTA CHICHEN offer free cancellation for a full refund?
Yes, HOTEL PUERTA CHICHEN does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
Is there a pool at HOTEL PUERTA CHICHEN?
Yes, there's an outdoor pool. Guests have pool access from 8:00 AM to 10:00 PM.
Are pets allowed at HOTEL PUERTA CHICHEN?
Sorry, pets and service animals aren't allowed.
Is parking offered on site at HOTEL PUERTA CHICHEN?
No, unfortunately, but there's free parking nearby.
What are the check-in and check-out times at HOTEL PUERTA CHICHEN?
Check-in start time: 3:00 PM; Check-in end time: anytime. Check-out time is noon. Contactless check-in and check-out are available.
What is there to do at HOTEL PUERTA CHICHEN and nearby?
Onsite recreation at HOTEL PUERTA CHICHEN includes ecotours. Indulge in a treatment at the spa and enjoy a swim in the outdoor pool. HOTEL PUERTA CHICHEN also has a steam room and spa services, as well as a garden.
Are there restaurants at or near HOTEL PUERTA CHICHEN?
Yes, there's an onsite restaurant.
What's the area around HOTEL PUERTA CHICHEN like?
HOTEL PUERTA CHICHEN is a short 17-minute walk from Pre-Hispanic City of Chichen-Itza and 11 minutes' walk from Ball Courts.

Reviews

8.8

Excellent

9.2/10

Cleanliness

9.2/10

Staff & service

8.4/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Exceptional

The best Hotel
The buffet restaurant service was very clean, the variety of Yucatecan food was excellent. The room was clean and ventilated and they always provided the information correctly.
David, 2-night family trip
Verified Hotels.com guest review

8/10 Very Good

Great place to stop for one night before heading early in the morning to Chichen Itzá.
Monica, 1-night family trip
Verified Expedia guest review

10/10 Exceptional

Maximo, 1-night trip
Verified Expedia guest review

6/10 Good

For one night it was okay
We just needed one night and it was an okay place to stay but the pictures looked better than what it looked like in person. We only had two bottles of water in the room but there were four of us and when in Mexico you must drink from bottled water (or filtered water). When I asked for two more they said they only provided two… when my husband asked, they told him we only indicated two people on the reservation (I put all four of us … plus my kids ages on the reservation). Oh well. My husband went hunting for a gas station and found one … the bathroom was very small and when my husband went to close the door he twisted his ankle on the hard to see lip in shower. All and all it was an okay place to stay but expensive for what you get.
Anna, 1-night family trip
Verified Hotels.com guest review

10/10 Exceptional

The staff was very friendly. We booked a guide to Chichen Itza which was excellent. Breakfast at the hotel was not included in the price but was excellent. My children enjoyed the pool.
Esther, 1-night family trip
Verified Hotels.com guest review

10/10 Exceptional

El hotel está hermoso! Las habitaciones limpias y muy cómodas y el staff bastante amable! La alberca de súper buen tamaño se puede nadar muy agusto. Y la comida del restaurante muy rica! Lo recomiendo ampliamente
Elizabeth Guadalupe Renteria, 1-night family trip
Verified Expedia guest review

4/10 Fair

What was advertised was not reality. There was absolutely NO WiFi access in our room. You had to go to the lobby or the dinning hall (and pay for food) if you wanted access. This frustrated us mostly because we generally do our planning for the next day the night before. We also had a phone plan but the signal was too weak to do anything in the room. The people working in the dining hall could not ever decide when dinner was served, what would be served or how much it cost. I asked 4 different employees and got 4 different answers. The food was good, but expensive. There is nothing to do in the city at all except go to chichen itza. We walked around the whole city to get the lay of the land and there was just nothing. The front desk lady was nice but spoke ONLY Spanish. Thankfully I know some Spanish, so I was able to get by, but I was floored that she legitimately didn’t know a single English word working at the front desk of a hotel. I recognize I am in Mexico so I don’t ever expect people to speak English everywhere at all—but in hospitality, it’s generally expected to at least have broken English or a few choice words known as it’s the universal travel language… and it’s a hotel. I am thankful we just spent 1 night there.
Rachel, 1-night romance trip
Verified Expedia guest review

10/10 Exceptional

Beautiful huge pool in a beautiful huge garden. 20 minutes walk to Chichen Itza. Staff were great, room spacious and comfortable. WiFi only in lobby and restaurant, restaurant was buffet only but very good.
Andrew, 2-night trip
Verified Expedia guest review

8/10 Very Good

Nice place to stay within walking distance to Chichen Itza ruins. Decent restaurant. Clean pool. Quiet.
Martin, 3-night trip
Verified Hotels.com guest review

10/10 Exceptional

Stay here.
Perfect place. Good advise on going to Chichen itzá. Nice all around. Good food.
John p, 1-night family trip
Verified Hotels.com guest review

4/10 Fair

Wojciech, 1-night trip
Verified Expedia guest review

6/10 Good

Good location for one night to visit chichen itza
The hotel is like an American motel it's long and skinny and along side the main road. So any Room with a "city" view has a view of the highway the noise and only curtains. So you can't get any privicy without the curtains closed. Staff spoke little English. We were told buses run ever hour from 7:30 but no bus turned up at 7:30 so we waited till 8am and got a taxi. Taxis easy to get the reception will call for one for you. Rooms had good shower and water pressure. Beds were too soft for me so with the noise of the road little sleep was got. Pool was good and reasonable temperature. We ate at local places a few mins walk and the food was amazing. That said hotel food we saw looked nice. For one night it was okay
Kelly, 1-night family trip
Verified Hotels.com guest review

8/10 Very Good

Tristan, 1-night trip
Verified Hotels.com guest review

8/10 Very Good

Nice stay
We reserved two rooms. Too bad we were far apart. The rooms were nice and comfortable and the staff was friendly and helpful. Too bad the wifi did not work. They gave us two bottles of water in each room but there was no refilling station. There was no refrigerator nor microwave in the room so we could not get hot water. 500 meters away from downtown. A big restaurant on site. Very convenient.
Alice, 1-night family trip
Verified Hotels.com guest review

8/10 Very Good

Elvira, 1-night trip
Verified Expedia guest review

10/10 Exceptional

Devin, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

Eduardo, 1-night trip
Verified Expedia guest review

10/10 Exceptional

The room was very clean. The employees were very helpful and courteous.
Monalis, 1-night family trip
Verified Expedia guest review

10/10 Exceptional

We had really good night sleep at this hotel that got us ready for the pyramids the next day. Pretty good hotel it exceeded our expectations.
julian, 1-night romance trip
Verified Expedia guest review

10/10 Exceptional

Great hotel
We stayed here so we were close to Chichen Itza for an early morning tour. It was clean ,comfortable and the staff were great. We ate dinner and breakfast there and both meals were delicious. The pool and grounds were lovely. The wifi was only in the public areas. Would recommend if you are visiting Chichen Itza
Chloe, 1-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Yolanda, 2-night trip
Verified Orbitz guest review

10/10 Exceptional

Everything was great. Just don't flush toilet paper down the toilet. The translation makes it sound like it was for feminine hygiene products but it also means toilet paper. If you flush any paper down it will clog the toilets.
Michael, 1-night romance trip
Verified Expedia guest review

10/10 Exceptional

A convenient place to stay
Stayed here for 2 nights so we could visit Chichen Itza. The staff were very friendly and the room was comfortable. Super close to chichen Itza was perfect for visiting it in the morning and returning for the light show in the evening. Garden room was relatively quiet even though the hotel is right on the main road. Spent the afternoon relaxing in the pool. Bathroom was ok but in need of some maintenance (shower head needs clearing or replacing and sink is leaking). Food was fair. Dinner portions were big but not always that flavoursome. Breakfast was ok too.
Lowell, 2-night trip
Verified Hotels.com guest review

10/10 Exceptional

This is a great option if you intend to visit Chichen Itza or any other destination close to the hotel like: Valladolid, Ek-Balam, or Water Holes (Cenotes). The rooms are clean and the facilities are new and well-maintained. More important the clerks are really kind and the ladies and gentlemen attending the restaurant are really kind and responsive to your requirements. The food is good the same as the buffet. It has been recently refurbished so the facilities are new and comfortable. I would definitely come back to this hotel, thank you for your kind considerations.
Jorge, 2-night family trip
Verified Expedia guest review

10/10 Exceptional

Lovely little place to spend the night before spending the day in Chichen Itza
Hal, 1-night romance trip
Verified Expedia guest review