4/10 Fair
Feb 5, 2025
Not a good stay
Upon entering the room, I immediately noticed multiple cleanliness concerns. The curtains had visible stains, the couches were covered in dust, and there were crumbs in the chairs, suggesting a lack of thorough cleaning between guests. Additionally, I noticed stains on the lamps. While I understand that I booked a smoking room, the odor in this particular room was overwhelming and far worse than any other smoking room I have stayed in at similar hotels. This made my wonder whether the room had been adequately refreshed before my arrival. I expect a certain level of cleanliness and upkeep when staying at a hotel, and unfortunately, this experience did not meet even of the most basic expectations. I hope you will take this feedback seriously and address these issues so future guests do not encounter the same frustrations. *** I have attached pictures for reference, but I want to emphasize that these images only capture a portion of the issues I encountered. The overall condition of the room was much worse in person.
Jeremy
Jeremy, 1-night trip
Verified Hotels.com guest review