Hacienda Encantada Resort & Residences

La comida es mala, con pocas opciones, y el servicio es muy lento

Me presionaban para sus platicas de tiempo compartido. Y la habitación tardaron 4 horas en entregarla

Good food! Amazing service, staff was nice and always willing to help

Un lugar hermoso, personal muy amable, atento y servicial, las habitaciones muy limpias y amplias.

Food was okay. Servers at the bar and restaurants were great. Walls are very thin, you can hear everything. Beautiful view. BEWARE THE HOTEL WILL OVER CHARGE YOU AND NOT CALL YOU BACK. I was charged for the first night when booking, then paid the entire stay upon check in (including the first night). When I arrived home the next day and noticed on my credit card bill and receipts, I called 7 times and emailed the hotel with no luck. What happened to the hospitality? Oh they have my money so now they're ignoring me. The hotel is about minutes to downtown. They offer a $5 shuttle to the sister resort in town. Otherwise it's a $25 taxi fee. They do have Uber, but uber cannot pick up at the hotel, only drop off.

This was an amazing place. Great food choices. Amazing sunsets. Not a lot of choice to swim in the beach. But some great pool options.

The hotel and facilities with the amazing view was incredible and relaxing

Unwilling to upgrade our package at rates advertised online. They tried to offer a rate higher then advertised as we were at property already. We were forced to change resorts. Went to pueblo bonito sunset which was amazing! Higly recommended for friendly staff and service and great views! Also the property did not upgrade even thought it was advertised as a gold member.

My room wasn't ready upon arrival had to wait while they scrambled to get one available for about an hour. This was at 8pm mind you. Then they told me they were getting me an upgrade because of the inconvenience and that was not the case. I got a two bed (instead of a king like I requested) with a garden view. They have some great staff members on the team in various departments but they should be better prepared for guests. The door stop was basically falling off the door I had to lift it or hold it in place every time I wanted to open the door. The toilet paper holder was also falling off the wall looked as is this had taken place several times prior but nothing had been done to secure it again.

This property is amazing. Beautiful accommodations, and breathtaking views. They are going the extra mile to keep guests safe too. They wipe down luggage on arrival, have sanitizer everywhere. All utensils in restaurants are sanitized, then sealed in plastic. Pool towels are the same. It is an open air resort, lobby and all onsite restaurants offer outside seating along with the spectacular views. It is a sprawling resort, so no problem social distancing here. But what makes Hacienda Encantada special are the staff. Everyone is so accommodating and goes out of their way to make guests feel welcome. Shout out to Mauricio, Edgar, Giovanni for their help at check in. Special thanks to Josue, butler magnificent, and to Blanca Z our maid for all of their care during our stay.