Hotel Zi Teresa, Sorrento

Excelente instalaciones. El balcón con vista al mar y la terraza ofrecen un paisaje muy espcial. Muy bien ubicado. Muy buena atención. Desayuno acorde a lo esperado

El servicio es malisimo!! Los encargados te atendian de mala gana. Tuve un problema de salud y nadie quiso ayudarme a exepción de un chico del testaurante , que lo hizo x solidarió, no porque era su trabajo. Italia es pesima en el servicio. No volvería.

The hotel has a good pool, and the restaurant and pool staff were very nice. But the recepcion staff wasn’t very welcoming. Also the room was very small, the bed very bad the hotel it’s so noisy, you can hear everything the people talk in the street even with the windows closed. Just to say thanks to the guy in the pool that was very professional and kindly.

The hotel was clean and the room was spacious. The air conditioning/heating worked. We were in a disabled room (we're not disabled) which was noisy as it was near reception, directly above the restaurant, and next to the plumbing system, however, we only booked a few days before so perhaps choice was limited. Price was reasonable compared to similar hotels. There was a good selection for breakfast. Dinner is available for 20 euro per person but we decided to go out each night instead. The best feature of the hotel is the rooftop terrace, with gorgeous views over the Bay of Naples. The service was generally excellent, except for a weird conversation after we had checked out about us eating peanuts from the mini-bar, which we hadn't done. The hotel location is convenient for the station and town centre (10 min walk), and it feels safe. It would be nice to have tea and coffee in the room, but this doesn't seem to be standard in Italy. We didn't use the pool facilities. We would happily stay here again, although I would say it's like a very good 3 star hotel rather than a 4 star experience.