I liked the self check-in, was quick and easy to use and I received a door key in no time. Room was compact, but had a great view of a beautiful Lucerne square. It was a double room, but would have been crowded with two people. I was on my own and only stayed one night, so it was just what I was looking for. No reception so no way to leave your luggage upon checkout. Luckily you can leave luggage at the train station, which is a short walk away. Can't beat the location, right in the middle of everything and only one block from the lake!