4/10 Fair
Jul 10, 2024
Website A la carte restaurants not open.
We arrived to find none of the A La carte restaurants were open although advertised as open on the website.
We were told on arrival we should have called in advance.
We eat in The Level restaurant which was self service on the first day. The food was not what we had expected from a 5 star resort. You also had to like cats who seem to be encouraged to mingle with guests while eating.
We spent most of the next day trying to arrange for an alternative venue to eat so didn’t make the best use of the facilities.
We were both totally underwhelmed by the whole experience. On checking out the bill was incorrect and had it amended. Then to find an hour after we left that further charge had been added.
We recorded a detailed complaint to Jose in the customer experience team and have been waiting a response.
I had held off posting a response in the hope the Hotel would have at least contacted my wife and I with an apology.
We played on the adjoining golf course which was great although when we arrived there wasn’t any food being served until 11am.
David
David, 2-night trip
Verified Hotels.com guest review
