4/10 Regular
6 de mayo de 2025
Unsatisfied guest
We booked last minute due to flying into Fredericton instead of Moncton. When arriving at the hotel we were told to walk down the hall and take the stair to the 4th floor. When I seen the elevator sign and asked why we couldn’t take the elevator, they told me they were not in service. So we had to walk up 4 flight of stairs with our luggage. My parent are almost 80yrs old and my father has a hard time with stairs. After asking if we can change rooms to another floor I was told unfortunately all rooms were pre assigned and they have no rooms they can change it to. So I lugged all of our luggage by myself ( was not offered any assitance) up to the 4th floor. I was not happy. If I wasn’t there my parents could not have done it themselves. They should have anlternative plan when the elevator is out of order. We found out just before checking out that it has been out of order for several weeks. I find this unacceptable. It was never mentioned on this website that elevators was not an option. The next day to check out I lugged the luggage back down. This lack of communication between a 3rd party and the hotel should be relooked at.
Rose
Rose, se hospedó 1 noche con familiares
Opinión verificada de un huésped de Hotels.com
