10/10 Exceptional
Nov 25, 2024
Gluten free uncertainty but all else up to standar
I emailed way in advance to clarify the parking situation as we were driving up from Wellington and dietary requirements. Both attempts were unsuccessful for a straight answer and even on the day had to ask staff to explain how the parking worked. Also never got a straight answer about the food. I was told someone would ring me in my room and that didn't happen. I went down for breakfast and was just told there's a gluten free section, didn't anyone know rust. Pleased to see there was a gluten free toaster. I wanted to know if any of the other food like the eggs, bacon, fruit, yoghurt was gluten free, no answer. No one likes gluten free dry wheat biscuits, muesli and plain toast as their only options. On the second day there were oats in the gluten free muesli. Loved the fresh orange juice machine and my partner enjoyed the other offerings. The room was comfortable essentially the bed, I've stayed with ibis around the world and can always expect that same standard. Having to ask about gluten free options is normal but to ask over the phone 2 times before arriving and via email and with no clear answer is disappointing.
Francine
Francine, 3-night trip
Verified Hotels.com guest review