Can be confusing if you didn't know they place amenities in the drawer at bathroom. At first, I didn't know they were in the drawer, so I called housekeeping about the issue. They respond immediately and one of the housekeeper came to our room in less than 3-5 minutes. The deluxe room has some wear and tear, but overall, room in pretty good condition. We got to the hotel at 10:30AM and room is not ready, so we dropped our belongings with the concierge and walked to sightseeing places. By 2-2:30 PM, room is ready. Location is very convenient. Hotel offers free shuttle bus to and from ferry port, bus stops nearby and within walking distance to many sightseeing places. There is a free shuttle bus to the City of Dream that is very close to the hotel. The free breakfast buffet offers lots of selection. Will stay again the next time I come to Macau.