Hilton Sanya Yalong Bay Resort & Spa

5.0 star property
Luxury resort with free water park, connected to a shopping center, near Yalong Bay Tropical Paradise Forest Park

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Hilton Sanya Yalong Bay Resort & Spa

Exterior
Exterior
Twin Deluxe Room | Egyptian cotton sheets, premium bedding, down comforters
Exterior
3 restaurants, breakfast, lunch, dinner served; Chinese cuisine

Reviews

8.4 out of 10

Very good

Popular amenities

  • Electric vehicle charging point
  • Bar
  • Connecting rooms available
  • Non-smoking
  • Pool
  • Airport transfer
Main amenities
  • Housekeeping (on request)
  • Marina
  • On the beach
  • 3 restaurants and bar/lounge
  • 8 outdoor pools
  • Free water park
  • Breakfast available
  • Free shopping center shuttle
  • Health club
  • Outdoor tennis court
  • Sauna
  • Steam room
Feel at home
  • Free cribs/infant beds
  • Babysitting (surcharge)
  • Children's pool
  • Playground on site
  • Refrigerator
  • Connecting/adjoining rooms available
The price is $102
includes taxes & fees
$96 per night
Dec 3 - Dec 4

Room options

Available filters for rooms
Showing 19 of 19 rooms

Twin Beach Front Room

Highlights

Furnished balcony or patio
Yard
Separate dining area
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
  • 624 sq ft
  • Beach view
  • Sleeps 3
  • 2 Twin Beds

King Deluxe Ocean View Room

Highlights

Furnished balcony or patio
Yard
Separate dining area
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
  • 624 sq ft
  • Ocean view
  • Sleeps 3
  • 1 King Bed

Twin Deluxe Ocean View Room

Highlights

Furnished balcony or patio
Yard
Separate dining area
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
  • 624 sq ft
  • Ocean view
  • Sleeps 3
  • 2 Twin Beds

King Beach Front Room

Highlights

Furnished balcony or patio
Yard
Separate dining area
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
  • 624 sq ft
  • Beach view
  • Sleeps 3
  • 1 King Bed

King Double Balcony Deluxe Ocean View Suite

Highlights

Furnished balcony or patio
Yard
Separate dining area
Separate sitting area
Soundproofed
Individually furnished
Individually decorated
Air conditioning
  • 1270 sq ft
  • Ocean view
  • Sleeps 3
  • 1 King Bed

Cartoon Theme Family Room

Highlights

Furnished balcony or patio
Yard
Separate dining area
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
  • 624 sq ft
  • Sleeps 3
  • 2 King Beds

Deluxe Family Suite

Highlights

Furnished balcony or patio
Yard
Separate dining area
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
  • 1270 sq ft
  • Sleeps 3
  • 1 King Bed

Twin Deluxe Scenic View Room

Highlights

Furnished balcony or patio
Yard
Separate dining area
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
  • 624 sq ft
  • Sleeps 3
  • 2 Twin Beds

Beach Front Suite

Highlights

Furnished balcony or patio
Yard
Separate dining area
Separate sitting area
Soundproofed
Individually furnished
Individually decorated
Air conditioning
  • 1335 sq ft
  • Ocean view
  • Sleeps 3
  • 1 King Bed

3 Bedroom Ocean View Pool Villa

Highlights

Furnished balcony or patio
Yard
Separate dining area
Separate sitting area
Soundproofed
Individually furnished
Individually decorated
Private indoor spa tub
  • 3800 sq ft
  • Beach view
  • Sleeps 9
  • 4 King Beds

King Deluxe Scenic View Room

Highlights

Furnished balcony or patio
Yard
Separate dining area
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
  • 624 sq ft
  • Sleeps 3
  • 1 King Bed

3 Bedroom Ocean View Presidential Suite

Highlights

Furnished balcony or patio
Yard
Separate dining area
Separate sitting area
Soundproofed
Individually furnished
Individually decorated
Air conditioning
  • 5253 sq ft
  • Ocean view
  • Sleeps 9
  • 4 King Beds

2 Bedroom Ocean View Pool Villa

Highlights

Furnished balcony or patio
Yard
Separate dining area
Separate sitting area
Soundproofed
Individually furnished
Individually decorated
Air conditioning
  • 2530 sq ft
  • Partial ocean view
  • Sleeps 6
  • 3 King Beds

Twin Pool Connected Garden Room

Highlights

Furnished balcony or patio
Yard
Separate dining area
Soundproofed
Individually furnished
Individually decorated
Private pool
Air conditioning
  • 624 sq ft
  • Lagoon view
  • Sleeps 3
  • 2 Twin Beds

King Pool Connected Garden Room

Highlights

Furnished balcony or patio
Yard
Separate dining area
Soundproofed
Individually furnished
Individually decorated
Private pool
Air conditioning
  • 624 sq ft
  • Lagoon view
  • Sleeps 3
  • 1 King Bed

King Premium Ocean View Room

Highlights

Furnished balcony or patio
Yard
Separate dining area
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
  • 624 sq ft
  • Ocean view
  • Sleeps 3
  • 1 King Bed

Twin Premium Ocean View Room

Highlights

Furnished balcony or patio
Yard
Separate dining area
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
  • 624 sq ft
  • Ocean view
  • Sleeps 3
  • 2 Twin Beds

Deluxe Room King Room

Highlights

Furnished balcony or patio
Yard
Separate dining area
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
  • 624 sq ft
  • Sleeps 4
  • 1 King Bed

Twin Deluxe Room

Highlights

Furnished balcony or patio
Yard
Separate dining area
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
  • 624 sq ft
  • Sleeps 3
  • 2 Twin Beds

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About the neighborhood

Map
Yalong Bay National Resort District, Sanya, Hainan, 572000

What's nearby

  • Yalong Bay - 6 min drive - 3.7 km
  • Yalong Bay Tropical Paradise Forest Park - 9 min drive - 6.4 km
  • Phoenix Island Sanya - 25 min drive - 25.5 km
  • Haitang Bay - 27 min drive - 28.5 km
  • Dadonghai Beach - 37 min drive - 23.0 km

Getting around

  • Sanya (SYX-Phoenix Intl.) - 44 min drive
  • Airport shuttle (surcharge)
  • Area shuttle (surcharge)
  • Free shopping center shuttle

Restaurants

  • ‪The Ritz-Carlton Sanya Yalong Bay - ‬2 min drive
  • ‪林姐香味海鲜 - ‬9 min drive
  • ‪Sofia - ‬4 min walk
  • ‪三亚亚龙湾瑞吉度假酒店 - ‬20 min walk
  • ‪Fresh8 - ‬2 min drive

About this property

Hilton Sanya Yalong Bay Resort & Spa

At Hilton Sanya Yalong Bay Resort & Spa, you can spend time at the beach enjoying beach umbrellas, volleyball, and sun loungers, plus you'll be within a 10-minute drive of Yalong Bay. Guests in the mood for pampering can indulge in body scrubs, and there's fun for everyone with the 8 outdoor pools and free water park. 丰园中餐厅, one of 3 restaurants, serves Chinese cuisine and is open for lunch and dinner. A marina, a poolside bar, and a health club are other highlights at this luxurious resort.

Languages

Chinese (Mandarin), English

At a glance

Hotel size

  • 492 units
  • Arranged over 45 floors

Arriving/Leaving

  • Check-in start time: 3:00 PM; Check-in end time: midnight
  • Express check-out available
  • Minimum check-in age: 18
  • Check-out time is noon
  • Contactless check-out available

Restrictions related to your trip

  • Check COVID-19 restrictions.

Special check-in instructions

  • Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival
  • This property doesn't offer after-hours check-in
  • To make arrangements for check-in please contact the property at least 48 hours before arrival using the information on the booking confirmation

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • Babysitting*
  • Supervised childcare*

Pets

  • Pets not allowed

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • Free onsite self parking
  • Onsite parking limited
  • Electric vehicle charging point on site

Transfers

  • Airport shuttle on request (available 24 hours)*

Offsite

  • Area shuttle within 45.00 km*
  • Free shopping center shuttle

Other information

  • Smoke-free property

Property amenities

Food and drink

  • Buffet breakfast (surcharge) each morning 7 AM–11 AM
  • 3 restaurants
  • Bar/lounge
  • Poolside bar
  • Swim-up bar
  • Coffee shop
  • Free daily reception
  • 24-hour room service
  • Snack bar/deli

Traveling with children

  • Free water park access
  • Children's pool
  • Playground
  • Supervised childcare (surcharge)
  • Grocery/convenience store

What to do

  • On the beach
  • Tennis
  • Fitness classes
  • Yoga classes
  • Beach volleyball
  • Kayaking
  • Pool table
  • Access to nearby health club
  • Bicycle rentals nearby
  • Hiking/biking trails nearby
  • Parasailing nearby
  • Scuba diving nearby

Working away

  • Business center
  • Meeting rooms
  • Conference center

Services

  • 24-hour front desk
  • Concierge services
  • On-site car rental
  • Dry cleaning/laundry services
  • Luggage storage
  • Wedding services
  • Porter/bellhop
  • Free pool cabanas
  • Beach sun loungers
  • Beach towels
  • Beach umbrellas
  • Pool loungers
  • Pool umbrellas

Facilities

  • 8 buildings/towers
  • Built in 2004
  • Garden
  • Picnic area
  • Terrace
  • 24-hour fitness center
  • 8 outdoor pools
  • Free water park
  • Marina
  • Spa tub
  • Outdoor tennis court
  • Sauna
  • Steam room
  • Waterslide
  • Reception hall
  • Traditional architecture

Accessibility

  • Braille/raised signage
  • Elevator
  • Wheelchair accessible
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible business center
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible lounge
  • Wheelchair-width doorways

Room amenities

Be entertained

  • 32-inch TV
  • Premium cable channels

Home comfort

  • Air conditioning
  • Minibar
  • Coffee/tea maker
  • Bathrobes and slippers
  • Iron/ironing board

Sleep well

  • Hypo-allergenic bedding
  • Pillow menu
  • Down comforter
  • Blackout drapes/curtains
  • Soundproofed rooms
  • Turndown service
  • Alarm clock
  • Premium bedding
  • Select Comfort mattress
  • Free crib/infant bed
  • Day bed
  • Rollaway/extra bed (surcharge)

What to enjoy

  • Furnished balcony/patio
  • Yard
  • Individually furnished and decorated
  • Separate dining area

Freshen up

  • Private bathroom
  • Deep soaking bathtub
  • Separate bathtub and shower
  • Rainfall showerhead
  • Designer toiletries
  • Hair dryer
  • Towels
  • Toothbrush and toothpaste

Stay connected

  • Desk
  • Free WiFi

Food and drink

  • Refrigerator
  • Free bottled water

More

  • Housekeeping (on request)
  • In-room safe (laptop compatible)
  • Connecting/adjoining rooms available

Special features

Dining

丰园中餐厅 - Overlooking the pool and garden, this restaurant specializes in Chinese cuisine and serves lunch and dinner.
咖啡厅 - Overlooking the pool and garden, this buffet restaurant specializes in Fusion cuisine and serves breakfast, lunch, and dinner. Guests can enjoy alfresco dining (weather permitting). Open daily.
冰源餐厅 - This beach seafood restaurant specializes in live/raw dishes and serves dinner only. Guests can enjoy alfresco dining (weather permitting). Open daily.

Fees & policies

Refundable deposits

  • Deposit: CNY 1000.00 per stay

Optional extras

  • Buffet breakfast is offered for an extra charge of approximately CNY 240 for adults and CNY 120 for children
  • Airport shuttle service is offered for an extra charge of CNY 518.00 per vehicle (one way)
  • Area shuttle service is offered for an extra charge

Renovations and closures

The following facilities will be closed during September:
  • One of the dining venues
  • Bar/Lounge

Children & extra beds

  • In-room babysitting is available for an extra charge
  • Supervised childcare is available for an extra charge
  • Rollaway beds are available for CNY 398 per night
  • Airport shuttle service for children up to age 18 costs CNY 518 (one-way)

Policies

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
Only registered guests are allowed in the guestrooms.
Guests can rest easy knowing there's a fire extinguisher, a security system, a first aid kit and window guards on site.
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
This property accepts credit cards, debit cards and cash.
This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton).

Also known as

Hilton Resort Sanya
Hilton Sanya
Hilton Sanya Resort
Resort Sanya
Sanya Hilton
Sanya Hilton Resort
Sanya Resort
Hilton Sanya Hotel Sanya
Hilton Sanya Yalong Bay Resort & Spa Hainan
Hilton Sanya Yalong Bay Resort
Hilton Sanya Yalong Bay
Hilton Sanya Resort And Spa
Hilton Yalong Bay Resort
Hilton Yalong Bay
Hilton Sanya Yalong Bay Resort & Spa Hainan
Sanya Hilton
Hilton Sanya Resort And Spa
Hilton Sanya Yalong Bay Resort Spa
Hilton Sanya Resort Spa
Hilton Sanya Yalong & Sanya
Hilton Sanya Yalong Bay Resort & Spa Sanya
Hilton Sanya Yalong Bay Resort & Spa Resort
Hilton Sanya Yalong Bay Resort & Spa Resort Sanya

Frequently asked questions

Does Hilton Sanya Yalong Bay Resort & Spa offer free cancellation for a full refund?
Yes, Hilton Sanya Yalong Bay Resort & Spa does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
Is there a pool at Hilton Sanya Yalong Bay Resort & Spa?
Yes, there are 8 outdoor pools and a children's pool.
Are pets allowed at Hilton Sanya Yalong Bay Resort & Spa?
Sorry, pets aren't allowed.
Is parking offered on site at Hilton Sanya Yalong Bay Resort & Spa?
Yes, there's free self parking. Parking spots may be limited. Electric vehicle charging is available.
Is airport shuttle service offered by Hilton Sanya Yalong Bay Resort & Spa?
Yes, an airport shuttle is available. The charge is CNY 518.00 per vehicle one way.
What are the check-in and check-out times at Hilton Sanya Yalong Bay Resort & Spa?
Check-in start time: 3:00 PM; Check-in end time: midnight. Check-out time is noon. Express check-out and contactless check-out are available.
What is there to do at Hilton Sanya Yalong Bay Resort & Spa and nearby?
Have fun with onsite activities like kayaking and volleyball, and practice your swing on the tennis courts. Additional recreation onsite includes fitness classes and yoga. Relax in the spa tub or enjoy the use of other amenities, which include 8 outdoor pools and a 24-hour fitness center. Hilton Sanya Yalong Bay Resort & Spa also has a sauna and a picnic area, as well as a garden and access to a nearby health club.
Are there restaurants at or near Hilton Sanya Yalong Bay Resort & Spa?
Yes, there are 3 onsite restaurants, featuring alfresco dining, Chinese cuisine, and garden views.
Does Hilton Sanya Yalong Bay Resort & Spa have rooms with private spa tubs?
Yes, each room has a deep soaking bathtub.
Does Hilton Sanya Yalong Bay Resort & Spa have any outdoor private spaces?
Yes, every room features a furnished balcony or patio and a yard.
What's the area around Hilton Sanya Yalong Bay Resort & Spa like?
Hilton Sanya Yalong Bay Resort & Spa is in Jiyang District. Popular attractions include Yalong Bay, which is 6 minutes away by car.

Reviews

8.4

Very Good

9.0/10

Cleanliness

8.6/10

Staff & service

8.6/10

Amenities

8.6/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

6/10 Good

JING, 5-night trip
Verified Expedia guest review

4/10 Fair

Room rates are way overpriced for what they offer. I’ve stayed in nicer hotels in Thailand where I received a welcome drink, fruit basket, stocked minibar and more for half the price. None of these things were offered. The food at all outlets is shocking! I wonder if the GM ever eats there? My room was not very clean. Upon entering the room the floor was still wet from cleaning. The swimming pools are nice and location is good near to the beach, but I would not stay here again.
3-night family trip
Verified Expedia guest review

8/10 Very Good

Comfortable stay
Check-in has slow and delayed, but they provided a late check-out which was very helpful. Breakfast was tasty, but incredibly busy and understaffed in the egg and noodle section. Overall the hotel pools and beach area were excellent. Very comfortable rooms and facilities.
7-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Hilton Yalong Bay …. Recommend
Despite some early booking issues Hilton really stepped up their game and I had a great stay. I would highly recommend the Hilton Yalong Bay. The GM, Arthur cares and really took care of me. Amazing hotel, good service and great pool. I will certainly be going back
David, 11-night family trip
Verified Hotels.com guest review

10/10 Exceptional

We'll be back
We'd come back. The hotel was clean, attractive, and in a good location on the beach and walking distance from outside restaurants and shopping. The room was comfortable and had a nice view of the grounds. I used the fitness centre and it was very good, but not excellent. The staff was great and the restaurant food outstanding, and not as expensive as we had feared it would be. We live in Shenzhen and are Chinese speakers, which helped. Most staff seem to not have good English skills, which is to be expected in Hainan.
Carlton, 2-night family trip
Verified Hotels.com guest review

10/10 Exceptional

a wonderful experience. given the impact of covid-19, Hainan island is now a heaven for people who love vaction on the beach. great hotel.
3-night family trip
Verified Hotels.com guest review

8/10 Very Good

Nice Resort!
A nice and well-maintained resort. The staff are super friendly and well-trained with a high level of English proficiency. The resort lacks a bit in dining options as most restaurants close the whole day despite signs stating otherwise. The dinner buffet in the "Big Kitchen" is insanely overpriced even by resort standards. Rooms are very clean and nicely decorated. Pools are very nice and clean but there is a shortage of sun beds and umbrellas during busy time. Most of the pools close before the sun even goes down (7pm) which is pretty disappointing as it forces all guests into just one pool in the evening. Spa services are top-notch and priced as such.
Daniel, 4-night trip
Verified Hotels.com guest review

6/10 Good

Not luxury --don't be fooled.
This is just not up to par with international Hilton property standards. Don't bee fooled by the five stars --this is NOT luxury. However, it is an alright accommodation for the money.
Hiram, 2-night trip with friends
Verified Hotels.com guest review

8/10 Very Good

The location is good right next to the beach. Staff are friendly. Room is clean.
CindyPau, 3-night family trip
Verified Expedia guest review

10/10 Exceptional

Pleasant stay
The hotel staff are friendly and very accommodative
5-night family trip
Verified Hotels.com guest review

10/10 Exceptional

I really have nothing but good things to say about this hotel- everything was wonderful and relaxing. The staff were very helpful and polite and accommodating. I definitely recommend springing for the breakfast buffet included, as the Hilton is a fair distance from any other eating options I think. There are several restaurants inside the hotel to choose from for dinner, as well as an outdoor giant evening buffet (for $40 US I believe?) Well worth it if you love seafood. The Chinese fine dining restaurant is a must see if you are a foodie- they have several Chinese delicacies including Bird's Nest Soup, Hashima dessert (frog ovaries with plum soup), and local crab and seafood. They also have Western options, including NZ lamb, wasabi prawns, steaks. The breakfast buffet was huge, and provided many, many Western and Eastern options. It was akin to Golden Corral in its range of cold and hot food options, cannot recommend highly enough. Big Shoutout to Safai Paudei for being an excellent concierge! We definitely felt safe and pampered within the walls of the Hilton resort. The pools were many and gorgeous and well-maintained, the gardens are sprawling and arranged in a way that you feel in a tropical oasis, not in a hotel complex. If you get a room on the ground floor facing in, you can have a private lagoon pool right outside your sliding door that connects to the other pools. The architects really had a lot of fun! I highly recommend this hotel!
6-night romance trip
Verified Expedia guest review

10/10 Exceptional

Large room, well appointed, great swimming pool and well maintained, staff was in most place friendly, however one part was disappointing, room service, 3 room service almost same order, 3 different presentations.
2-night family trip
Verified Expedia guest review

10/10 Exceptional

We really enjoyed our stay at Hilton Sanya Yalong Bay. The staff were attentive and helpful, we enjoyed the on-site restaurants, and the proximity to the beach was convenient.
Alan, 5-night family trip
Verified Expedia guest review

10/10 Exceptional

4-night trip
Verified Expedia guest review

6/10 Good

plain hotel
Built luxuriously, but not well designed for family vacation. Extensive pools look nice but not much places to enjoy with family. Gym is good but no good sign at a bit far location. Not much things to do, other than going to nearby shoppong mall by taxi.
1-night family trip
Verified Hotels.com guest review

10/10 Exceptional

amazing resort with friendly staff
amazing resort with friendly staff, close to local amenities
Joseph, 3-night family trip
Verified Hotels.com guest review

10/10 Exceptional

2-night trip
Verified Expedia guest review

6/10 Good

Hotel overall was ok but rather far from the city centre. Breakfast spread was good, plenty of options. what disappointed me most was the Staff at reception, rude and tactless.
B.Alexis, 3-night trip
Verified Expedia guest review

8/10 Very Good

Nice view. Great pool. Near to beach. Good food in hotel
TimTang, 4-night trip
Verified Expedia guest review

10/10 Exceptional

Huge room. Many pools. Close to the beach with soft sands. Good restaurant on site.
Jose, 4-night trip
Verified Expedia guest review

6/10 Good

Okay stay but Hilton should be better
Don’t feel Front desk staff are welcoming overall. Asked for some tissue refill by calling , Didn’t show up at all. While I m Doing checkin , two people got into a big fight due to queuing issue, which Affects our mood. Room deco and size is good , Beach is comfortable and with good chairs to relax . The person who showed us the room is helpful and friendly
Verified Hotels.com guest review

8/10 Very Good

Relax in paradise
Excellent location with excellent views. All you want to do most of the time is dip into your private pool or the infinite pool facing the ocean. So relax and relax, that you can have time to think or fly away your mind to nowhere.
2-night trip
Verified Expedia guest review

8/10 Very Good

beautiful landscaping and clean beach
Everything about this hotel is fabulous... accept the air conditioner. We were without air con for two nights. Moved hotel rooms twice and finally they invited the electrician to repair our air unit. However, that is my only complaint. The sights are luxurious, peaceful nature, beautiful beach and good food.
Emily, 6-night trip
Verified Expedia guest review

2/10 Poor

Horrible experience
Not too impressed about their low quality service, staff was not helpful at all , price was overrated. Not worth the money. Won't be back again. Stay away from this hotel, if you don't want to turn your vocation into a nightmare.
ryan, 2-night romance trip
Verified Hotels.com guest review

10/10 Exceptional

Very happy place
5-star hotel with Hawaii-like grounds (palm trees, endless pools, immaculate landscaping) and right on a very nice beach. But the thing that got me was everyone there, guest and staff, seemed very happy all the time. it was quite nice to be in a place like that. 100% recommend.
Bill, 3-night trip
Verified Expedia guest review