Castle Waikiki Grand Hotel

Do not book here. We paid big bucks for a room we thought we were getting only to find out we were staying in a crap hole. We ended up checking out and canceling our week stay with them and went elsewhere.

The staff was very friendly and customer-service oriented. We enjoyed our stay there. It’s close to the beach and zoo. Nice view of the ocean.

Amazing hosts who were very nice and helpful. They answered every question I had and I really enjoyed my stay.

Charged for extra cleaning fee where it never happened the cleaning.

I loved the view and the property's proximity to the beach and outdoor activities. The front-desk people were friendly and helpful. The bed was comfortable, and the room stayed cool with the air conditioner. Thank you! The room was a little weird, though, in not having a kitchen sink. Any time I needed to wash my hands or anything else, I had to use the bathroom sink. The TV didn't work well for watching shows, as it kept buffering, but the general WIFI worked well, so I could use my computer. Parking was EXTREMELY confusing. There are multiple parking spaces, for the different hotels on the block, and they are not clearly labeled. After parking in the wrong lot the first time (it was for the hotel next door), there were two possibilities for parking at Castle Waikiki. It was unclear which of the two I was supposed to park in. The first one looked really small and unlikely. The second one was actually labeled with the name of the hotel, so I thought that one was promising. It also had the garage door wide open for entry. When I tried to drive through it, the garage door was menacingly close to falling on the hood of my rental car. Luckily, I backed up just in time. It was pretty awkward to have to back up uphill, though. It turned out to be the other parking lot which goes uphill. Please communicate which parking lot to park in more clearly next time, perhaps even offer to stand next to the correct parking lot. Also, please have a 10-minute parking space out front. Thank you!

Don't book this Hotel. The maintenance people leave early in the afternoon. Nothing gets done after 2pm. the television signal in our room broke down and the maintenance guy had left. I asked the receptionist for the business center and he directed me to the hotel next door where I got insulted by the reception. In the evening another receptionist gave me wrong directions to the friday fireworks and we missed them. They kept running out to beach towels, for an hotel next to the beach. They charge a daily cleaning fee, but they don't clean the room. The Tours selling person at the hotel was also bad. He was playing Solitaire on his computer and was absolutely uninterested in giving us any information

The staff is friendly enough. They were accommodating as best as possible.

taking my sister for her birthday, paid for ocean view upgrade with two beds. got an email was getting free upgrade, condo with full kitchen'we tried to check in they acted like they could not find our room. was told to wait for manager . they had given my ocean view room away when they upgraded. owner of condo showed up so that room was unavailable.they put us in tiny little room, very cramped and view of wall out the window. next day moved us to another room, no lanai, no view, stove top burners did not work. rooms were dirty and rundown. no maid service, no broom to be found even in storage room to sweep up the sand.very disappointing.desk staff very nice but not organized. was told would receive some refund, checked with staff several times, told 5 to 7 business days. checked again the night before we left, they wanted to know why I waited so long to get this taken care of. would not stay here again

Great location, great staff. The room was very awkwardly arranged - two double beds instead of the requested queen. This limited the space and made storage a bit difficult.

The staff was excellent in helping me . The room was