Résidence Pierre & Vacances Cannes Verrerie

Beachfront residence with private beach, near Cannes Harbour

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Résidence Pierre & Vacances Cannes Verrerie

Exterior detail
Apartment 5 people - 1 bedroom - Sea view - Terrace or balcony | View from room
Balcony view
View from room
Front of property

Reviews

6.4 out of 10

Good

Popular amenities

  • Electric vehicle charging point
  • Bar
  • Pool
  • Pet friendly
  • Free parking
  • Non-smoking
Main amenities
  • On the beach
  • Restaurant and pool bar
  • Seasonal outdoor pool
  • Garden
  • Front-desk safe
  • Multilingual staff
  • Luggage storage
Feel at home
  • Cribs/infant beds (surcharge)
  • Kitchenette
  • Private bathroom
  • Separate dining area
  • Television
  • Garden
The price is $98
includes taxes & fees
$78 per night
Dec 10 - Dec 11

Room options

Available filters for rooms
Showing 12 of 12 rooms

Apartment 7 people - 1 bedroom + 1 sleeping alcove - Sea view -Terrace or balcony

Highlights

Balcony or patio
Separate dining area
Separate sitting area
Kitchenette
Refrigerator
Dining table
Dishwasher
Flat-screen TV
  • 323 sq ft
  • 1 bedroom
  • Sea view
  • Sleeps 7
  • 1 Twin Bunk Bed, 1 Double Bed, 1 Double Sofa Bed and 1 Twin Murphy Bed

Apartment 5 people - 1 bedroom - Terrace or balcony

Highlights

Balcony
Separate dining area
Separate sitting area
Kitchenette
Refrigerator
Dining table
Dishwasher
Flat-screen TV
  • 269 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Twin Sofa Beds and 1 Twin Trundle Bed

Apartment 4 people - 1 bedroom - Sea view - Air-conditioned - Terrace or balcony

Highlights

Balcony
Separate dining area
Separate sitting area
Air conditioning
Kitchenette
Refrigerator
Dining table
Dishwasher
  • 269 sq ft
  • 1 bedroom
  • Sea view
  • Sleeps 4
  • 2 Twin Trundle Beds

Studio 5 people - 1 sleeping alcove - Sea view -Terrace or balcony

Highlights

Balcony
Separate dining area
Kitchenette
Refrigerator
Dining table
Dishwasher
Flat-screen TV
Blackout drapes/curtains
  • 215 sq ft
  • Studio
  • Sea view
  • Sleeps 5
  • 2 Twin Sofa Beds, 1 Twin Trundle Bed and 1 Twin Bunk Bed

Apartment 5 people - 1 bedroom - Sea view - Terrace or balcony

Highlights

Balcony
Separate dining area
Separate sitting area
Kitchenette
Refrigerator
Dining table
Dishwasher
Flat-screen TV
  • 269 sq ft
  • 1 bedroom
  • Sea view
  • Sleeps 5
  • 1 Double Bed, 2 Twin Sofa Beds and 1 Twin Trundle Bed

Apartment 6 people - 1 bedroom + 1 sleeping alcove - Air-conditioned - Terrace or balcony

Highlights

Balcony
Separate dining area
Separate sitting area
Air conditioning
Kitchenette
Refrigerator
Dining table
Dishwasher
  • 269 sq ft
  • 1 bedroom
  • Sea view
  • Sleeps 6
  • 2 Twin Trundle Beds and 1 Twin Bunk Bed

Apartment 4 people - 1 bedroom - Air-conditioned - Terrace or balcony

Highlights

Balcony
Separate dining area
Separate sitting area
Air conditioning
Kitchenette
Refrigerator
Dining table
Dishwasher
  • 258 sq ft
  • 1 bedroom
  • Sea view
  • Sleeps 4
  • 1 Double Bed and 1 Twin Trundle Bed

Appartement 7 personnes - 1 chambre + 1 coin nuit - Terrasse ou balcon

Highlights

Furnished balcony or patio
Separate dining area
Separate sitting area
Kitchenette
Refrigerator
Dining table
Dishwasher
Flat-screen TV
  • 323 sq ft
  • 1 bedroom
  • Sleeps 7
  • 1 Twin Bunk Bed, 1 Double Bed, 2 Twin Sofa Beds and 1 Twin Trundle Bed

Studio 4 people - 1 sleeping alcove - Air-conditioned - Terrace or balcony - Sea view

Highlights

Balcony
Separate dining area
Separate sitting area
Air conditioning
Kitchenette
Refrigerator
Dining table
Dishwasher
  • 269 sq ft
  • Studio
  • Sea view
  • Sleeps 4
  • 1 Double Sofa Bed and 1 Twin Bunk Bed

Studio 4 people - 1 sleeping alcove - Air-conditioned -Terrace or balcony

Highlights

Balcony
Separate dining area
Separate sitting area
Air conditioning
Kitchenette
Refrigerator
Dining table
Dishwasher
  • 269 sq ft
  • Studio
  • Sea view
  • Sleeps 4
  • 1 Double Sofa Bed and 1 Twin Bunk Bed

Apartment 6 people - 1 bedroom + 1 sleeping alcove - Sea view - Air-conditioned - Terrace or balcon

Highlights

Balcony
Separate dining area
Separate sitting area
Air conditioning
Kitchenette
Refrigerator
Dining table
Dishwasher
  • 269 sq ft
  • 1 bedroom
  • Sea view
  • Sleeps 6
  • 2 Twin Trundle Beds and 1 Twin Bunk Bed

Studio 5 people - 1 sleeping alcove - Terrace or balcony

Highlights

Balcony
Separate dining area
Kitchenette
Refrigerator
Dining table
Dishwasher
Flat-screen TV
Blackout drapes/curtains
  • 215 sq ft
  • Studio
  • Sleeps 5
  • 1 Twin Bunk Bed, 2 Twin Sofa Beds and 1 Twin Trundle Bed

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About the neighborhood

Map
6 rue de la Verrerie, Cannes, Alpes-Maritimes, 6150

What's nearby

  • Midi Beach - 5 min walk - 0.5 km
  • Cannes Harbour - 4 min drive - 3.1 km
  • Rue d'Antibes - 5 min drive - 3.4 km
  • Promenade de la Croisette - 5 min drive - 3.6 km
  • Palace of Festivals and Conferences - 5 min drive - 3.7 km

Getting around

  • Cote d'Azur Airport (NCE) - 35 min drive
  • Le Bosquet Station - 7 min walk
  • Cannes-la-Bocca Station - 8 min walk
  • La Frayere Station - 23 min walk

Restaurants

  • ‪Boulangerie de l'olivier - ‬2 min walk
  • ‪Bocca Plage - ‬1 min walk
  • ‪Bistrot de la Verrerie - ‬1 min walk
  • ‪Le Papounet - ‬7 min walk
  • ‪Café du Commerce - ‬4 min walk

About this property

Entire place

You'll have the entire apartment to yourself and will only share it with other guests in your party.

Résidence Pierre & Vacances Cannes Verrerie

Résidence Pierre & Vacances Cannes Verrerie puts you just a 5-minute drive from Cannes Harbour and Promenade de la Croisette. After having fun at the seasonal outdoor pool, you can grab a bite to eat at the restaurant or unwind with a drink at the pool bar. Also, this residence is within a short drive of Palace of Festivals and Conferences.

Languages

English, French, German, Italian

At a glance

Arriving/Leaving

  • Check-in start time: 5:00 PM; Check-in end time: 7:00 PM
  • Early check-in subject to availability
  • Late check-in subject to availability
  • Minimum check-in age: 18
  • Check-out time is 10 AM
  • Contactless check-out available
  • Late check-out subject to availability

Restrictions related to your trip

  • Check COVID-19 restrictions.

Special check-in instructions

  • The front desk is open Monday - Sunday (9:00 AM - noon) and Thursday - Tuesday (4:00 PM - 7:00 PM)
  • Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival
  • To make arrangements for check-in please contact the property at least 72 hours before arrival using the information on the booking confirmation
  • If you are planning to arrive after 7:00 PM please contact the property in advance using the information on the booking confirmation
  • For more details, please contact the property using the information on the booking confirmation
  • Reception hours are 9 AM to noon and 2-7 PM Sunday-Friday and 8 AM to noon and 2-8 PM on Saturday. Guests should notify this property in advance of their anticipated arrival time.

Required at check-in

  • Credit card required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Pets

  • Pets allowed*
  • Service animals welcome
  • Restrictions apply*

Property amenities

Beach

  • On the beach

Pool/Spa

  • Seasonal outdoor pool
  • Umbrellas
  • Sun loungers

Internet

  • Free WiFi

Parking and transportation

  • Free covered self parking on site
  • Electric car charging station on site

Family friendly

  • Cribs (infant beds): EUR 13 per stay
  • Highchair

Kitchenette

  • Refrigerator
  • Stovetop
  • Microwave
  • Dishwasher
  • Coffee/tea maker
  • Cookware/dishes/utensils

Dining

  • 1 restaurant
  • 1 poolside bar
  • Dining table

Bedrooms

  • Bed sheets provided

Bathrooms

  • Bathtub or shower
  • Hair dryer (on request)
  • Towels provided

Living spaces

  • Dining room

Entertainment

  • Flat-screen TV
  • Games

Outdoor areas

  • Furnished balcony/patio
  • Garden

Pets

  • Service animals exempt from fees
  • Pet friendly
  • EUR 12 per pet per day

Suitability/Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair accessible (with limits)
  • Wheelchair-accessible registration desk
  • Smoke-free property

Services and conveniences

  • Multilingual staff
  • Luggage storage
  • Blackout drapes/curtains
  • Safe at front desk
  • Iron/ironing board (on request)
  • No housekeeping

Location highlights

  • Near the sea
  • Near the boardwalk/promenade
  • Near a train station
  • In the city center
  • In the entertainment district

Things to do

  • Theme parks nearby
  • Water skiing nearby
  • Boat tours nearby
  • Windsurfing nearby
  • Surfing/body boarding nearby
  • Kayaking nearby
  • Golf lessons nearby
  • Scooter/moped rentals nearby
  • Sailing nearby

Safety features

  • Carbon monoxide detector not reported (host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector)
  • Smoke detector installed (host has indicated there is a smoke detector on the property)

General

  • 250 rooms
  • 8 floors
  • 1 building

Fees & policies

Refundable deposits

  • Deposit: EUR 200 per stay

Mandatory fees

You'll be asked to pay the following charges by the property at check-in or check-out. Fees may include applicable taxes:
  • A tax is imposed by the city: EUR 5.36 per person, per night. This tax does not apply to children under 18 years of age.

Optional extras

  • Early check-in can be arranged for an extra charge (subject to availability)
  • Late check-out can be arranged for an extra charge (subject to availability)

Renovations and closures

The following facilities are closed seasonally each year. They will be closed from September 1 to June 30:
  • Swimming pool

Children & extra beds

  • Cribs/infant beds are available for EUR 13 per stay
  • Guests must contact this property in advance to reserve high chairs

Pets

  • Service animals exempt from fees
  • Pets are allowed for an extra charge of EUR 12 per pet, per day

Pool, spa, & gym (if applicable)

  • The seasonal pool is open from April to November

Policies

Host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector with you on the trip.
Host has indicated there is a smoke detector on the property.
This property accepts credit cards, debit cards and cash.
Cash transactions at this property cannot exceed EUR 1000, due to national regulations. For further details, please contact the property using information in the booking confirmation.
This property is professionally cleaned.
Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

Also known as

Résidence Pierre & Vacances Cannes Verrerie Cannes
Résidence Pierre & Vacances Verrerie
Résidence Pierre & Vacances Verrerie House
Résidence Pierre & Vacances Verrerie House Cannes Cannes
Résidence Pierre & Vacances Verrerie House
Résidence Pierre & Vacances Cannes Verrerie Cannes House
Résidence Pierre & Vacances Cannes Verrerie Cannes
Résidence Pierre & Vacances Verrerie
Residence Résidence Pierre & Vacances Cannes Verrerie- Cannes
Résidence Pierre & Vacances Cannes Verrerie- Cannes Cannes
Résidence Pierre Vacances Cannes Verrerie Cannes
Pierre & Vacances Verrerie
Résidence Pierre Vacances Cannes Verrerie Cannes
Résidence Pierre & Vacances Cannes Verrerie Cannes
Résidence Pierre & Vacances Cannes Verrerie Residence
Résidence Pierre & Vacances Cannes Verrerie Residence Cannes

Frequently asked questions

Does Résidence Pierre & Vacances Cannes Verrerie offer free cancellation for a full refund?
Yes, Résidence Pierre & Vacances Cannes Verrerie does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
Is there a pool at Résidence Pierre & Vacances Cannes Verrerie?
Yes, there's a seasonal outdoor pool.
Are pets allowed at Résidence Pierre & Vacances Cannes Verrerie?
Yes, pets are welcome. There's a charge of EUR 12 per pet, per day. Service animals are exempt from fees.
Is parking offered on site at Résidence Pierre & Vacances Cannes Verrerie?
Yes, there's free self parking. Electric vehicle charging is available.
What are the check-in and check-out times at Résidence Pierre & Vacances Cannes Verrerie?
Check-in start time: 5:00 PM; Check-in end time: 7:00 PM. There's a charge for early check-in (subject to availability). Check-out time is 10 AM. Late check-out is available for a charge (subject to availability). Contactless check-out is available.
What is there to do at Résidence Pierre & Vacances Cannes Verrerie and nearby?
Have fun with activities like cycling, boat tours, and hiking, and practice your swing at the nearby golf course. Enjoy amenities like a seasonal outdoor pool and a garden.
Are there restaurants at or near Résidence Pierre & Vacances Cannes Verrerie?
Yes, there's an onsite restaurant.
Does Résidence Pierre & Vacances Cannes Verrerie have a kitchen or kitchenette?
Yes, there is a kitchenette which also includes a stovetop, a refrigerator, and a dishwasher.
Does Résidence Pierre & Vacances Cannes Verrerie have any outdoor private spaces?
Yes, each unit features a furnished balcony or patio.
What's the area around Résidence Pierre & Vacances Cannes Verrerie like?
Résidence Pierre & Vacances Cannes Verrerie is located near Midi Beach in La Bocca, a short 7-minute walk from Le Bosquet Station and 16 minutes' walk from Bocca Beach.

Reviews

6.4

Good

6.6/10

Cleanliness

5.8/10

Staff & service

6.8/10

Amenities

5.8/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

8/10 Very Good

Brady, 8-night business trip
Verified Hotels.com guest review

8/10 Very Good

Debbie, 6-night trip
Verified Expedia guest review

2/10 Poor

Terrible overall, we did not stay. Left upon checking in. The front desk was helpful Very hard to find the reception upon arrival. Is a huge complex, shared with other hosts. It is more like residential buildings, looked very creepy and unsafe. Very outdated, old…. bad crowd everywhere, like street trash….the room was with no double queen or king beds…. old apartments We left right away
lorenc, 2-night trip
Verified Expedia guest review

2/10 Poor

Don’t stay here.
This property id nothing like as advertised. The location is terrible, the site is old and dirty, and the place felt borderline unsafe.
2-night business trip
Verified Hotels.com guest review

10/10 Exceptional

Jonathan, 12-night trip
Verified Hotels.com guest review

2/10 Poor

The only good thing was the pool. But no life gaurd and over crowded. The suite was incredibly dirty so many horrible things to say about this hotel. Management is digustingly rude by far the worse hotel i have ever stayed at. Reception closes for a part of the day everyday!!! So no one is there to deal with any issues. Staff is so rude, my goodness it was the worse experience!!! No lighting in the halls that are barred up its scary and teenagers hanging out in the halls until late did not feel safe at all! ***beware***
7-night family trip
Verified Expedia guest review

2/10 Poor

Didn't like anything , the rooms are tiny , there is no aircon, and the room which has a double bed in it, is no bigger than a cupboard it has a fan ,but the cord doesn't reach the power point, what a joke!!! The photos are nothing like whats advertised, the gardens have weeds everywhere and dead bushes , its a 2 star property should be named fawlty towers. there are better properties for the price.
MAZ, 3-night family trip
Verified Expedia guest review

2/10 Poor

Not my cup of tea.
The best thing about this place is their proximity to the beach. A quick walk gets you there. The hotel did not work for me. We arrived late and there was no reception. We had to wait for security guard to start working 45 mins later to get our room key. We tried calling the number left on the wall and they placed us on hold and never came back on. The room was fine. Lots of sleeping options. The beds were hard as a rock, no AC and a heat wave made the room very hot. Their was no ac in the room. Most uncomfortable sleep ever. I couldn’t wait to leave. We stayed 4 nights. They only gave us 4 sets of towels for the 4 of us. We asked for clean towns they said no Only one set per stay. We ran out of toilet paper and we asked for more and they said no. Only one role per stay. We had to purchase our own. There was not a convenience store on site and had to find grocery store to get some supplies. It was pretty far. The hotel is not located conveniently to shopping that we new of. The view from the room was nice. The pool life guard was nice, but the woman at the front desk was indifferent to us. It was not a preferred stay for us.
Paige, 3-night trip with friends
Verified Hotels.com guest review

8/10 Very Good

Pinic, 14-night family trip
Verified Hotels.com guest review

2/10 Poor

STAY. AWAY.
The rooms are so exaggerated from what appears online than actuality. Room smelled like smoke, dirty and after discovering there is NO AIR CONDITIONING for the largest unit I reserved (6/7 people/Sea View), I advised them I needed to leave before I even unpacked. They (the Manager who eventually I had to talk to over the phone since NONE of their staff spoke English) would NOT refund my money despite all of these reasons (not to mention I had a guest with me who had a serious health condition). And I paid for it all upfront. Unless they agree to change their position on a refund, I plan on complaining a whole lot (and not just to this hotel but with any other travel bureaus I can identify that promotes this property).
Shorty, 4-night trip
Verified Expedia guest review

2/10 Poor

Get way from here
At first we walked in felt like abandoned place,the staff is just there to handle the keys and helge list of extra charges. Reception is open couple hours in the morning and evening then if you need anything at all you will never see any staff on the place. Paid 5 nights just stayed 2.wast of money as I had to pay other hotel
Verified Hotels.com guest review

2/10 Poor

Ugly place, lying staff Avoid!!!!!
Just bad terribly bad our flat for 2 adults plus 2 toddlers was so small even for 3 days it was a struggle. The staff was supposed to be open at 9 am according to Expedia they didn’t show up until 3 pm. I confronted the staff and they lied saying it was indicated they would open at 3 pm and of course it wasn’t.
Stephane, 4-night trip
Verified Expedia guest review

2/10 Poor

What a dump!
We booked for 3 nights only stayed for 1 could not get out of there quick enough It's dirty dingy and just so run down - the pool area is good but that's all I can say - don't go there - read all the reviews
Angela, 3-night family trip
Verified Hotels.com guest review

4/10 Fair

nice location, very small rooms, no AC
nice location, very small room, no AC, the reception is not working all the time, just between some hours , i booked for 2 adults and 3 kids, they have a very small room and to sofa beds y a very small area, bath room also very small.
cobretimiami, 1-night trip
Verified Expedia guest review

6/10 Good

Convenient location
The hotel is ideally located to good train links and bus stops. Convenient eating places a few minutes away and sea as at your doorstep. Swimming pools at the hotel were great for families. the cafe by the pool was disappointing - staff was a bit rude because we wore our bathing costumes (although the cafe was right on the pool side!). Hotel Desperately needs upgrading. Rooms are a bit small and wifi isn't great.
Anita, 11-night trip
Verified Expedia guest review

2/10 Poor

I was utely shocked !!!!!
I was utely shocked when the receptionist showed me our room. First of all the hotel need a major fix up and freshener up. It look very unkept, rusty and old. The hotel looked sad. The reason I booked with Expedia is because you are a very well known and professional company but I was very very disappointed. When they showed us the room I was shocked and I actually thought that it was a joke. The room was on a basement with no air con and no view. It felt hot as an oven. The room was clostophobic, small with no air. But, It got worse .... .... the curtains had holes and the toilet was so rusty.... it was inhabitable. We then asked for a different room and we were charged another €70 euros We were disappointed to find out about nice boutique hotel closer to Canes that were charging €50 per room and with impeccable facilities ( WITH AIR CON) We were 3 staying in on this room and it was unbearable to say the least. It was horrible, horrible to say the least.... On top of that I had my friends frequently reminding me how awful was that hotel. I am so sad angry and very very disappointed to say the least. The temperature in south of France, was very hot and we were boiling on that room. All 4 of us could not breath, and sleep for 2 nights and we have arrived in the Uk all very unwell. I have stayed on Pierre Vacance .....BUT.....this one was special. I am angry, sad and frustrated to been sold a holiday from tell Looking forward to hear from you Flavia
2-night trip
Verified Expedia guest review

4/10 Fair

This room stated on the website that it could fit a family of 4/5 people, there was only 3 of us and we only just fitted. You had to close one door to open another it was that compact. The balcony screen was broken, which would have poised a problem if we had had a small child. The beds were the hard.
Verified Expedia guest review

6/10 Good

Needs lots of improvement...
Its was just ok, but not up to the standard. Needs lots of improvement at hotels cleaniness, decor, housekeeping etc
Verified Hotels.com guest review

6/10 Good

Not as bad as people make out.
The hotel is essentially a self catering apartment, extra bedding is provided as well as a brush so that any room maintenance can be done yourselves. The room also came with a well equipped kitchen including a dishwasher. The hotel is actually owned by a well known holiday company, I am not sure if I can name it on this site so I will call it middle parks in the hope people can guess. The stay is exactly the same as one of these resorts, basic but clean. It should also be noted that the hotel gardens and pool were very well kept, the pool was cleaned twice a day and we saw a team of gardeners constantly ensuring the landscaped gardens are kept in check. Unfortunately there isn't a great deal to do in Cannes-la-bocca, restaraunts are limited but there are some ok take-aways. The train station is a 10min walk which can get you into Cannes central in 3min or Nice in 40. Overall I wasn't disappointed and we had a great stay.
Verified Hotels.com guest review

8/10 Very Good

Verified Hotels.com guest review

8/10 Very Good

Great apartment across the street from the beach
Nice apartment with two pools. Kitchen was well appointed. Great one bedroom apartment .
Verified Expedia guest review

4/10 Fair

Not great.
Do not let the photos fool you...this place did not look anything like the nice photos. Very small, too many doors blocking the hallway, no wifi but you can pay for it...paid and had it work for about 10 minutes then it didn't work the rest of the trip. Doors were tough to close, had to slam them. Bring your own toilet paper as the room supplies one roll and if you ask for another they will say no. Will not stay here again and will not recommend to other travelers.
Verified Hotels.com guest review

8/10 Very Good

Family holiday
Good location, next to the beach. There is a train line beside the hotel but you tune it out after a while. Handy for travelling to Nice, Monaco etc. The pools are lovely. The staff are helpful. The rooms aren't cleaned, you have to clean them yourself. Nice restaurants around, but expensive. Would recommend going into Cannes- the local bus is €1.50 each- more choice there. Plenty of take aways nearby.Would definitely go back.
Verified Ebookers guest review

6/10 Good

hotel ok,close to beach,basic accomodation
Nice pool area , no shoes allowed even flip flops! No air con , had a nice stay but I imagine it would be busy and noisy July and August !
Verified Expedia guest review

6/10 Good

Nice stay ruined by the reception unefficiency
We stayed nine nights, upon arrival the apartment was clean and had a nice view on the sea and the swimming pool.The first 6 nights were fine, even though the resort is a bit noisy and you can hear the people living on the flat upstairs and the ones coming back to the flat. We had a leak from the ceiling in the bathroom that we reported straight away and we had been told that someone would come in the afternoon but when we came back at night there was no sign someone came. On the next day we went back to the reception and asked to move flat while they repaired the leak as it was leaking more heavily. They did not accepted our request saying someone would come straight away.... one hour later. As the reception has limited opening hours, when we came back at night, we just noticed that someone came to the flat. Later that night, we found ourselves without electricity, probably due to the leak, from 1am till the moment we checked out at 9am. The receptionist was sorry, but when asked for a refund for the last night said that as we paid on hotels.com there was nothing she could do. We then asked for the phone number of the customer service and have been told that we could try but they are very difficult to get in touch with, as if to discourage us to call them.
Verified Hotels.com guest review