Mainstay Suites Wilmington, Wilmington

I'm so glad I didn't get scared away from past reviews. We had 2 rooms. One for handicapped. I thoroughly checked out both rooms. Both were clean. Beds comfortable. Easy access to kitchen utensils. A problem with the room for a handicapped person. The thermostat was located in the nook where the tv was placed and much out of reach for a person in a w/c or even with limited use of their arms. My husband reached it with no problem but everyone's not going to have a helper. No problems with the facilities we used. Dining area clean. Outdoor patio area nice. Breakfast was ok. Upon checkout the clerk made a mistake on our bill. An over charge. The manager didn't know how to fix it. But told me the front desk manager would fix it when she came in. After 2 days it wasn't fixed. I called. They reassured me it would be fixed the next day. I had to call back b/c it wasn't fixed. Was told the Front desk manager was not in but she would return my call. Ha-never happened. In all fairness after 3 weeks I just gave up. It was a $25 lesson on my part.

My billing was done incorrectly. I got billed by Hotels.com and the hotel so i was double billed. I am still trying to fix.

We enjoyed our stay at MainStay Suites. Overall, our room was clean and the bed was comfortable. Although the the room had some updates, some of the main areas of the hotel needed repair or update. The area around the elevator was dirty and had a musty/ cigarette odor. The breakfast was ok, not much for choices. Also note that the hotel shares a pool with the Sleep Inn next door. The staff was friendly and helpful. The location was great. There are several restaurants close by and only 5mi to Wrightsville Beach. If in the area again, we would consider staying here again.

We loved our stay here. The rooms are spacious and the entire place is clean. The breakfast was mediocre but I still enjoyed it. There wasn't wifi....bummer! The pool was nice. Parking was convenient. I would stay here again without hesitation. I would just bring more kitchen supplies if staying for a decent amount of time.

I love the full kitchen. Didn't cook anything but a full-size refrigerator is a must. Local area was very nice, especially the battleship. Staff was friendly and accommodating. My only complaint, had a couple of issues with our doorkey losing his code. But they were very prompt to respond.