2/10
When checking into our room the key was not working, all the sudden a man opens the door from inside and comes out of our room behaving very strangely. He tried saying he was maintenance and was fixing a mirror. But it felt off. I went to get a refund at the counter and they were also very alarmed someone was in our room, the girl stated "maintenance shouldnt be in rooms at this time". I still have not received my money back from this either. I was assured a refund but hotels.com has not given me one and no way to contact anyone. Our room also was a smoking room and filthy even though i had booked non smoking.
Mallory
Se hospedó 1 noche