I have been staying in Ibis for quite sometime during Arab Health exhibition. This year I noticed that the prices was very higher for what they offer. I had breakfast included, and my customer came to see me. I ordered a coffee, they charged 9.00chf. I live in Switzerland, and not even here, they charge that. Management has some rules that makes the employees not taking any decisions. Service is everything in a hotel. They were all nice, but very afraid to take decisions. No flexible at all. I was very disappointed. Next year, will stay for the first time in another hotel close by. And will take my distributors with me.
Give more freedon to the employees to be more flexible. Let them make the call, using the common sense.