International Convention Centre Wales - 15 min drive
Big Pit National Coal Museum - 15 min drive
Getting around
Cardiff International Airport (CWL) - 55 min drive
Bristol International Airport (BRS) - 60 min drive
Cwmbrân Station - 9 min drive
Newbridge Station - 11 min drive
Pontypool & New Inn Station - 12 min walk
Restaurants
McDonald's Pontypool - 1 min walk
Shaheen Tandoori - 3 min drive
Subway - 1 min walk
The Open Hearth - 5 min drive
KFC - 1 min walk
About this property
Best Western Pontypool Metro Hotel
When visiting Pontypool, Best Western Pontypool Metro Hotel is a great choice to consider. For a bite to eat, guests can check out Lounge Area, which serves breakfast, lunch, and dinner. The helpful staff and overall property condition get good marks from fellow travelers.
Languages
English, Polish
At a glance
Hotel size
53 rooms
Arranged over 2 floors
Arriving/Leaving
Check-in start time: 3:00 PM; Check-in end time: 7:00 AM
Contactless check-in available
Early check-in subject to availability
Late check-in subject to availability
Minimum check-in age: 18
Check-out time is 11 AM
Contactless check-out available
Late check-out subject to availability
Special check-in instructions
Front desk staff will greet guests on arrival
Required at check-in
Credit card, debit card, or cash deposit required for incidental charges
Government-issued photo ID may be required
Minimum check-in age is 18
Children
No cribs (infant beds)
Pets
Pets not allowed
Service animals welcome
Internet
Free WiFi and wired internet access in public areas
Free WiFi in rooms
Parking
Free onsite self parking
Onsite RV/bus/truck parking (fees apply)
Wheelchair-accessible parking on site
Onsite parking limited
Electric vehicle charging point on site
Other information
Designated smoking areas (fines apply)
Property amenities
Food and drink
Continental breakfast (surcharge) each morning 7 AM–9 AM
Bar/lounge
Coffee shop
Room service (limited hours)
Working away
24-hour business center
Computer station
Services
24-hour front desk
Concierge services
Dry cleaning/laundry services
Luggage storage
Porter/bellhop
Facilities
Safe-deposit box at front desk
Television in common areas
Accessibility
Wheelchair-accessible parking
3 on-site accessible parking spaces
Assistive listening devices available
Wheelchair-accessible restaurant
Wheelchair-accessible lounge
Upper floors accessible by stairs only
Stair-free path to entrance
Room amenities
Be entertained
Flat-screen television
Digital TV channels
Home comfort
Heating
Coffee/tea maker
Electric kettle
Iron/ironing board (on request)
Sleep well
Alarm clock
Bed sheets provided
Freshen up
Free toiletries
Hair dryer
Towels
Stay connected
Desk
Free WiFi
Phone
More
Daily housekeeping
Special features
Dining
Lounge Area - This diner serves breakfast, brunch, lunch, and dinner. Guests can enjoy drinks at the bar.
Starbucks - Onsite coffee shop.
Fees & policies
Refundable deposits
Deposit: GBP 50.00 per stay
Optional extras
Continental breakfast is offered for an extra charge of approximately GBP 8.50 per person
Early check-in can be arranged for an extra charge of GBP 10.00 (subject to availability)
Late check-out can be arranged for an extra charge of GBP 10.00 (subject to availability)
Policies
This property does not have elevators.
Guests can rest easy knowing there's a fire extinguisher, a security system, a first aid kit and window guards on site.
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.
This property accepts credit cards and debit cards. Cash is not accepted.
Cashless transactions are available.
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western).
Also known as
Best Western Metro Hotel
Best Western Pontypool Metro
Best Western Metro
Best Western Pontypool Metro Hotel Wales
Best Western Pontypool Metro
Best Western Pontypool Metro Hotel Hotel
Best Western Pontypool Metro Hotel Pontypool
Best Western Pontypool Metro Hotel Hotel Pontypool
Frequently asked questions
Are pets allowed at Best Western Pontypool Metro Hotel?
Sorry, pets aren't allowed, but service animals are welcome.
Is parking offered on site at Best Western Pontypool Metro Hotel?
Yes, there's free self parking. Parking spots may be limited. RV/bus/truck parking and electric vehicle charging are available.
What are the check-in and check-out times at Best Western Pontypool Metro Hotel?
Check-in start time: 3:00 PM; Check-in end time: 7:00 AM. There's a charge of GBP 10.00 for early check-in (subject to availability). Check-out time is 11 AM. Late check-out is available for a charge of GBP 10.00 (subject to availability). Contactless check-in and check-out are available.
What's the area around Best Western Pontypool Metro Hotel like?
Best Western Pontypool Metro Hotel is in Pontymoile, a short 14-minute walk from Pontypool Park.
Reviews
8.8
Excellent
All reviews shown are from real guest experiences. Only travelers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
9.2/10
Cleanliness
9.2/10
Staff & service
8.2/10
Amenities
9.0/10
Property conditions & facilities
8.4/10
Eco-friendliness
Reviews
8/10 Very Good
Dec 11, 2024
John
John, 1-night business trip
Verified Hotels.com guest review
10/10 Exceptional
Dec 8, 2024
Cazzie
Cazzie, 1-night trip with friends
Verified Hotels.com guest review
10/10 Exceptional
Dec 7, 2024
Marvin
Marvin, 1-night trip
Verified Hotels.com guest review
10/10 Exceptional
Dec 6, 2024
Supplier visit
Visiting a supplier
Kevin
Kevin, 1-night business trip
Verified Hotels.com guest review
10/10 Exceptional
Dec 5, 2024
Adrian
Adrian, 1-night business trip
Verified Hotels.com guest review
10/10 Exceptional
Dec 2, 2024
Bronwen
Bronwen, 1-night business trip
Verified Hotels.com guest review
8/10 Very Good
Nov 26, 2024
Verified traveler
8-night trip
Verified Hotels.com guest review
10/10 Exceptional
Nov 25, 2024
Excellent Night stay
Excellent night stay. Warm. Comfortable clean Room. Check in was quick and reception staff were friendly and welcoming..
Bronwen
Bronwen, 1-night business trip
Verified Hotels.com guest review
8/10 Very Good
Nov 25, 2024
Good stop over.
Fit the purpose of a stop over whilst visiting family. Good size room with sofa bed. Decent breakfast but could have done with a vegetarian cooked options.
Nik
Nik, 1-night family trip
Verified Hotels.com guest review
10/10 Exceptional
Nov 23, 2024
Decent hotel
We stayed here for 1 night as we had a gig in Crumlin. Room and breakfast were good. One small issue was to charge my car would have been a flat fee of £30 so I didn’t use and went to a rapid charge site on my way home. I would definitely stay here again if I was in the area
Glenn
Glenn, 1-night trip
Verified Hotels.com guest review
8/10 Very Good
Nov 16, 2024
Alison
Alison, 1-night business trip
Verified Hotels.com guest review
10/10 Exceptional
Nov 12, 2024
Great stay all around
Lovely stay .The young girl who checked us in was lovely and very helpful.
The middle aged lady the day after not so.
The room was lovely ,warm and cosy.
Everything very clean ,bathroom,beds,towels
Good internet and free parking.
Nice lobby to sit in.Great big coffees for a cheap price.
Will definitely stay again.Family of 3 Mum DadSon 24 yrs old.
Pia
Pia, 2-night family trip
Verified Hotels.com guest review
2/10 Poor
Nov 4, 2024
Charo Mikko
Charo Mikko, 2-night trip
Verified Hotels.com guest review
10/10 Exceptional
Oct 28, 2024
Nice room
Really clean and nice room
Allie
Allie, 1-night trip
Verified Hotels.com guest review
10/10 Exceptional
Oct 25, 2024
Verified traveler
1-night trip
Verified Hotels.com guest review
10/10 Exceptional
Oct 22, 2024
Nice comfortable location. Suitable for night stop as part of a longer trip. Recommended.
Richard
Richard, 1-night trip
Verified Hotels.com guest review
8/10 Very Good
Oct 20, 2024
Good location and price point
Overall good, not bad location to walk to town centre and other amenities
LEE
LEE, 2-night trip
Verified Hotels.com guest review
8/10 Very Good
Oct 19, 2024
Great stopover
Convenient location for overnight stop. Good value for the price paid. Everything worked well, clean and tidy room, no complaints. Efficient and friendly check-in. Would stay again if/when back in the area.
David
David, 1-night trip
Verified Hotels.com guest review
10/10 Exceptional
Oct 15, 2024
Bronwen
Bronwen, 1-night business trip
Verified Hotels.com guest review
8/10 Very Good
Oct 12, 2024
Fair value
Easy check in, pleasant staff, bathroom needs updating (room 121) but clean and does the job.
Beds and pillows very uncomfortable, i barely got any sleep and woke up with my back causing issues and generally feeling terrible as headache and neck pain
Michelle
Michelle, 1-night trip with friends
Verified Hotels.com guest review
8/10 Very Good
Oct 6, 2024
Great to sleep, awful to eat!
The room (206) was small. But more than adequate for an overnight stay. The bed was comfortable and blackout curtains were much needed and blocked out any light ensuring a good sleep. The only let down was the breakfast. Needless to say I will not buy it again. No bread!! They run out. Sorry there is a garage shop nearby go get a loaf. Bacon was anemic and sparse. Scrambled eggs like egg soup. Coffee was coloured water.. OMG i am not kidding. Awful. When greeted for breakfast we were asked "any allergies" i said no, but in hindsight i should have said "only to watered down beans, tinned tomatoes without any juice, a lack of bread, and bacon fresh out of the packet...".
Andrew
Andrew, 1-night trip
Verified Hotels.com guest review
8/10 Very Good
Oct 6, 2024
Mariusz
Mariusz, 1-night trip with friends
Verified Hotels.com guest review
10/10 Exceptional
Sep 30, 2024
Bronwen
Bronwen, 1-night business trip
Verified Hotels.com guest review
10/10 Exceptional
Sep 29, 2024
Great Stay
Great two night stay at the Pontypool Metro. A modern, clean, and stylish hotel with excellent service and a great self service breakfast.