Hilton Garden Inn Charleston Airport, North Charleston

Staff was fabulous. Everyone very nice. Had to call to get towels at 6 pm because never got around to cleaning our room so by that time we were back and wanted to relax from all day meetings we didn’t feel like having to leave to accommodate the cleaning staff coming in to clean our room so it never got cleaned. Also one of two elevators was broken the whole time so 20 minute waits to go up and down - couldn’t take stairs to 5th floor because I had knee surgery. Last day no light in the one working elevator so had to ride down in complete darkness. Safety hazard.

The place was clean. The ac unit didn't cool down the room EVER! We kept it on 67 and it never got below 75! The beds were comfortable. The staff was friendly. The pool area was super slick but my son loved swimming late at night... we usually closed it down and left at 10PM. We came into town for my nephew's wedding. The location was perfect as you are super close to EVERYTHING.... Tanger outlets, Walmart, Sams, and a ton of restaurants are less than 5 minutes away.... Parking wasn't too bad. I guess I just expected nicer from Hilton!

Nice property but it’s pretty ridiculous that the breakfast is not included unless you are a Hilton Rewards member. I could have taken my whole family to iHop for what I paid for my wife and I to eat mediocre breakfast.

The front desk staff was not very welcoming or accommodating. She assigned me to a handicap room and no one in my party was handicapped and someone who is actually handicapped could have used that room so I felt horrible and I asked to move. The receptionist did not even look to see if anything else was available and said that what I selected on Hotels.com when that wasn’t even an option. This was my second time staying there and did not feel welcomed by the staff.

I cant say anything bad or negative it was absolutely wonderful