I have been staying here every time i have been to visit my son. However, this time i explicitly asked for a walk in shower in the notes.. but when we got there, it was a tub. I went down and spoke to the desk clerk, and she first said she must have missed it. Then she said well if you had booked through Hilton, they would have given your request more consideration but since you went through a third party, they didn't.
I said im not sure how my mom can bathe, but she didnt seemed to care and offered no recourse. walk mymyelelderly mom.