Springhill Suites By Marriott Indianapolis Carmel

Good hotel, but as with every other Marriott property you are a second-class citizen if you don’t book directly through Bonvoy account.

My stay at Springhill Carmel was definitely not what I had expected. We arrived pretty late in the day, but upon our arrival, we noticed that our remote control for our television was not working, so went down and asked for new batteries. They didn't believe me, so off to Walgreens I went to purchase new batteries. After unpacking, we tried to get some sleep, but soon realized that our heat was not working. I called the front desk and was told that someone would be up to check on it. I waited 30 minutes and nobody showed up. I called again. Again I waited 30 minutes, but no one showed up. I went down in pajamas to see what was happening. They switched our room at 1:00 a.m.; however, they refused to offer assistance, upgrade, or offer anything for my trouble. Our new room has crusty old food on the floor in the corner and random hairs in the shower.

Breakfast not good

It was awesome but was surprised in the morning they don’t have coffee supplies in the room.

Always an enjoyable stay. I’ve stayed here many times visiting my daughter in Indy. Nice sized rooms, beds are so comfortable and rooms are always clean!

It was convenient to the hospital, but room could be cleaner.

Stayed two nights for a work trip to Carmel for some training. It was very clean and had everything I needed. The desk staff was very friendly and even helped give me some tips on local places for dinner and a good beverage.

I liked that the room was very spacious and clean. I didn’t like that the restroom was outdated and cramped.

The blankets and sheets were thin as paper and as scratchy as burlap! They were so bad we went to Homegoods and bought our own to use! Was very disappointed with the poor quality of bedding. Due to Covid, they no longer clean your room while you are there, only after you leave. There were no trash bags in any waste basket, the carpet appeared dirty and worn. Also due to covid, there is no breakfast. Instead our breakfast options were packaged donuts, muffins, honeybuns (not even hostess or little Debbie but a cheapo brand), apples and fruit juice. Very unlikely we will every stay at a Springhill again.

The room was posh and cozy. Very comfortable!!! Nice size TV!! A lot of pluses. Wish the breakfast was bigger, but any breakfasts at any hotel have been pandemized!! Lol!!! Hardly no bad things to say.