6/10 Good
Oct 14, 2024
Paid for room with balcony. Checked in and was given a non balcony room had to go to front desk to have changed. Called front desk and asked about trash bags ( I cooked chicken) and did not want to use trash without a bag. Was told they didn't use trash bags. When I called, I also let front desk know about the oven and stove being dirty before I cooked.
Later, I went downstairs and asked for an ice bucket and was told to use the tray in freezer. Tray was dirty, went downstairs again and asked for a bag and that it wasn't sanitary. Front desk person seemed annoyed. While I was there, I showed him pictures of cleanliness issues. He looked at pictures, aploogized but did not offer any resolution.
Erin
Erin, 1-night family trip
Verified Hotels.com guest review