Beverly Hills Plaza Hotel & Spa, Los Ángeles

el check in con una señorita no muy simpática, no fue bueno llegamos a las 1100hs y nos dijo que era mas tarde pero se iban a apurar para que podamos entrar, volvimos a las 3 horas y todavía no estaba lista la habitación. esperamos en el lobby y nos dieron una habitación para discapacitados, con lo cual la tuvimos que cambiar.

A mi llegada 23:30 No funciono internet en la habitación 630 quedaron de arreglar para día siguiente, salí a las 7:00 am y regrese a las 22:30 seguía sin funcionar ofrecieron cambiar de habitación a esa hora, me dio flojera hacer el movimiento después de un día de trabajo, no dieron ni ofrecieron ninguna compensación ni cuando pregunte por ella

The service was good in general. However, someone robbed my passport and visa. I left such documents inside my luggage inside a passport wallet. I did not take my passport and visa out of the wallet during my staying. When I arrived at the airport my documents were missing. I do think someone from the hotel stole them.

Sometimes it's the little things that make a big difference. I thought there would be a bit more customer service. We were there Friday and Saturday . They have a pool menu but there is no pool service... on a weekend. So it's kind of odd that I have to walk across the main lobby to go to their little bar to get a food item or a drink. You would think someone could walk around every half hour to see how the 20 guests around the pool are doing On Saturday we were out and about from 10 a.m. to 4 p.m. and we need to call for maid service to get fresh towels xcetera. The hot tub is on the other wing and hasn't been cleaned in a while. We are fishing out metal paint pieces bees flies and decided it wasn't worth it. Too many other great hotels in the area.

Had a great stay at Beverly Hills Plaza. This was our third visit and we loved the layout of our room! First floor across from the pool. The rooms could use a little updating, but overall, the location and the vibe is sooo good.