Stourport Manor Hotel, Sure Hotel Collection by Best Western

I am not sure where to start! The room was fine, although dated. The shower tap was almost impossible to turn off! But the overall service level in the hotel was very poor. My feeling is that the management had hid behind Covid to reduce staffing levels to the bare minimum. For a four star hotel it was a joke. Breakfast, so called, was so limited that they had to refund the costs to me.

Firstly, the staff were very helpful, friendly and were wanting to make everyone feel welcome. On the day of arrival, they were starting a new electronic system to help social distancing. Although there were a few minor glitches, the idea was excellent. However, as the restaurant was closed, so they were taking orders to be delivered to the room. I placed my order in plenty of time as they said that they would be serving from 6pm. Unfortunately the - repacked microwave veg curry Ready-meal didn’t arrive until 7:45 and Contained meat. The room was spacious but the decor was tired and grubby and the furniture looked like poor a 70s retro attempt of 50s retro styling - all the mouldings matched but all the handles were miss matched so looked odd and the square chairs we not very comfortable. The TV had not been reprogrammed for about 2 years so most of the digital freeview channels were missing. The worst thing though was the bathroom - is was filthy with built up grime around taps, shower, bath handles, no shower curtain and mould at high level on the tiles. I did ask for the bathroom to be cleaned but the room received no housekeeping at all during my 2 night stay. It was so bad that I ended up washing with wet wipes I bought from the local store. If it wasn’t the only hotel in the area that was taking bookings, I would not have stayed there and found somewhere else.

The hotel was perfect, the pool and other facilities were excellent. We had a meal in the evening and that was good value for money.

Escaped here for the night. Loved the position of our room, lovely big bed, comfortable snuggly sofas. We chose because of the added bonus of the pool etc and even better it was open later and we could use it after check out as a day guest. Great walk on Hartlebury Common after albeit a windy one.

Could not find fault really. Clean, pretty outlook, freindly staff. Good breakfast, what more could anyone want.

Hotel was nice and lovely views. Just one issue in the room I was in regarding the shower, there was not an inbetween temperature, the shower was either extremely hot or very cold. Also just a suggestion but maybe have milk jugs for breakfast, i was using a cup to pour my milk into my tea.

This was very close to where we were visiting anwas easy for a disabled person with a dog.

Staff where very helpful, room was comfortable and enjoyed the open fire in the lounge area

Couldn’t fault room to be honest, could do with water fountains within the pool area but all in all would highly recommend going.

The furniture was a bit cheap and battered. The bed was really hard, and the radiator was off, so cold when I arrived.