Four Points by Sheraton Phoenix South Mountain

El reembolso del depósito e dijeron que podía quedar liberado en cuestión de horas o 3 días! hace 10 días que me lo debieron haber hecho y aún no lo hacen

No incluye desayuno, buenas habitaciones, fácil acceso

Olía a cigarro en los pasillos. La habitación si estaba limpia camas y baño. Pero en general aunque dice que no está permitido fumar todo el hotel olía a cigarro

Bad actitude front desk staff, that is in place during morning of 17 July

Good morning 😎

Beds are very firm and we had no air conditioning, I know it's winter, but our room was hot and needed cooling. Plenty of space in the room, just no comfort for sleep.

Great access to the freeway. Close to eateries and shopping stores. I don't know if they removed the tv remote themselves, but be prepared to walk to the tv to change it. Also, no hair dryers, coffee makers and soap!

The room was super cold and wouldn’t warm up

The staff was super nice but the room condition was a little beat up. Especially the bathroom. The drain stopper was disassembled and the drains were slow. There was less than a half roll of toilet paper and no cups. Finally, the over all cleanliness of the bathroom was questionable. Some things were obviously due to the age of the property, but there was grime in and around the tub that I was easily abale to clean by spraying with the showere nozzle.

You pay for a better hotel thinking that its goingbto be better, and if something does go wrong they'll take care of it, but the water pressure went out on the 6th floor that we were staying on. And when i called she said she got another call about it, i was with my 5 year old and its tough getting ready, they didnt rry to accommodate us, so i had to go after taking a bird bath in the sink. When we got back later on that night I tried to make a bath for my daughter but the water would not get hot I call down to the front desk the girl did not know nothing about the water issue she sent the maintenance guy to my Room There was nothing he could do and they still didn't accommodate us for nothing I figured maybe somebody would say about it the next day and nothing.