Holiday Inn Express Plymouth

The young lady at the front desk is really nice We checked in and went to our room to find the floor in our room disgusting. When I went back downstairs the young lady at the desk apologized and went to our room to vacuum and sweep. We thanked her taking care off it... The beds were noisy and way too soft not comfortable at all

There was blood on the shower curtain. The shower was not cleaned. The floors were dirty in the hallways and in the bathroom. It was by far one of the worst location I have stayed in. The staff was kind, but the overall quality of the location was pretty poor.

The room was clean but the carpeting in the hotel common area was very dirty with stains.

The carpet in our room had multiple stains. We had trouble sleeping due to people yelling and doors slamming from 3:30-4:30 in the morning. Check in staff we’re not wearing masks, wearing one would protect customers and the employees, but were friendly.

*Please read all* I was pleased over all with this hotel in general. Staff was friendly, the hotel was clean and had modern amenities. Breakfast was not offered due to COVID, which we totally understood the reasoning. Also it does not mention on the website that there is a fee per pet/per night, when it brings up that it is pet friendly. The lady at check was understanding and waived the fee for us- which we really appreciated!! The room was large and great, but we did reserve a king size suite with whirlpool tub and there was only a standard tub. My only real “complaint” was our last night there, a party took place in several rooms upstairs. The entire first floor smelled like weed, loud music was playing, people were hollering profanity in the lobby and the police department finally intervened at 3am and escorted a lot of people out. We did not feel very safe during all of that, nor did we get much sleep. Staff was apologetic and tried to take care of it earlier in the night, but it obviously escalated since law enforcement was called in. Not sure if we will stay there again due to the safety concerns, but the hotel itself was good.

Everything was fine, we were not there very much only slept and took a shower

In the covid era, good service and comfortable but next day had 2 red bites on mid area.

The room was really clean and they have the best beds I’ve ever slept in in my life!!

Very clean! The staff was very friendly and the room was comfortable

Staff was very friendly/accomodating. There was food/candy under the bed.