1-12-2, Dogenzaka, Shibuya-ku, Tokyo, Tokyo-to, 150-0043
What's nearby
Shibuya Crossing - 3 min walk - 0.3 km
Cerulean Tower - 6 min walk - 0.5 km
National Stadium - 4 min drive - 3.7 km
Tokyo Tower - 5 min drive - 4.6 km
Tokyo Imperial Palace - 5 min drive - 5.8 km
Getting around
Haneda Airport (HND) - 17 min drive
Narita Intl. Airport (NRT) - 70 min drive
Shinsen Station - 8 min walk
Daikan-yama Station - 17 min walk
Harajuku Station - 18 min walk
Shibuya Station - 1 min walk
Omote-sando Station - 18 min walk
Meiji-jingumae 'Harajuku' Station - 20 min walk
Airport shuttle (surcharge)
Restaurants
Restaurant Á bientôt - 1 min walk
フォルチェ - 1 min walk
ダイニングバー コーンバレー 渋谷店 - 1 min walk
estacion cafe - 1 min walk
回転寿司 みさき 京王渋谷店 - 2 min walk
About this property
Shibuya Excel Hotel Tokyu
Shibuya Excel Hotel Tokyu puts you just a 5-minute drive from Shibuya Crossing and Tokyo Tower. Guests looking for a bite to eat can check out the 2 restaurants, and the bar/lounge is the perfect spot to grab a drink at the end of the day. Also, Yoyogi Park and Roppongi Hills are just a 5-minute drive away. The helpful staff and location get great marks from fellow travelers. Public transportation is just a quick walk: Shibuya Station is steps away.
Languages
English, Japanese
At a glance
Hotel size
408 rooms
Arranged over 25 floors
Arriving/Leaving
Check-in start time: 2 PM; Check-in end time: midnight
Check-out time is 11 AM
Special check-in instructions
Front desk staff will greet guests on arrival
A scheduled power and water outage will take place on January 20, 2025 from 1:30-5:30 AM. All facilities that use power, including elevators will not be available during this time.
Some room names indicate varying check-in and check-out times, which override standard check-in and check-out hours.
Required at check-in
Credit card, debit card, or cash deposit required for incidental charges
Government-issued photo ID may be required
Pets
Pets not allowed
Internet
Free WiFi in public areas
Free WiFi and wired internet access in rooms
Parking
Covered onsite self parking (JPY 3000 per night; includes in/out privileges)
Height restrictions apply for onsite parking
Transfers
Airport shuttle on request (available 24 hours)*
Other information
Smoke-free property
Property amenities
Food and drink
Continental breakfast (surcharge) each morning 7:00 AM–10:00 AM
2 restaurants
Bar/lounge
Coffee shop
Room service
Working away
Meeting room
Conference space (108 square feet)
Services
24-hour front desk
Concierge services
Dry cleaning/laundry services
Free newspapers in lobby
Luggage storage
Multilingual staff
Porter/bellhop
Facilities
Safe-deposit box at front desk
Banquet hall
Accessibility
Elevator
Room amenities
Be entertained
32-inch flat-screen TV
Digital TV channels
Pay movies
Home comfort
Air conditioning (climate-controlled)
Slippers
Iron/ironing board (on request)
Sleep well
Pillow menu
Blackout drapes/curtains
Premium bedding
What to enjoy
In-room massage
Freshen up
Private bathroom
Deep soaking bathtub
Shower/tub combination
Bidet
Free toiletries
Hair dryer
Towels
Toothbrush and toothpaste
Toilet paper
Stay connected
Desk
Free newspapers
Free WiFi and wired internet
Phone
Food and drink
Refrigerator
More
Daily housekeeping
In-room safe
Guidebooks/recommendations
Local maps
Restaurant dining guide
Special features
Awards and affiliations
The property is a member of Preferred Hotels & Resorts.
Fees & policies
Mandatory fees
You'll be asked to pay the following charges by the property at check-in or check-out. Fees may include applicable taxes:
The city tax ranges from JPY 100-200 per person, per night based on the nightly room rate. The tax does not apply to nightly rates under JPY 10,000. Please note that further exemptions may apply. For more details, please contact the office using the information on the reservation confirmation received after booking.
Optional extras
Continental breakfast is offered for an extra charge of approximately JPY 3500 per person
Airport shuttle service is offered for an extra charge of JPY 3200 per person (one-way)
Parking
Covered self parking costs JPY 3000 per night with in/out privileges
Parking height restrictions apply
Policies
The Japanese Ministry of Health, Labour, and Welfare requires all international visitors to submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels, etc. ). Additionally, lodging proprietors are required to photocopy passports for all registering guests and keep the photocopy on file.
Guests can rest easy knowing there's a security system on site.
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
This property accepts credit cards and cash.
Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.
Also known as
Excel Hotel Tokyu
Excel Shibuya Hotel
Excel Tokyu
Hotel Excel Shibuya Tokyu
Hotel Excel Tokyu Shibuya
Shibuya Excel Hotel Tokyu
Shibuya Excel Tokyu
Shibuya Tokyu
Shibuya Tokyu Excel
Shibuya Tokyu Excel Hotel
Shibuya Excel Hotel Tokyu Tokyo
Shibuya Excel Tokyu Tokyo
Shibuya Excel Hotel Tokyu Hotel
Shibuya Excel Hotel Tokyu Tokyo
Shibuya Excel Hotel Tokyu Hotel Tokyo
Frequently asked questions
Does Shibuya Excel Hotel Tokyu offer free cancellation for a full refund?
Yes, Shibuya Excel Hotel Tokyu does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
Are pets allowed at Shibuya Excel Hotel Tokyu?
Sorry, pets aren't allowed.
Is parking offered on site at Shibuya Excel Hotel Tokyu?
Yes. Self parking costs JPY 3000 per night.
Is airport shuttle service offered by Shibuya Excel Hotel Tokyu?
Yes, an airport shuttle is available. The charge is JPY 3200 per person one-way.
What are the check-in and check-out times at Shibuya Excel Hotel Tokyu?
Check-in start time: 2 PM; Check-in end time: midnight. Check-out time is 11 AM.
What is there to do at Shibuya Excel Hotel Tokyu and nearby?
Recommended spots to visit include Shibuya Crossing (3-min walk) and National Stadium (1.8 mi), along with Tokyo Tower (2.9 mi) and Tokyo Imperial Palace (3.6 mi).
Are there restaurants at or near Shibuya Excel Hotel Tokyu?
Yes, there are 2 onsite restaurants.
Does Shibuya Excel Hotel Tokyu have rooms with private spa tubs?
Yes, each room has a deep soaking bathtub.
What's the area around Shibuya Excel Hotel Tokyu like?
Shibuya Excel Hotel Tokyu is in Shibuya, a short 1-minute walk from Shibuya Station and 3 minutes' walk from Shibuya Crossing. Travelers say the area is walkable and good for families.
Reviews
9.2
Wonderful
All reviews shown are from real guest experiences. Only travelers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
9.4/10
Cleanliness
9.4/10
Staff & service
9.0/10
Amenities
9.0/10
Property conditions & facilities
9.0/10
Eco-friendliness
Reviews
10/10 Exceptional
Dec 12, 2024
Jessi
Jessi, 3-night trip
Verified Hotels.com guest review
10/10 Exceptional
Dec 4, 2024
This is our second time staying at the hotel. Superb location and a view of the famed Shibuya Crossing!
Verified traveler
7-night trip
Verified Hotels.com guest review
10/10 Exceptional
Dec 3, 2024
Royal housekeeping services!
We were thrilled with the room services from housekeeping who saw to every detail of our comfort…
BILL
BILL, 5-night trip
Verified Hotels.com guest review
10/10 Exceptional
Nov 30, 2024
Christine
Christine, 5-night trip
Verified Hotels.com guest review
8/10 Very Good
Nov 28, 2024
Jasmin
Jasmin, 1-night trip
Verified Hotels.com guest review
10/10 Exceptional
Nov 26, 2024
Wonderful Hotel
The staff went above and beyond to help us in Tokyo. They arranged luggage transfer to our next location, helped us with reservations, and made sure we got where we needed to go. Their help made our trip seamless and fun!
Holly
Holly, 3-night family trip
Verified Hotels.com guest review
8/10 Very Good
Nov 24, 2024
Great location
Location is second to non. Everything is just below the hotel from food to 7-11 to transport. Only negative part is the room. Bed abit to hard to my liking and below are too soft. Size is acceptable
Melvyn
Melvyn, 4-night trip
Verified Hotels.com guest review
8/10 Very Good
Nov 23, 2024
Great location, excellent service
Great location, right next to shibuya crossing and the train station! Considering how close it was to the busy streets, it was very quiet the entire stay. The hotel required a bit of navigating to find initially, but otherwise no complaints. The staff were incredibly friendly and spoke English well. Would definitely stay here again!
Verified traveler
3-night trip
Verified Hotels.com guest review
10/10 Exceptional
Nov 23, 2024
Marco
Marco, 1-night trip
Verified Hotels.com guest review
10/10 Exceptional
Nov 19, 2024
Great location , specious rooms at reasonable price
Avi
Avi, 1-night business trip
Verified Hotels.com guest review
10/10 Exceptional
Nov 19, 2024
Love this hotel
The corner room overlooking the crossing is amazing. A really great hotel.
Con
Con, 1-night trip with friends
Verified Hotels.com guest review
2/10 Poor
Nov 18, 2024
prapai
prapai, 3-night trip
Verified Hotels.com guest review
10/10 Exceptional
Nov 12, 2024
Great location
Amazing location in the heart of shibuya. Being attached to the station was a huge convenience. Was on the 22nd floor and had an amazing view of the shibuya crossing.
Verified traveler
6-night trip
Verified Hotels.com guest review
8/10 Very Good
Nov 12, 2024
excellent location
great location for business traveler to get to Shibuya station and across Tokyo, and back to Shibuya restaurants at night.
Peter
Peter, 3-night business trip
Verified Hotels.com guest review
10/10 Exceptional
Nov 3, 2024
Michele
Michele, 7-night trip
Verified Hotels.com guest review
10/10 Exceptional
Nov 1, 2024
5/5
The hotel was located in the perfect location in Shibuya, right at Shibuya crossing! That said, I was pleasantly surprised with the size of the room. We were able to open our 3 luggages and still move about the room. I would definitely stay here again when I come back to Tokyo.
Bryan
Bryan, 3-night trip
Verified Hotels.com guest review
10/10 Exceptional
Oct 30, 2024
Verified traveler
1-night family trip
Verified Hotels.com guest review
6/10 Good
Oct 28, 2024
Not 4 star quality service
Room was spacious, similar to rooms in US. Plenty of room for 3 of us in 3 person room to spread out our luggage. But room was uncomfortably warm and humid for sleeping, with AC running on high. Front desk was no help. Given this is a 4 star hotel in a major tourist area, the language barrier with staff was surprising-made it difficult to get answers to questions. And service was generally off (like challenging to get more than one bath towel/person).
Lisa
Lisa, 3-night family trip
Verified Hotels.com guest review
10/10 Exceptional
Oct 26, 2024
Amazing location !
Best service ever !
Anit
Anit, 8-night family trip
Verified Hotels.com guest review
10/10 Exceptional
Oct 25, 2024
Shibuya is fun
Convenient location but hard to find for pickup and dropoff. Pillows and beds were too firm
Pam
Pam, 2-night trip with friends
Verified Hotels.com guest review
10/10 Exceptional
Oct 25, 2024
Cleotilde
Cleotilde, 3-night trip
Verified Hotels.com guest review
10/10 Exceptional
Oct 24, 2024
KIM
KIM, 4-night trip
Verified Hotels.com guest review
8/10 Very Good
Oct 24, 2024
Great location
Great location with view of Shibuya crossing. Airport shuttle leaves from near to deception (5th floor).
Only surprise was no assistance with (4) cases on arrival or departure. Otherwise very enjoyable.
David
David, 1-night trip
Verified Hotels.com guest review
8/10 Very Good
Oct 24, 2024
Great location, small rooms
The hotel is large, clean with great views. The rooms are small and washroom small and dated. The common areas are more impressive than the rooms. Good location and overlooks Shibuya Crossing.