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The Swan Hotel

3.0 star property
Wells hotel with 2 bars/lounges and restaurant

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for The Swan Hotel

Property grounds
Front of property
Suite, 1 Double Bed, Non Smoking | View from room
Reception
2 bars/lounges

Reviews

8.8 out of 10

Excellent

Popular amenities

  • 24/7 front desk
  • Gym
  • Bar
  • Parking available
  • Laundry facilities
  • Non-smoking
Main amenities
  • Daily housekeeping
  • Restaurant and 2 bars/lounges
  • Breakfast available
  • Fitness center
  • Self parking
  • 24-hour room service
  • Meeting rooms
  • Terrace
  • 24-hour front desk
  • Garden
  • Front-desk safe
  • Snack bar/deli
For families
  • Children stay free
  • Free cribs/infant beds
  • Private bathroom
  • Television
  • Garden
  • Terrace

Room options

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The Ancient Gatehouse Hotel

Pet friendly
Parking available
Free WiFi
Restaurant
8.8 out of 10, Excellent, (148)
The price is $124
includes taxes & fees
$103 per night
Dec 3 - Dec 4
The Ancient Gatehouse Hotel
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About the neighborhood

Map
Sadler Street, Wells, England, BA5 2RX

What's nearby

  • Wells Cathedral - 2 min walk - 0.2 km
  • Vicar's Close - 4 min walk - 0.4 km
  • Wells Bishop's Palace - 5 min walk - 0.5 km
  • Wookey Hole Caves - 6 min drive - 3.6 km
  • Cheddar Gorge - 16 min drive - 17.7 km

Getting around

  • Bristol International Airport (BRS) - 42 min drive
  • Frome Station - 27 min drive
  • Yatton Station - 29 min drive
  • Castle Cary Station - 29 min drive

Restaurants

  • ‪Cathedral Green - ‬1 min walk
  • ‪The Quarter Jack - ‬7 min walk
  • ‪Fosso Lounge - ‬3 min walk
  • ‪Flapjackery - ‬1 min walk
  • ‪Coffee#1 - ‬3 min walk

About this property

The Swan Hotel

When visiting Wells, The Swan Hotel is a great choice to consider. Guests can visit the fitness center for a workout or grab a bite to eat at 15c A.D, which serves lunch and dinner. Other highlights at this eco-certified hotel include 2 bars/lounges, a snack bar/deli, and a terrace.

Languages

English, French, German

At a glance

Hotel size

  • 49 rooms
  • Arranged over 3 floors

Arriving/Leaving

  • Check-in start time: 3:00 PM; Check-in end time: midnight
  • Contactless check-in available
  • Check-out time is 10:00 AM
  • Contactless check-out available

Restrictions related to your trip

  • Check COVID-19 restrictions.

Special check-in instructions

  • Front desk staff will greet guests on arrival

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required

Children

  • Children stay free when occupying the parent or guardian's room, using existing bedding

Pets

  • Pets not allowed

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • Onsite self parking (fees apply)
  • Wheelchair-accessible parking on site
  • Onsite parking limited

Other information

  • Smoke-free property

Property amenities

Food and drink

  • Full breakfast (surcharge) each morning 7 AM–10 AM
  • 2 bars/lounges
  • Restaurant
  • Barbecue grills
  • 24-hour room service
  • Snack bar/deli

Traveling with children

  • Children stay free (see details)

Working away

  • Meeting room
  • Conference space

Services

  • 24-hour front desk
  • Concierge services
  • Dry cleaning/laundry services
  • Free newspapers in lobby
  • Luggage storage
  • Porter/bellhop

Facilities

  • 2 buildings/towers
  • Built in 1422
  • Safe-deposit box at front desk
  • Garden
  • Picnic area
  • Terrace
  • Fitness center
  • Banquet hall

Accessibility

  • Wheelchair-accessible path of travel
  • Wheelchair-accessible parking

Room amenities

Be entertained

  • 28-inch TV

Home comfort

  • Heating
  • Portable fan
  • Coffee/tea maker
  • Electric kettle
  • Iron/ironing board

Sleep well

  • Hypo-allergenic bedding
  • Free crib/infant bed
  • Rollaway/extra bed (surcharge)
  • Bed sheets provided

Freshen up

  • Private bathroom
  • Shower/tub combination
  • Free toiletries
  • Hair dryer
  • Towels
  • Toothbrush and toothpaste (on request)

Stay connected

  • Desk
  • Free WiFi
  • Phone

More

  • Daily housekeeping
  • In-room safe

Special features

Dining

15c A.D - This restaurant serves lunch and dinner.
The Bar - This bar serves light fare only.

Awards and affiliations

Eco-Certified Property
This property participates in Green Tourism Program, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Fees & policies

Optional extras

  • Full breakfast is offered for an extra charge of approximately GBP 15.00 for adults and GBP 7.50 for children

Children & extra beds

  • Rollaway beds are available for GBP 20.0 per day

Parking

  • Self parking is available for an extra charge

Policies

This property does not have elevators.
Guests can rest easy knowing there's a fire extinguisher, a security system, a first aid kit and window guards on site.
This property accepts credit cards, debit cards and cash.

Also known as

Best Western Plus Swan Hotel Wells
Best Western Plus Swan Hotel
Best Western Plus Swan Wells
Best Western Plus Swan
BEST WESTERN PLUS Swan Hotel Wells, Somerset
Wells Best Western
Best Western Wells
BEST WESTERN PLUS Swan Hotel Wells Somerset
The Swan Hotel Hotel
The Swan Hotel Wells
The Swan Hotel Hotel Wells
Best Western Plus Swan Hotel

Frequently asked questions

Are pets allowed at The Swan Hotel?
Sorry, pets aren't allowed.
Is parking offered on site at The Swan Hotel?
Yes, there's self parking on site (charges apply). Parking spots may be limited.
What are the check-in and check-out times at The Swan Hotel?
Check-in start time: 3:00 PM; Check-in end time: midnight. Check-out time is 10:00 AM. Contactless check-in and check-out are available.
What is there to do at The Swan Hotel and nearby?
The Swan Hotel has 2 bars and a fitness center, as well as a picnic area and a garden.
Are there restaurants at or near The Swan Hotel?
Yes, there's an onsite restaurant, 15c A.D.
What's the area around The Swan Hotel like?
The Swan Hotel is in the heart of Wells, a short 2-minute walk from Wells Cathedral and 8 minutes' walk from Mendip Hills.

Reviews

8.8

Excellent

9.0/10

Cleanliness

9.0/10

Staff & service

8.2/10

Amenities

8.6/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Exceptional

John, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

I loved every thing! The hotel, the room we had, the staff -super friendly and helpful, the food, the location I went there for a wedding, coming from USA! Worth the trip! English countryside ❤️
Verified Expedia guest review

6/10 Good

Not a four star property front desk staff needs more training
Verified Expedia guest review

10/10 Exceptional

Christmas stay
The Swan is a top class hotel. Nice comfortable rooms, very quiet, with very good shower over bath, spotlessly clean. Very friendly, polite and helpful staff, reception sraff excellent. Amazing to get free parking too. Our stay was cut short due to an emergency back home, but we will be back.
MRS S J, 4-night trip
Verified Hotels.com guest review

10/10 Exceptional

Steve, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

Historic hotel
Very nice hotel with atmosphere.
1-night trip
Verified Hotels.com guest review

10/10 Exceptional

John, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

Catherine, 2-night trip
Verified Expedia guest review

8/10 Very Good

Great City Centre hotel
Only difficulty is the narrowness of parking on site and the limited spaces, otherwise, great service and a very hearty breakfast to set you on your way. Helpful service at reception and the breakfast service.
Daniel, 1-night trip
Verified Hotels.com guest review

8/10 Very Good

Hamza, 1-night family trip
Verified Hotels.com guest review

2/10 Poor

Rude unwelcoming front desk girl. Dirty room carpet. Broken bathroom door lock. Awful uncomfortable chairs in bar and lounge - which used to be cozy classy areas and are now plastic trashy areas with no style or ambiance.
Rick, 2-night family trip
Verified Travelocity guest review

8/10 Very Good

Disappointing that the view of the room isn’t advertised when booking, had to upgrade to get view of cathedral. Food at breakfast great.
Simon, 1-night trip
Verified Hotels.com guest review

8/10 Very Good

Fabulous location
Stuart, 2-night family trip
Verified Expedia guest review

10/10 Exceptional

This place needs reporting… for excellence!
Excellent atmosphere of service- nothing too much
Timon, 1-night trip
Verified Hotels.com guest review

8/10 Very Good

This hotel is really quite stunning in appearance and location. The staff are friendly and keen to assist and the food is fabulous. Wells was incredibly beautiful. The only issue that we had was that we were right at the top of the hotel in the heatwave and with no air conditioning, the heat was unbearable, even with a fan. The fan was so loud that neither me or my teenage son could sleep well. Other than that, this hotel was fabulous.
Joanna, 1-night family trip
Verified Expedia guest review

10/10 Exceptional

Penelope, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

Lovely stay
Beautiful, historic hotel with a lovely terrace looking onto the cathedral. Room nice and perfectly clean. Bathroom tired and dated but clean. Great, friendly and helpful staff. Breakfast was top quality. Recommended.
Tina, 2-night trip
Verified Hotels.com guest review

8/10 Very Good

Ben, 2-night trip
Verified Hotels.com guest review

10/10 Exceptional

Ben, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

The hotel is beautifully situated in the centre of Wells with a view of the cathedral. Our bedroom view, however, looked out on an alleyway with dustbins. I had hoped for something a little better, since I'd paid extra for a superior room. Our room was very comfortable, but if I'd been shown a picture of it without being told where it was, I could possibly have guessed it was part of the Best Western chain, but not that it was in an historic coaching inn. The staff were helpful, friendly and polite.
Jane, 1-night family trip
Verified Expedia guest review

8/10 Very Good

Andrew, 2-night trip
Verified Hotels.com guest review

4/10 Fair

Not For Us
Wells itself is a charming place but I’m afraid this is not a hotel we will be returning to again. A rather frosty receptionist, a tiny bedroom in the basement of the hotel with a window view of stairs and smokers meaning the room also became smokey, and a bathroom needing urgent repair to the side of the bath as the panel was completely damaged and the room needed redecorating and new lamps etc. Additionally we couldn’t sleep as we could hear the people in the room above us conversing and the bed mattress left my partner and I with really uncomfortable backs. Parking is a bind too. The hotel really need to consider a better option than sending you down a back road on the off chance that a space may be available. We had no choice but to pay for parking in a car park as there was nothing available elsewhere. All this for £164 per night. We travel a-lot both around the UK and all around the world and this didn’t really feel like a 4 star experience. Will definitely return to Wells again but we will look for somewhere a little more comfortable for our accommodation.
F, 1-night trip
Verified Hotels.com guest review

6/10 Good

1-night trip
Verified Hotels.com guest review

8/10 Very Good

Nice hotel in great location
Overall our state was very nice, but the hotel was very particular about us not checking in until the exact check-in time. Other places we stayed had much more flexibility. Thankfully we didn’t have big bags with us so we could carrier things easily.
Kathryn, 1-night trip
Verified Hotels.com guest review

8/10 Very Good

Lovely stay
Fantastic historic old hotel.location right opposite the cathedral and within walking distance of everything you’d want to see Car park is a challenge I’m glad I didn’t have to undertake and got my partner to do it. Lovely large room. Not too sure what made it superior over a standard room .Bed was too firm for me so didn’t get a great nights sleep but my partner did and it wouldn’t stop me from returning Bathroom was a little tired and could do with a refurb. Fan in the room was great. Breakfast was nice and all staff really friendly and helpful
Laura, 1-night trip
Verified Hotels.com guest review