We got at the hotel at around 8pm. Settled in the room, went tt the restaurant to have dinner, the 2 servers were very arrogant and not friendly at all, asking a question about the food was like they were bothered. We asked to be awakened at4 am. We were in a deep sleep, thee room lights went on, i jumped out of bed, a guy was inside the room apologizing that he had the wrong door it was 12:30 am. I called reception and I was told that they were going to investigates. At this point both my husband and I were to scared, we barricaded the door and couldn’t fall asleep. The worst experience we have ever had in a hotel. At 5 am when we went downstairs I talked the receptionist and couldn’t give me any information into what happened. I’m waiting for an answer. We always use BestWestern hotels I hope that they can honestly give me an explanation.