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Crossroads Inn & Suites

2.5 star property
Start your day with a warm breakfast then dive into adventure near Ripley's Aquarium of the Smokies or unwind by the seasonal pool.

Choose dates to view prices

your current months are January, 2025 and February, 2025.
January 2025
February 2025

Photo gallery for Crossroads Inn & Suites

Seasonal outdoor pool
Room, 1 King Bed, Jetted Tub | Premium bedding, desk, blackout drapes, iron/ironing board
Seasonal outdoor pool
Suite, 1 King Bed, Fireplace, Jetted Tub | Premium bedding, desk, blackout drapes, iron/ironing board
LOFT room ,1 king bed with jetted tub | Premium bedding, desk, blackout drapes, iron/ironing board

Reviews

8.2 out of 10

Very good

Popular amenities

  • Connecting rooms available
  • 24/7 front desk
  • Laundry facilities
  • Free parking

Main amenities (10)

  • Daily housekeeping
  • Seasonal outdoor pool
  • Children's pool
  • 24-hour business center
  • 24-hour front desk
  • Coffee/tea in a common area
  • Lobby fireplace
  • Vending machine
  • Self-serve laundry
  • TV in a common area

Feel at home (6)

  • Children's pool
  • Microwave
  • Connecting/adjoining rooms available
  • Premium TV channels
  • Daily housekeeping
  • Laundry facilities
The price is $70
includes taxes & fees
$62 per night
Jan 16 - Jan 17

Room options

Available filters for rooms
Showing 11 of 11 rooms

View all photos for Standard Room, 2 Queen Beds

Standard Room, 2 Queen Beds | Premium bedding, desk, blackout drapes, iron/ironing board

Standard Room, 2 Queen Beds

Highlights

Air conditioning
Heating
Connecting rooms available
Refrigerator
Flat-screen TV
Blackout drapes/curtains
Premium bedding
Private bathroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Single Room, 1 King Bed (Seasonal Fireplace)

Single Room, 1 King Bed (Seasonal Fireplace) | Premium bedding, desk, blackout drapes, iron/ironing board

Single Room, 1 King Bed (Seasonal Fireplace)

Highlights

Fireplace
Air conditioning
Heating
Connecting rooms available
Refrigerator
Flat-screen TV
Blackout drapes/curtains
Premium bedding
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Jetted Tub

Room, 1 King Bed, Jetted Tub | Premium bedding, desk, blackout drapes, iron/ironing board

Room, 1 King Bed, Jetted Tub

Highlights

Separate sitting area
Fireplace
Air conditioning
Heating
Connecting rooms available
Refrigerator
Flat-screen TV
Separate bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds, Accessible

Standard Room, 2 Queen Beds, Accessible | Premium bedding, desk, blackout drapes, iron/ironing board

Standard Room, 2 Queen Beds, Accessible

Highlights

Air conditioning
Heating
Connecting rooms available
Refrigerator
Flat-screen TV
Blackout drapes/curtains
Premium bedding
Private bathroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 2 Queen Beds, Fireplace

Standard Room, 2 Queen Beds, Fireplace | Premium bedding, desk, blackout drapes, iron/ironing board

Standard Room, 2 Queen Beds, Fireplace

Highlights

Fireplace
Air conditioning
Heating
Connecting rooms available
Refrigerator
Flat-screen TV
Blackout drapes/curtains
Premium bedding
  • Sleeps 4
  • 2 Queen Beds

View all photos for Studio Suite, 1 King Bed, Fireplace

Studio Suite, 1 King Bed, Fireplace | Premium bedding, desk, blackout drapes, iron/ironing board

Studio Suite, 1 King Bed, Fireplace

Highlights

Fireplace
Air conditioning
Heating
Connecting rooms available
Refrigerator
Flat-screen TV
Blackout drapes/curtains
Premium bedding
  • Sleeps 3
  • 1 King Bed

View all photos for Apartment, 2 Bedrooms

Apartment, 2 Bedrooms | Premium bedding, desk, blackout drapes, iron/ironing board

Apartment, 2 Bedrooms

Highlights

Air conditioning
Heating
Connecting rooms available
Refrigerator
Flat-screen TV
2 bedrooms
Premium bedding
Blackout drapes/curtains
  • Sleeps 7
  • 1 King Bed and 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Accessible

Standard Room, 1 King Bed, Accessible | Premium bedding, desk, blackout drapes, iron/ironing board

Standard Room, 1 King Bed, Accessible

Highlights

Air conditioning
Heating
Connecting rooms available
Refrigerator
Flat-screen TV
Blackout drapes/curtains
Premium bedding
Private bathroom
  • Sleeps 3
  • 1 King Bed

View all photos for Standard Room, 1 King Bed

Standard Room, 1 King Bed | Premium bedding, desk, blackout drapes, iron/ironing board

Standard Room, 1 King Bed

Highlights

Air conditioning
Heating
Connecting rooms available
Refrigerator
Flat-screen TV
Blackout drapes/curtains
Premium bedding
Private bathroom
  • Sleeps 3
  • 1 King Bed

View all photos for Suite, 1 King Bed, Fireplace, Jetted Tub

Suite, 1 King Bed, Fireplace, Jetted Tub | Premium bedding, desk, blackout drapes, iron/ironing board

Suite, 1 King Bed, Fireplace, Jetted Tub

Highlights

Fireplace
Air conditioning
Heating
Connecting rooms available
Refrigerator
Flat-screen TV
Blackout drapes/curtains
Premium bedding
  • Sleeps 3
  • 1 King Bed

View all photos for LOFT room ,1 king bed with jetted tub

LOFT room ,1 king bed with jetted tub | Premium bedding, desk, blackout drapes, iron/ironing board

LOFT room ,1 king bed with jetted tub

Highlights

Air conditioning
Heating
Connecting rooms available
Refrigerator
Flat-screen TV
Blackout drapes/curtains
Premium bedding
Private bathroom
  • Sleeps 3
  • 1 King Bed

Similar properties

Lobby sitting area

Brookside Lodge

Pool
Free breakfast
Free parking
Free WiFi
8.4 out of 10, Very Good, (1965)
The price is $63
includes taxes & fees
$57 per night
Jan 12 - Jan 13
Brookside Lodge
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About the neighborhood

Map
Gatlinburg, TN

What's nearby

  • Anakeesta - 6 min walk
  • Ripley's Aquarium of the Smokies - 7 min walk
  • SkyPark - 13 min walk
  • Gatlinburg Space Needle - 14 min walk
  • Gatlinburg Convention Center - 15 min walk

Getting around

  • McGhee Tyson Airport (TYS) - 67 min drive

Restaurants

  • ‪Cliff Top Grill & Bar - ‬7 min walk
  • ‪Tennessee Cider Company - ‬7 min walk
  • ‪Loco Burro Fresh Mex Cantina - ‬11 min walk
  • ‪Subway - ‬7 min walk
  • ‪Ole Red - ‬3 min walk

About this property

Crossroads Inn & Suites

When you stay at Crossroads Inn & Suites, you'll be in a great location, within just a 10-minute walk of Anakeesta and Ripley's Aquarium of the Smokies. Guests can enjoy the seasonal outdoor pool or take advantage of nearby snowboarding. Also, SkyPark and Gatlinburg Convention Center are within a 15-minute walk. Fellow travelers say great things about the helpful staff and breakfast.

Languages

English

At a glance

DONE

Hotel size

    • 78 rooms
    • Arranged over 4 floors
DONE

Arriving/Leaving

    • Check-in start time: 4:00 PM; Check-in end time: 11:00 PM
    • Minimum check-in age: 21
    • Check-out time is 11 AM
DONE

Special check-in instructions

    • The front desk is open daily from 7:00 AM - 11:00 PM
    • Front desk staff will greet guests on arrival
DONE

Required at check-in

    • Credit card, debit card, or cash deposit required for incidental charges
    • Government-issued photo ID may be required
    • Minimum check-in age is 21
DONE

Pets

    • Pets not allowed
    • Service animals welcome
WIFI

Internet

    • Free WiFi in public areas
    • Free WiFi in rooms
LOCAL_PARKING

Parking

    • Free onsite self parking
    • Onsite parking limited (max 1 space per unit)
    • Onsite parking includes off-street options
DONE

Other information

    • Designated smoking areas

Property amenities

Food and drink

  • Free self-serve breakfast each morning 7:00 AM–10:00 AM
  • Coffee/tea in a common area

Traveling with children

  • Children's pool

What to do

  • Ski lifts nearby
  • Snowboarding nearby

Working away

  • 24-hour business center

Services

  • 24-hour front desk
  • Laundry facilities

Facilities

  • 1 building/tower
  • Fireplace in lobby
  • Television in common areas
  • Seasonal outdoor pool

Accessibility

  • Elevator
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Grab bar near toilet

Room amenities

Be entertained

  • 55-inch flat-screen TV
  • Premium cable channels

Home comfort

  • Air conditioning (climate-controlled) and heating
  • Coffee/tea maker
  • Iron/ironing board

Sleep well

  • Blackout drapes/curtains
  • Premium bedding

Freshen up

  • Shower/tub combination
  • Free toiletries
  • Hair dryer
  • Towels

Stay connected

  • Desk
  • Free WiFi
  • Free local calls

Food and drink

  • Refrigerator
  • Microwave

More

  • Daily housekeeping
  • Connecting/adjoining rooms available

Fees & policies

Renovations and closures

The following facilities or services will be unavailable from January 2 2025 to March 31 2025 (dates subject to change):
  • Breakfast

Children & extra beds

  • Cribs/infant beds are available for USD 10.0 per stay

Pool, spa, & gym (if applicable)

  • The seasonal pool is open from April to September

Policies

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
Only registered guests are allowed in the guestrooms.
This property accepts credit cards. Cash is not accepted.
Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

Also known as

Best Western Crossroads
Best Western Crossroads Gatlinburg
Best Western Crossroads Inn
Best Western Crossroads Inn Gatlinburg
Crossroads Inn Gatlinburg
Crossroads Gatlinburg
Best Western Crossroads Hotel Gatlinburg

Frequently asked questions

Does Crossroads Inn & Suites offer free cancellation for a full refund?
Yes, Crossroads Inn & Suites does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
Is there a pool at Crossroads Inn & Suites?
Yes, there's a seasonal outdoor pool and a children's pool.
Are pets allowed at Crossroads Inn & Suites?
Sorry, pets aren't allowed, but service animals are welcome.
Is parking offered on site at Crossroads Inn & Suites?
Yes, there's free self parking. Parking spots may be limited.
What are the check-in and check-out times at Crossroads Inn & Suites?
Check-in start time: 4:00 PM; Check-in end time: 11:00 PM. Check-out time is 11 AM.
What is there to do at Crossroads Inn & Suites and nearby?
Have fun with nearby winter activities like snowboarding and skiing. Crossroads Inn & Suites also has a seasonal outdoor pool.
What's the area around Crossroads Inn & Suites like?
Crossroads Inn & Suites is a short 6-minute walk from Anakeesta and 7 minutes' walk from Ripley's Aquarium of the Smokies. Travelers say the area is walkable and ideal for skiing.

Reviews

8.2

Very Good

8.2/10

Cleanliness

8.4/10

Staff & service

7.8/10

Amenities

7.8/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Exceptional

Highly Recommend
My son and I traveled to Gatlinburge the first week of November. The weather and time of year were perfect. This Hotel is conveniently located and comfortable. We did not use the pool due to the outdoor temperature.The complimentary beakfast was very good and the staff friendly. Good value and service.
David, 2-night trip
Verified Hotels.com guest review

8/10 Very Good

Sandra, 2-night trip
Verified Hotels.com guest review

10/10 Exceptional

Savanna, 5-night trip
Verified Hotels.com guest review

10/10 Exceptional

Wilfredo, 3-night trip
Verified Hotels.com guest review

8/10 Very Good

Yolaxys, 3-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Dale, 3-night trip
Verified Hotels.com guest review

8/10 Very Good

Nicole, 2-night family trip
Verified Hotels.com guest review

6/10 Good

So so condition
Crossroads is my go to hotel in Gatlinburg. The room needs some maintenance. The pilot light to the fire place wouldn't stay lit. The carpet needs to be replaced. The railing of the staircase was loose, the bathtub sunk in certain places. I was shocked by the condition of the room since we had great stays before. The room was cleaned. Staff were wonderful. Breakfast was great. Hopefully the hotel will updated this room.
beverly, 2-night trip
Verified Hotels.com guest review

10/10 Exceptional

Sid, 3-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Annaly, 3-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Beumjin, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

Diana, 1-night family trip
Verified Hotels.com guest review

6/10 Good

Not very clean
There was dust and cobwebs
caitlyn, 3-night trip
Verified Hotels.com guest review

10/10 Exceptional

Kristi, 2-night trip
Verified Hotels.com guest review

8/10 Very Good

Tammy, 2-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Jacqueline, 2-night trip
Verified Hotels.com guest review

10/10 Exceptional

Kimberly, 2-night trip
Verified Hotels.com guest review

8/10 Very Good

Glenn, 3-night trip
Verified Hotels.com guest review

10/10 Exceptional

1-night trip
Verified Hotels.com guest review

2/10 Poor

Skip
Hotel is very outdated especially considering the price point. We stayed in the loft suite with the jetted tub and the room was very musky smelling and dirty. The loft area itself is fairly small and the hand railing going up to the loft was about to come off. The only thing of the room that was semi decent was the bigger bathroom mirror which had an LED light around it. I’d skip on this one and go elsewhere unless they drop the price point to what it’s actually worth.
makayla, 1-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Love this place
Very clean!! Awesome breakfast!
Eddie, 1-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Mary Ann, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

James, 1-night family trip
Verified Hotels.com guest review

8/10 Very Good

Shalana, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

Good hotel
The rooms were really nice and big. Everything was clean and the free breakfast was good. Would recommend this hotel to family and friends.
Cynthia, 1-night family trip
Verified Hotels.com guest review

General property information

Travelers Say
"Room was clean Pool was good. My only beef is the electrical outlets in the room are WORN OUT."
Reasons to Book
Room Cleanliness & Property Cleanliness
Check-In Time
4:00 PM
Check-Out Time
11:00 AM