Leonardo Inn Glasgow West End, Glasgow

Pedi habitacion para tres personas con camas individuales y no fue asi. Cuando llegamos la primer noche estaba el baño sucio. al otro el caño de la regadera estaba tapada y no habia toallas. Muy mal hotel.

Good: good customer service. When the next door room was very loud in the middle of the night the manager dealt with it quickly and well. Reasonably clean. Spacious. Basic but solid amenities. Bad: Thin, very poor quality pillows. Uncomfortable sheets. Room was overly warm despite the radiators being turned off. When the window was opened traffic was very loud and the room became very cold. Shower seemed to only have one temperature. Thin walls. Some mould in the bathroom. Overall a very average stay and experience.

Everything was great! Nothing to complain about! :)

Well done Leonardo to be open in these difficult times

Comfortable for a night away .

The service was fantastic. Pillows could have been softer or at least doubled up. We always stay here when we want to visit Glasgow but not be in the hustle and bustle of the city centre. Loads of cafes and pubs near by with great food.

Everything was good except for the night receptionist on Saturday 15 January. Upon our return to the hotel halfway through our 3 night stay the barrier retained our parking ticket. I asked the night receptionist to give me another ticket in order that I could get in & out of the car park. He tried to charge me £15 for our 3 nights parking. I left it & had no problem the following morning obtaining the fee ticket. On Saturday evening also the fire alarm went off twice. Not sure if it was a false alarm we thought we should leave. The night manager was walking along the corridor and said nothing until I asked him was it a genuine alarm to which he replied it was a false alarm. I said it would have been nice to be told to which he replied “well you wouldn’t have been able to use the lift”. We were on the 4th floor & my husband is not good using stairs. If we hadn’t bumped into him my husband would have had to struggle down 4 flights of stairs! I have stayed in this hotel many times & have not come across this sort of behaviour before!

Lovely, friendly staff who went out of their way to make our stay special. The rooms were modern and clean. The bed was so comfortable that I had the best nights sleep in years! Will definitely return.

Internet is low quality. Breakfast was great and rich. Room was warm but small. Walls and doors are not soundproof and you hear all noises from the hall and other rooms. Parking is not safe because there is an entrance from a gas station to parking and anybody can enter there.

Disappointed in that the room stank of cigarette smoke on arrival. Had to leave the window open and remove cigarette butt from window ledge. Probably due a refurbishment of bedrooms.