Best Western The Plaza Hotel

Este hotel está cerca del aeropuerto y es conveniente si tienes un vuelo en las primeras horas de la mañana. Está al lado de la autopista por lo que hay mucho ruido incluso si la habitación está en la parte opuesta, como estaba la nuestra. La cama es muy blanda e incómoda. Por las noches hace calor y necesitas encender el aire acondicionado que suena como si estuvieras dentro de la locomotora del tren. No sé que era peor si abrir la ventana y oír los coches en la autopista o encender el aire acondicionado.

1. In any case the breakfast should be balanced. There should be protein, vegetables, fruits, yougurt. But due to COVID-2019 management decided to save money. It was just an excuse for them not to give normal meal. Is it difficult to boil eggs or sausages? Instead we got junk food (sweet bar, sweet muffin, sweet oranges) or order boxes (like on board of aircrafts) 2. The hotel was almost empty. We just asked to prolong our staying for two hours due to our flight had delayed. We were offered to pay for late checkout. SHAME FOR THE MANAGEMENT. They are not flexible people, they are robots. They don't respect their clients. We will never stay here.

Unfortunately, we were only checked into the hotel for 1 hour. We were to stay 1 night but had to leave because we were told by Hawaii government that they would be closing the borders the next day due to covid-19. Any visitors in the state or coming into the state would have to remain quarantined in their hotels for 14 days. Not wanting to be, and not able to afford to be there for 2 weeks, we quickly checked out to get back to airport to find a flight out. We were leaving on request of the government, not something under our control but they charged us for our 1 night anyway even though we were not there for more than an hour. I investigated policies at other hotels and found that many were waving cancellation fees due to the Govenor’s request. Not this hotel! We respected your state’s request, and then felt taken advantage of by your lack of consideration due the unusual circumstances. Sorry can not comment on condition, cleanliness or comfort of hotel since we were only there for 1 hour.

Friendly staff, very clean & good breakfast buffet. We enjoyed our stay.

I love how clean the property was but Location, bad idea for A location, right next to the freeway/highway.

I liked that the property was near the airport and centralized. The property looks like it needs some updating with the carpet and our rooms bathroom #803 had no ventilation fan.

Convenient for a quick stay-over to next location.Great price for all that was included. Staff were informative, Shuttle service was great, Breakfast was unbelievable.Many options including gluten free. Be aware Store in lobby closed early. MacDonald's next door. Entry to rooms was outside and difficult to get luggage up stairway. Poor lighting in central courtyard was .

Excellent location near the airport with shuttle service.

airport pickup fine, check in efficient, shower bad, I wonder why housekeeping cannot check if the shower head is working properly, when they clean the shower. How difficult it is to clean or replace.

We had a room away from the Highway which was great otherwise I think it would have been very noisy. Just one night for ease of getting to morning flight. The room was nice and the bed very comfortable. Breakfast was good.